What are the responsibilities and job description for the POLICE DISPATCHER position at City of Surprise?
 This position supports a 24-hour per day, 7-day per week operation. Work schedule is variable which includes nights, weekends, holidays, and when the need arises. Â
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Tentative Dates for Dispatcher process
Incumbents answer emergency and non-emergency telephones, prioritize the calls, and dispatch emergency personnel to crime scenes and calls for service. Incumbents also enter and maintain warrants, property files, and citations.
EDUCATION And/or EXPERIENCE
High School Diploma or G.E.D., and one year customer service experience and one year keyboarding experience. Additional education cannot be substituted for experience.
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CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to attain and maintain Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certification (TOC), Level A. Â There is no cost for this certification, and training is provided by the Police Department.
SELECTION PROCESS
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview, an assessment exercise, and exam.
Successful candidates will receive a post-offer, pre-employment background screening to include:
To view the full job description, including work environment and physical demands, clickHERE
The City of Surprise is an EEO/ADA reasonable accommodation employer.
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Tentative Dates for Dispatcher process
- Written Exam scheduled for Wednesday, October 8, 2025 at 6:00 pm; and Saturday, October 11, 2025 at 9:00 am
- CritiCall Exam will take place the week of October 13 - 18, 2025
- Interviews conducted Tuesday, October 28, 2025 or Wednesday, October 29, 2025
- Eligible Candidates will receive detailed instructions via email once applications are screened for minimum qualifications and dates are finalized*
Incumbents answer emergency and non-emergency telephones, prioritize the calls, and dispatch emergency personnel to crime scenes and calls for service. Incumbents also enter and maintain warrants, property files, and citations.
EDUCATION And/or EXPERIENCE
High School Diploma or G.E.D., and one year customer service experience and one year keyboarding experience. Additional education cannot be substituted for experience.
Â
CERTIFICATIONS, LICENSES, REGISTRATIONS
Must be able to attain and maintain Arizona Criminal Justice Information System (ACJIS) Terminal Operator Certification (TOC), Level A. Â There is no cost for this certification, and training is provided by the Police Department.
SELECTION PROCESS
Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process to include a panel interview, an assessment exercise, and exam.
Successful candidates will receive a post-offer, pre-employment background screening to include:
- Fingerprinting
- Criminal Background screening
- Polygraph Examination
- Psychological Exam
- Drug Screen
- E-Verify
- 39 month Motor Vehicle Department Records Check
To view the full job description, including work environment and physical demands, clickHERE
The City of Surprise is an EEO/ADA reasonable accommodation employer.
