CRS Coordinator

CLASS TITLE | PROJECT MANAGER III (CRS Coordinator)

PAY GRADE: EX-44 | www.cityoftulsa.org/pay

Class Code: 2116 Effective Date: 01/29/2025

"The CRS Coordinator is the person designated by a community’s Chief Executive Officer to be the official

point of contact between the community and the program staff of the Community Rating System. The CRS

does not have specific requirements for the CRS Coordinator position, but communities can consider the

following guidelines."

PURPOSE OF THE CLASSIFICATION: Under general direction, is responsible for leading the timely fulfillment of complex programs and projects, driving innovation and operational efficiency; manages assigned subordinates to ensure seamless execution of tasks while fostering collaboration, mitigating risks, and optimizing resources to deliver measurable results; and performs other related duties as assigned.

ESSENTIAL TASKS:

• Leads the implementation of programs and projects

• Forecasts, schedules, and parameters to ensure objectives and quality requirements are fulfilled

• Establishes and tracks key program and project criteria metrics

• Deploys and monitors personnel and technical resources according to requirements

• Assesses and monitors risks, analyzing impact on business requirements and revising as needed to ensure success

• Reports issues to appropriate management channels for escalation, as necessary

• Maintains ongoing communication with clients, project personnel, and key stakeholders throughout the life of programs/projects for successful implementation

• Maintains and provides regular comprehensive status reports and schedules

• Prepares and distributes project-related materials, communications, and relevant documentation such as memos, meeting minutes, presentations, and emails

• Leads meetings to clearly communicate information and foster attendee participation and collaboration

• Resolves technical and operational issues as required

• Assists with the creation and administration of training program development

• Manages subordinates by providing clear direction and guidance while maintaining a positive and inclusive environment

• Communicates job expectations by planning, monitoring, appraising, and reviewing job contributions

• Reports to work on a regular and timely basis

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

QUALIFICATIONS:

Training and Experience: Must meet the following criteria or an equivalent combination of training and experience per Personnel Policies and Procedures, Section 100:

(a) Completion of one hundred twenty (120) hours from an accredited college or university; and,

(b) Five (5) years of experience relevant to the essential tasks listed in this job description; and,

(c) Must be able to pass a federal background investigation

Knowledge, Abilities, and Skills:

Knowledge of:

• Strong knowledge of staffing, planning, and people management

• Strong knowledge of project management methodology and best practices

• Strong technical understanding and ability to define and refine requirements through a project lifecycle

• Strong understanding of current communication, project tracking, and budget management technologies

• Fostering attendee participation and collaboration in small and large groups

Ability to:

• Effectively employ concepts and techniques of program management and take responsibility for the successful management and completion of programs on time and within budget

• Effectively communicate both verbally and in writing, creating and giving public presentations

• Work on fast-paced, multiple programs of varying complexity with tight deadlines, continually adapting to changing priorities

• Solve problems in a timely fashion

• Establish collaborative team-oriented relationships with people at all levels of the organization

• Understand and influence the behavior of internal and external customers to achieve job objectives and cause action or understanding

• Plan and create training programs and mentor, develop, and guide personnel

• Work independently and as a team

• Utilize the highest level of interpersonal skill to understand, select, develop, and motivate people at any level within or outside the organization

Skill in:

• Leadership and organizational skills, including effective decision-making

• Time management

• Stakeholder management

• Cost control and budgeting

• Public speaking and presenting

• Excellent meeting, workshop, and conference facilitation skills

• Conflict resolution and problem-solving

• Analytical thinking to manage shifting priorities, demands, and timelines

• Teamwork and motivational skills

• Written and verbal communication

• Developing and maintaining positive and effective interpersonal relationships

Licenses and Certificates:

a) Possession of a valid Oklahoma Class “D” Driver's license; and,

b) Project Management Professional (PMP) certification or other relevant certification

WORKING ENVIRONMENT: The Working environment is primarily in person. A hybrid work environment may be considered.