Community Relations Manager

Description

Position Summary:

Under the general supervision of the Cultural & Community Services Assistant Director, the Community Relations Manager performs highly responsible professional, administrative, and supervisory work in planning, organizing, and managing the operations, programs, and services of assigned community facilities and the City’s Welcome Center. Responsibilities include budget and financial administration, management of the City sponsorship program, customer service and community outreach, staff supervision, contract and procurement coordination, park and facility rentals, volunteer and internship programs, and oversight of customer service locations, including registration, access control, and technology systems that support resident and visitor engagement. This position performs a variety of complex professional and administrative duties to support the Cultural & Community Services Director and Assistant Director in achieving departmental goals and mission.

Position Scope

This is a management position and essential personnel position.

Illustrative Examples of Essential Duties

This is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent may be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Duties are meant to be department specific.

• Manage, supervise, and coordinate financial activities and operations of the Department including accounts payable and receivable, budget preparation, and divisional payroll.
• Manage, supervise, and coordinate procurement operations including developing specifications, sourcing, requisition processing and monitoring, inventory, quality assurance, RFQs, ITBs, RFPs, bidding process, and contract management including specifications, quotes/bids, requisitions, purchase orders, and compliance with City purchasing policies and applicable laws.
• Oversee preparation and maintenance of accounts payable/receivable records for programs. Prepare and check documents, records, and applications for accuracy and completeness.
• Oversee financials for the Cultural & Community Services Administrative division, including cost centers, program revenue, credit cards, petty cash, and accounts; ensure accurate coding, reconciliation, and adherence to City financial policies.
• Research and manage grant opportunities for the Department.
• Manage, supervise, and coordinate human resource functions such as recruitment, evaluations, employee setup, training, attendance monitoring, and educational reimbursement requests.
• Manage personnel files and coordinate human resource functions with employees.
• Coordinate employee training and development plans, identify required certifications and professional development opportunities, track completion, and support continuous learning and improvement.
• Plan and implement departmentwide employee appreciation initiatives (e.g., recognition events, awards, milestones) to support engagement, morale, and retention.
• Oversee management of Pelican Community Park, Welcome Center, Government Center, Intracoastal Sports Park customer service locations, and future locations.
• Monitor and evaluate customer service quality to ensure The Height of Living experience for patrons of city facilities, parks, programs, and events.
• Oversee park and facility rentals including applications, availability, permits, fee collection, and coordination with City staff.
• Manage online registration portals and payment systems; coordinate with vendors, Finance, and IT to maintain functionality and secure transactions.
• Oversee customer service areas including phone coverage, public assistance, registrations and payments, mail handling, supply ordering, and information services.
• Review documents for accuracy and compliance.
• Direct Welcome Center and tourism operations, ensuring accurate information on City services, programs, events, and attractions, and coordinating tourism initiatives and materials.
• Oversee Resident ID Card Program and access control systems including eligibility verification, issuance, renewal, database accuracy, and coordination with security and IT.
• Supervise, train, schedule, and evaluate staff, interns, and volunteers; assign work and recommend hiring, promotion, discipline, and termination per City policies.
• Recruit, onboard, schedule, and supervise interns and volunteers; assign projects and prepare evaluations with educational institutions as applicable.
• Lead community outreach, build partnerships with neighborhood associations, schools, civic and business groups, and participate in community meetings and events.
• Manage City sponsorship program and maintain relationships with community partners and sponsors.
• Ensure high customer service standards at all facilities; establish protocols, monitor service quality, and resolve escalated issues.
• Maintain positive working relationships with employees, contractors, and the public; represent the City professionally.
• Participate in strategic policy formulation and implementation to improve department effectiveness.
• Prepare correspondence, reports, agendas, and records related to facility usage, program participation, rentals, finances, and customer feedback; analyze data and recommend improvements.
• Assist with tracking and documentation of storm-related events.
• Ensure compliance with all City policies and procedures.
• Exercise independent judgment and initiative.
• Identify and recommend cost control measures in departmental operations.
• Perform other related duties as assigned.
  
