Dispatcher 911

The City of Sun Prairie is currently accepting applications for a Dispatcher position. Currently, we have one (1) full-time vacancy. 

**Starting salary is based upon prior dispatching experience and familiarity with the programs utilized by SNPD.**


PLEASE TAKE NOTE OF THE FOLLOWING TIMELINE OF IMPORTANT DATES:

 

 A little about the Sun Prairie Dispatch Center

As a 24-7 Dispatch Center Sun Prairie Police Dispatch requires staffing at all hours of the day 365 days a year.  As a dispatcher for Sun Prairie Police successful applicants will be required to work on all shifts during training which takes 3-4 months.  After completion of training a shift will be assigned based on department needs.  This shift is typically an overnight or afternoon shift.  Typical schedules look like the example below.  Time off is provided by vacation picks which occur once a year.   Dispatch is provided with a vacation bank, holiday bank and sick bank.  

Work Schedule/Shifts

	Sun	Mon	Tue	Wed	Thu	Fri	Sat
Week 1	Work	Off	Off	Work	Work	Off	Off
Week 2	Off	Work	Work	Work	Off	Work	Work
Week 3	Work	Off	Off	Work	Work	Off	Off
Week 4	Off	Work	Work	Work	Off	Work	Work

An employee in this position may be called upon to do any or all the following essential functions.   These examples do not include all the duties which the employee may be expected to perform.  To perform this job successfully, an individual must be able to perform each essential function satisfactorily. 

• Triage incoming calls to the police department, determining appropriate resources for the caller.  Keeps the caller on the line when appropriate to obtain additional information and prioritizes the service requests based upon the nature of the request.  Contacts various parties to notify of complaints and/or actions required.
• Monitor department’s CAD (Computer Aided Dispatching) system for incoming calls from other sources and dispatch appropriately. Maintains an accurate computerized log through the CAD system and enters, retrieves, and queries data.
• Establishes priority of multiple emergency service requests and assigns personnel in order of availability according to Department procedure.
• Operates two-way radio to dispatch calls to patrol/traffic units and receives and communicates information, keeping track of officer locations and duties being performed by each.
• Operates the Wisconsin Department of Justice Computer System.  This includes running queries on persons, vehicles or property and providing the information to filed units upon request.  Makes entries into CIB (Crime Information Bureau) and NCIC (National Crime Information Center) files on persons, vehicles, and property.
• Enter data for officers, run criminal hx and local checks, advise on open cases and bail conditions.  Officers also can do this from their squad and are requested to do so on calls for service that allow.
• Monitors the alarm panels in the dispatch center and acts within established operating procedures.
• Monitors other area Law Enforcement agencies’ radio frequencies as well as local Fire, Public Works, Water & Light, Wastewater, and school district frequencies.
• Records various information compiled during a shift and logs follow up to be done when necessary.   This includes referring streetlights or traffic control light outages, or other potentially hazardous conditions that may require additional action by other City departments or outside agencies.

Other Job Functions

• Receives telephone requests for non-emergency situations and provides information and referral when necessary.
• Operates the screens and angles of the cameras to the City Hall and Westside Community Service Buildings.  Operates the intercom for the building.
• May assist with the training of new Dispatchers which is done by a certified training officer (CTO), as well as other departmental employees as assigned. Contacts appropriate emergency personnel and coordinates response efforts when severe weather exists.  This includes the operation of the outdoor emergency warning sirens.
• Ensures compliance with the Federal Communications Commission (FCC) regulations for proper operation and use of radio transmitters.

• Logs equipment failures and ensures that the proper person(s) is contacted for timely repairs.

This position requires a high school diploma or GED equivalent including two years of high school level English and one year of high school level mathematics. Minimum of one year of experience operating a multi-line switchboard and/or one year of experience operating a two-way radio or an equivalent amount of training and experience. Minimum of one year of experience in customer service, multi-tasking, and data entry is preferred.

Knowledge of

• Public locations and streets in the City of Sun Prairie
• Emergency agencies in the area.
• Police Department emergency operations, the use of office equipment, and some knowledge of modern supervisory techniques.
• CAD and records management software

Ability to

• Communicate effectively in person, via telephone, and on the radio in a clear and concise manner.
• Make very high critical decisions that could result in financial loss, property damage, or bodily harm/loss of life if an error were to occur.
• Ensure high-level of discretion with decisions restricted only by departmental policies and little direct guidance from a supervisor.
• Promptly analyze and evaluate emergency situations and to quickly and calmly select an appropriate course of action.

Skill in

• Operation of basic telephone, switchboard, teletype, computer terminal, or related communications equipment.
• Routine consultation and technology support from IT for everyday computer programming and/or software requests/questions to others in the organization.

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is performed mostly in an office setting; hand-eye coordination is necessary to operate computers and various pieces of office equipment. Specific vision abilities required by this job include close vision and the ability to adjust focus. 
• While performing the duties of this job, the employee frequently is required to stand and talk or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms.  
• The employee must be able to travel to equipment locations throughout the city, in order to access equipment.
• The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.   
• The employee must frequently lift and/or move up to 25 pounds.  

The above is intended to describe the general content of the requirements for the performance of this job.  It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. 

Salary : $61,318 - $78,000