Business Systems Analyst - Business and Enterprise Services

The final filing date is Thursday, August 20, 2026 at 5:00 p.m. or after receiving 100 qualified applicants, whichever is first.

The City of Sunnyvale is hiring a Business Systems Analyst – Business and Enterprise Services in the Finance Department! This is a regular, full-time employment opportunity. 

Enterprise Resource Planning System Support – The Business Systems Analyst assigned to this role will provide complex analytical support for the maintenance and/or modification of the City’s utility billing, business license, backflow administration, and cashiering technology. They will serve as functional experts and as liaisons between the Finance Department, business users, and Information Technology Department Staff, vendors, and service providers. The Analyst will report to the Utility Billing Manager.

This position provides support to an on-site customer service team and adheres to a standard work schedule of Monday through Friday, 8:00 a.m. to 5:00 p.m. This position is required to be fully present on-site for the duration of their work hours.

The eligibility list established from this recruitment may be used to fill current and future vacancies.

DEFINITION
 
Under direction of assigned supervisor or manager, provides complex analytical support to the maintenance and/or modification of existing systems and development of new modules/functions in one or more areas/systems in coordination with the Information Technology Department serving as liaison between business users and information technology staff, vendors and service providers; and performs related work as required.

DISTINGUISHING CHARACTERISTICS 
 
Positions in the Business Systems Analyst classification are allocated to departments where incumbents serve as a liaison between departmental business system users and information technology staff, vendors, and service providers. Business Systems Analysts have knowledge of both departmental and/or program operations and information system capabilities.

The Business Systems Analyst classification is distinguished from Information Technology classifications in that incumbents in the latter classes have primary responsibility for the technical aspects of system development, design, construction, modification, maintenance, infrastructure and security, require a higher level of technical education and experience, and context switching between various types of systems. Business Systems Analysts are responsible for application administration of a single complex system, the conceptual and operational aspects of adapting information systems to departmental and business needs and communicating those needs to information system professionals. 

The Business Systems Analyst classification is distinguished from other classifications within departments, in that incumbents in the latter classes have primary responsibility for running the business operations and the Business Systems Analyst maintains the systems operations, helping the business operations users with training, translating business needs into system requirements and being responsible for keeping systems up-to-date with functions.ESSENTIAL JOB FUNCTIONS:

(May include, but are not limited to, the following): 

• Works within the assigned department and provides application support on the designated system. 
• Provides guidance and support to business users and system end-users.
• Participates in the modification of existing systems and/or the implementation of new systems and modules by developing, writing and disseminating procedures that utilize new or changed system applications.
• Provides guidance on system or workflow modifications and changes needed to support operational, program and/or regulatory compliance.
• Receives requests for assistance related to the use of department and/or program systems and software applications; determines the severity of the problem and resolves or refers to appropriate personnel for resolution.
• Participates in a variety of system user groups, work groups and/or project teams to identify user needs and operational, programmatic and/or regulatory changes affecting application requirements and other related issues.
• Interacts with IT staff, vendors, outside agencies, auditors and other staff regarding requests for data, dashboards or special reports.
• Provides or coordinates training of staff on the information system; assists in writing or provides training materials, how-to and reference documentation, and makes training presentations.
• Responds to IT service tickets related to the system/application they are assigned to and includes details on resolution steps to address issues.
• Adds knowledgebase articles to the IT knowledgebase to assist users in step-by-step instructions or tips and tricks on system usage.
• Performs functions to ensure application availability including system monitoring, adding and deleting users, modifying user profiles, maintaining reports and files.
• Assist in the coordination and implementation of system upgrades and lead or participate in the testing of such upgrades.
• Maintains and develops a variety of departmental and/or program files, records, queries and generates reports and dashboards on a scheduled and/or ad hoc basis.
• Reviews system release notes and makes recommendations on business process changes to be applied based on business needs.
• Prepares and tracks requests to IT staff, vendors, and/or service providers for routine system changes and reports.
• Participates in vendor evaluation and selection of new systems during the procurement process.
• Participates on technology project teams; coordinates between IT staff and departmental staff to ensure business needs are being implemented appropriately; fulfills tasks within various project plans.
• Provide departmental insight related to technologies used Citywide.
• Communicates clearly and concisely, both verbally and in writing.
• Maintains a cooperative working relationship with the public, employees, and vendors.
• Provides application functional support to end-users and serves as a liaison to IT staff.
• Provides departmental business subject-matter expertise as they relate to technical and systems operations.
• Supports and applies IT policies and best practices in assigned department.

 
WORKING CONDITIONS 

Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination in using a computer keyboard.  Additionally, the position requires near and far vision in reading reports and work-related documents and using a computer. Acute hearing is required when providing phone and personal customer service. The need to lift, drag and push equipment and materials weighing up to 50 pounds is also required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodation.Education and Experience

The minimum qualifications for education and experience can be met in one of the following ways:
A Bachelor’s degree from an accredited college or university with concentration in public administration, business administration, computer science, information technology, business information systems or closely related field; AND two years of technical or professional experience in a field related to the department.
 
NOTE: A Master’s of Science degree in Computer Information Systems, Public Administration, Business Administration or related field may be substituted for one year of experience.
 