  

Knowledge, Skills And Abilities

• Knowledge of community services and/or parks and recreation planning.
• Knowledge of accounting procedures and budget preparation.
• Knowledge of state, county, and local law and City procurement policies and procedures.
• Ability to interpret and manage contracts.
• Knowledge of accounting software (e.g., MCSJ) and Microsoft Office (Word, Excel).
• Principles of community relations, public engagement, partnership development, and sponsorship coordination.
• Ability to represent the City professionally and tactfully.
• Ability to establish and maintain effective working relationships with staff, vendors, management, and the public.
• Ability to research, analyze data, and develop reports.
• Ability to supervise professional and clerical staff.
• Ability to exercise independent judgment in routine and non-routine situations.
• Knowledge of recreation, community services, facility management, and customer service.
• Knowledge of public administration, budgeting, financial management, procurement, and contract administration in local government.
• Knowledge of community outreach, marketing basics, and public communication.
• Knowledge of applicable laws, codes, and regulations for public facilities, safety, accessibility, and records management.
• Skilled in supervising, training, motivating, and evaluating staff, interns, and volunteers.
• Knowledge of office practices and technology including word processing, spreadsheets, databases, recreation software, registration systems, and electronic platforms.
• Skilled in managing multiple projects, deadlines, and customer service issues.
• Ability to maintain high customer service standards including communication, empathy, issue resolution, and staff coaching.
• Skilled in public relations.
• Ability to communicate effectively orally and in writing.
• Ability to analyze data, identify trends, and make recommendations.
• Ability to exercise discretion with confidential information.
• Ability to work flexible schedules including evenings, weekends, and holidays.
  
  

Minimum Requirements

Education & Experience:

• Bachelor's degree from an accredited college or university in public administration, recreation management, hospitality management, business administration or closely related field.
• Three (3) years of professional and progressively responsible supervisory experience in local government or recreation, or an equivalent combination of education, certification, training, and/or experience may be considered.
• Experience in visitor services, community affairs or hospitality are highly desirable.
  
  

Licenses and/or Certifications:

• Cardiopulmonary Resuscitation (CPR) and Pediatric First Aid certification within three (3) months of hire.
• Valid Florida Driver's License required.
• Ability to read, speak, and write in Spanish/Russian and/or other languages is preferred.
• Certified Parks & Recreation Professional (CPRP) certification preferred
  
  

Additional Information:

• Employee must be available to work the City’s four signature events annually including City Anniversary, Egg Scramble, Boogie by the Beach, and Winter Fest. Dates are provided annually.
• This position is subject to a one-year probationary period.
• The incumbent must maintain all required licenses and certifications throughout employment.
• Background screenings are conducted through the Clearinghouse @ https://info.flclearinghouse.com.
  
  

Health Insurance

The City Has a Three Tiered Stipend Plan To Help Offset The Cost Of Employee Health Insurance Coverage. The Three Tiers Are As Follows

• Opt Out – Employees opting out of the City's health insurance plan receive $550 contribution, pro-rated semi-monthly. Only employees who provide proof they are enrolled in a creditable coverage insurance plan or Medicare may "opt-out" of the City's health insurance plan. The City reserves the right to verify coverage, request additional information, deny, or cancel this benefit at anytime.
• Single Coverage – Employees choosing single coverage receive a contribution of $814.60 monthly, pro-rated semi-monthly.
• Dependent Coverage – Employees choosing dependent coverage receive a monthly contribution amount of $1,183.92 if enrolling with employee child(ren) coverage, $1,261.40 if enrolling with employee spouse coverage, or $1,5633.48 if enrolling with family coverage, pro-rated semi-monthly.
  
  

If the dollar amount of the coverage selected is less than the amount allowed, the employee receives the difference, prorated semi-monthly, Likewise if the dollar amount of the insurance coverage selected exceeds the allowed amount, the employee pays the difference, pro-rated semi-monthly, The City will deduct all applicable taxes.

Currently the City offers two health insurance plans through United Health Care as follows:

• High Option OAP – Standard Insurance Plan
• Low Option OAPIN – Lower tiered insurance plan with higher deductibles and co-payments.
  
  

Dental and Vision Insurance

The City pays 100% of the cost for employee coverage for dental DHMO plan and the vision plan and 50% of the cost for dependent coverage for dental DHMO plan and the vision plan. Dental and vision insurance are mandatory for employees.

The City offers a DHMO dental plan through United Health Care. A PPO Dental plan is available as an upgraded option. The City offers a PPO vision plan through EyeMed.

Life Insurance

The City provides group term life insurance coverage for employees as follows:

• General Employees – One times the amount of employee's annual salary or $25,000, whichever is greater.
• Department Heads - Two times the amount of employee's annual salary.
  
  

Long Term Disability

The City provides each employee with long term disability insurance and accidental death and dismemberment insurance at no cost.

