What are the responsibilities and job description for the PUBLIC SAFETY COMMUNICATIONS SUPERVISOR (RE-ISSUE) position at City of Torrance?
WE STRONGLY ENCOURAGE APPLICANTS TO READ THE JOB ANNOUNCEMENT
IN ITS ENTIRETY BEFORE SUBMITTING AN APPLICATION FOR THIS POSITION.
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Committed to the principles of integrity, professionalism, and service, the Torrance Police Department emphasizes strong community partnerships, transparency, and proactive problem-solving to ensure Torrance remains one of the safest and most desirable communities in Southern California. The Department continually invests in advanced technology, training, and innovative programs to provide the highest level of public safety services to residents, businesses, and visitors.
The Division
The Torrance Police Department Communications Center is a 24-hour emergency communications facility that serves as the primary point of contact for 911 and non-emergency calls for service. Staffed by highly trained Public Safety Dispatchers, the Communications Center receives and prioritizes calls, dispatches Police and Fire personnel, coordinates emergency response efforts, and maintains critical communication with field units to ensure the safety and well-being of the Torrance community.
The PositionThe Public Safety Communications Supervisor oversees the daily operations of the City's 24-hour Public Safety Communications Center, ensuring the efficient delivery of Police, Fire, and emergency medical dispatch services. This position supervises Public Safety Dispatchers and 911 Operators; provides guidance on complex operational issues, coordinates staffing and schedules; and serves as a working supervisor by performing dispatch and call-taking duties as needed.
The incumbent is responsible for developing and administering training programs; ensuring compliance with certification requirements; and maintaining quality assurance standards for emergency communications operations. The position also researches and implements new technologies and dispatch systems; develops and updates policies and procedures; analyzes operational data to improve service delivery; and serves as a liaison with public safety departments and partner agencies.
Join our team and play a vital role in protecting the Torrance community by leading the professionals who answer the call when every second counts.
For more information about the duties of the position, click here.Graduation from high school or GED and three (3) years' experience in emergency radio dispatching. One (1) year of supervisory or lead work experience is preferred. Experience with CAD is preferred.
License and/or Certificates
- Must possess and maintain a valid California Class C Driver's License.
- Must obtain and maintain a valid California Peace Officer Standards and Training (POST) Public Safety Dispatcher Certificate and Emergency Medical Dispatch certification within one (1) year of hire.
In addition to the minimum requirements, the ideal candidate will have:
- A high degree of understanding public safety;
- Knowledge of supervisory principles and practices;
- Experience with automation, communication and record management systems, including knowledge of Federal regulations related to public safety communications and criminal history record-keeping;
- Knowledge of public safety communications principles and practices, including but not limited to modern equipment, techniques, and methods of radio communication;
- Exceptional oral, written, and interpersonal communication skills;
- Strong skills in team-building, coaching, mentoring staff members; and
- Ability to develop and maintain positive working relationships with management, coworkers, and the public.
First review of applications will be those received by Monday, August 10, 2026 at 11:59 p.m. Application submission will remain open until the position is filled. If a sufficient number of qualified applications are received by the first review date, there is a possibility that the recruitment may close at that time.
Only those candidates who best meet the City and Department's needs will be invited to participate in the examination process, which will consist of the following components:
Oral Interview: weighted 100% (Tentatively scheduled on Wednesday, August 19, 2026)
Visit www.TorranceCA.Gov to find out information about our community.
Applicants with disabilities who require special testing arrangements must contact Human Resources prior to the examination date(s). If you have a disability for which you require an accommodation, please contact us at (310) 618-2915 prior to the test date.
Candidates must pass each component of the exam process, as well as a thorough background investigation to be considered for hire. The background investigation will include job and personal references, arrest records, credit history, use of controlled substances, medical evaluations, and a polygraph.
The provisions of this announcement do not constitute an expressed or implied contract and any provisions contained in this announcement may be modified or revoked without notice.
The City of Torrance is a welcoming and culturally-rich community. As a pillar of public service, we strive to be an employer of choice by attracting and retaining a talented workforce where people of diverse backgrounds, cultures, religions, and lifestyles are valued. Our mission is to create an inclusive environment where our staff are empowered to perform at their highest level and contribute toward making a positive impact.
The City is an equal opportunity employer and works toward building collaborative teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. Come join us to help cultivate a workplace that welcomes and celebrates the diversity of our employees!
Salary : $7,294 - $9,778