 Knowledge of: 

• Principles, practices, policies, procedures, regulations and applicable state and federal laws pertinent to assigned operational and/or program area.
• Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area.
• Principles and practices of programmatic analysis and report preparation.
• Information systems, business intelligence/analytics, and data analysis concepts.
• Principles, procedures, practices and techniques associated with data management.
• Office methods, procedures, software, and equipment.
• Methods and techniques of troubleshooting systems and workflows.
• Principles of business process modernization or improvement.
• Principles, practices, methods and techniques of training and providing technical and functional support to end-users.
• Principles of project management, task completion, and resource management.
• General principles and practices of computers, servers, networks, operating systems, and software application to provide overall understanding of the system.

Ability to:

• Provide business operations and analytical support to users of department systems and applications.
• Communicate clearly and concisely, both orally and in writing, including translating business needs into technical or system requirements/specifications, with both technical and non-technical personnel.
• Communicate departmental information system needs to IT staff or system providers for the design, development, and/or enhancement of system applications.
• Identify, analyze, and define administrative and technical issues, collect information, establish facts, draw valid conclusions and make appropriate recommendations. 
• Evaluate the effectiveness of newly developed systems and/or applications.
• Effectively organize, prioritize, and follow-up on work assignments to meet established deadlines.
• Provide technical advice and consultation to City staff; understand the current and future needs of the operations and system.
• Develop and present comprehensive training materials to end-users.
• Prepare clear, concise and accurate documentation, instructions, system notifications, correspondence, and other written materials.
• Organize work, set priorities, and meet critical deadlines.
• Maintain accurate records and files.
• Establish, maintain, and promote positive and effective working relationships with employees, other agencies, public officials, and the public.
• Demonstrate initiative and exercise good judgment in the performance of duties.
• Serve as a client liaison to identify and define project requirements, scope, and objectives for technology projects.
• Coordinate project activities, resources, and schedule with project teams.
• Provide guidance and direction to team members and consult with other staff. 

Willingness to: 

• Provide emergency response to reduce downtime. 
• Correct errors or monitor application availability surrounding critical system failures.
• Perform off-hours scheduled maintenance downtime.
• Work on call on a scheduled and as needed basis. 

Licenses/Certificates: 
Possession at time of hire and continued maintenance of a valid California driver's license and a safe driving record, or the ability to provide alternate transportation which is approved by the appointing authority.

DESIRABLE QUALIFICATIONS 

• Public sector employment or internship experience.
• Experience maintaining business processes for a system or application used in partnership with a vendor or IT department.

APPLICATION INSTRUCTIONS & PROCESS

The application submitted must meet the minimum qualifications listed in the job description in order to move forward in the recruitment process with the City of Sunnyvale. The information provided in the Work Experience, Education, and Certificates/Licenses sections of the application will be used to determine if the application meets the minimum qualifications. A resume, employment history provided elsewhere in the application, or other attachments will not be accepted in lieu of the completed application.

Note: The minimum qualifications for experience are based on full-time experience (40 hours per week). Experience included in the Work Experience section of the application is calculated to the full-time equivalent (hours are pro-rated if less than 40 hours/week). Volunteer experience is not considered qualifying experience. 

If you are interested in this opportunity, please submit a City of Sunnyvale employment application and responses to the supplemental questions to the Department of Human Resources. Interested candidates are encouraged to apply as soon as possible as the posting will close after receiving 100 qualified and complete applications or by Thursday, August 20, 2026 by 5:00pm, whichever is first.

Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. Electronic applications may be submitted online through the City's employment page at Sunnyvale.ca.gov and click on JOBS. Late or incomplete applications will not be accepted.

EXAM PROCESS

Applications will be competitively screened based on the minimum qualifications of this position. Based upon a review of the application materials, the most qualified candidates will be invited to participate in the oral examination process scheduled for Thursday, September 10, 2026. (Note: The examination process may be changed as deemed necessary by the Director of Human Resources.)

SELECTION PROCESS

Those candidates that receive a passing score on the examination will be placed on an eligibility list for up to one year, in accordance with the City's Civil Service Rules and Administrative Policies. Top candidates on the eligibility list will be invited to participate in an in-person selection interview with the hiring department scheduled for the week of September 14, 2026. Selection interviews will take place in-person, please plan accordingly. 

Any candidate that is selected by the hiring department will be required to successfully complete a pre-employment process, which may consist of a background history check, as well as a medical exam(s) administered by a City selected physician(s) before hire. Prior to starting work, all newly-hired employees will be fingerprinted to check conviction history. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose conviction history will result in refusal of employment or termination. Positions which are covered by the Department of Transportation regulations are required to submit to a pre-employment drug test and to random drug and alcohol testing.

INFORMATION ABOUT PROOF OF EDUCATION

Any successful candidate, selected by the hiring department will be required to submit proof of education (i.e. original copy of the diploma or college/university transcripts). A candidate with education obtained outside the United States must have education records evaluated by a credential evaluation service at the candidate's expense to determine its equivalency in the United States. Candidates may utilize any third-party agency for the evaluation. If you search ‘education equivalency verification’ or similar online, you will obtain results for agencies that provide this evaluation service.

ADDITIONAL INFORMATION

Summary of Sunnyvale's Employees Association (For Full Time Positions) SEA Benefits

For assistance on how to fill out your job application, watch the following video:

• How to Apply for a City of Sunnyvale Job - YouTube (5:13)

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

The City of Sunnyvale is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other consideration made unlawful under any federal, state, or local laws. The City of Sunnyvale is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 730-7490 or recruitments@sunnyvale.ca.gov.

Salary : $114,810 - $146,530