Workers Compensation

The City may provide full salary to employees injured on the job for a period of up to 13 weeks, (in lieu of the 2/3 salary offered by the state). Thereafter, employees must seek supplemental pay through the City provided Long-Term Disability Plan.

Cafeteria Plan

The City offers employees optional pre-tax insurance plans (Section 125) through AFLAC. Plans include cancer insurance, short-term disability insurance, and more. Also offered is a Flexible Spending Account, which can be used to put money aside, pre-tax, for planned medical/dental expenses, and for childcare expenses.

Retirement

Employees Are Automatically Enrolled In One Of Two Retirement Plans, Depending Upon Hire Date And Position. The Plans Are As Follows

• Florida Retirement System ("FRS"): Under this plan, employees and the City make a contribution to the retirement plan in an amount specified according to the employee's classification. The current contribution rates are as follows:
  
  

Class

Employee Contribution

Rate

City Contribution

Rate

Total Contribution Rate

Regular Class

3.00%

14.03%

17.03%

Special Risk Class

3.00%

35.19%

38.19%

Senior Management Class

3.00%

33.24%

36.24%

Employees have the option of choosing the Pension Plan or the Investment Plan.

Under the Pension Plan, employees enrolled in the FRS prior to July 1, 2011, need to have 6 years of service to be vested. Employees enrolled in the FRS on or after July 1, 2011, must have 8 years of service to be vested.

Under the Investment Plan, employees need to have 1 year of service to be vested.

ICMA-RC (now MissionSquare Retirement)

General Employees: All eligible employees hired before November 2002 were enrolled in the ICMA Plan. This plan is not open to newly hired employees. Under this plan, the City contributes 11% and the employee 4% to a retirement investment plan. Employees are fully vested after 3 years.

Senior Management Employees: All eligible employees hired before November 2002 were enrolled in the ICMA Plan. This plan is only open to certain positions which are not designated and/or classified under FRS. Under this plan, the City contributes 11% and the employee 6% to a retirement investment plan. Employees are fully vested after 3 years.

An optional Section 457 tax deferred savings program is available to employees who wish to supplement future retirement income. The plan allows employees to put aside a portion of their earnings pre-tax each pay period, through payroll deduction, into an account for their retirement and reduce the amount of earnings that is currently taxable.

Sick Leave

Employee earn twelve (12) sick days per calendar year on a prorated basis (1.846 per week).

Vacation Leave

Employees earn vacation leave on a pro-rated basis as follows:

• General Employees: 10 days per year (1.539 hours per week).
• Department Heads – Fifteen (15) days per year (2.308 hours per week)
  
  

Vacation accruals are increased incrementally thereafter, as per City policy.

Holidays

Employees are compensated for twelve (12) Federal holidays per year. These include New Year's Day, Martin Luther King's Birthday, President's Day, Police Appreciation Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.

Floating Holidays

Employees Earn Floating Holidays As Follows

• General Employees - Two (2) days per calendar year
• Department Heads/Managers - Seven (7) days per calendar year
  
  

Floating Holidays are pro-rated dependent upon hire date.

Direct Deposit

The City offers direct deposit of your payroll check into your personal account(s) at the financial institution(s) of your choice.

Credit Union

The City offers memberships in three credit unions: Space Coast Credit Union, Dade County Federal Credit Union and Peoples Credit Union.

01

Are you currently employed, or have you ever been employed with the City of Sunny Isles Beach? If so, in what capacity?

• NO
• Employee
• Contractor
• Volunteer
• Other
  
  

02

Describe Your Highest Level Of Education

• High School
• Associate's Degree
• Bachelor's Degree
• Master's Degree or higher
  
  

03

Do you possess three (3) years of professional and progressively responsible supervisory experience in local government or recreation?

• Yes
• No
  
  

04

Do you have experience in visitor services, community affairs or hospitality?

• Yes
• No
  
  

05

What languages, other than English, do you read, speak, and write fluently?

06

Do you have municipal, county, state or federal government experience?

• Yes
• No
  
  

07

If yes, list name of municipal/county government, in what capacity, and for how long: (If none, please type "NONE.")

08

Do you have a valid Florida Driver's License?

• Yes
• No
  
  

09

Where did you hear about this opportunity

• City Website
• City of Sunny Isles Employee
• Indeed.com
• LinkedIn
• Friend
• Professional Organization
• Career Fair
• Facebook
• Instagram
• YouTube
• Other
• Required Question