REVENUE COLLECTOR

DEFINITION

OPEN/PROMOTIONAL OPPORTUNITY

FLSA STATUS: Non-Exempt

TENTATIVE ONLINE EXAMINATION DATE: Week of August 20, 2026.

(Candidates must take an online examination.)

TYPING CERTIFICATE SUBMISSION DEADLINE: Sunday, August 2, 2026, 5:30 p.m.

The City of Stockton is seeking to fill one (1) vacant Revenue Collector position in the Administrative Services Department. Revenue Collectors routinely work with customers at the front counter and phones for various collection issues with utilities, business license, and accounts receivable. On occasion collectors, may go out into the field to tag properties and businesses for non-payment or non-compliance of the Stockton Municipal Code. Knowledge and experience in bankruptcy and title demands is preferred.

The incumbent in this position will work a City of Stockton 9/80 schedule: 7:30 a.m. to 5:30 p.m. Mondays through Thursdays; 8:00 a.m. to 5:00 p.m. Fridays, with alternating Fridays off.

Incumbents in this position are included in the Civil Service system, in a "for-cause" employment status, and are represented by the Stockton City Employees' Association. (Classified/Represented)

This recruitment is being conducted as an Open/Promotional recruitment. Current full-time City of Stockton employees may apply for this position as a promotional opportunity and successful candidates will be placed on a promotional list. All other candidates may apply for this position as an open competitive opportunity and successful candidates will be placed on an open list. The appointing authority will have the option of requesting names from the promotional list, the open list, or a combination of both. This list may be used to fill future vacancies.

Prior to appointment, eligible candidates will be required to submit to and successfully pass a background investigation, which will include fingerprinting.

TYPING CERTIFICATE REQUIREMENT

Applicants must submit a valid (two years old or less) typing certificate for at least 35 NET WORDS PER MINUTE no later than Sunday, August 2, 2026, at 5:30 p.m.

Under general supervision, performs both field and office investigations of accounts and collections related to City utilities, miscellaneous accounts, business licenses, contracts, and other revenues owed to the City; performs related work as assigned.

CLASS CHARACTERISTICS

This is a specialist class, performing both field and office duties related to the investigation and collection of business license fees, utility payments, miscellaneous accounts receivable, contracts, and other City revenues. Responsibilities include all appropriate collection activities on delinquent accounts through appearances in small claims court, placement of liens on real property, or referral to the City Attorney or an outside agency. This class is distinguished from Supervising Revenue Assistant in that the latter is the first full supervisory level over varied revenue support activities.

PRINCIPAL DUTIES (Illustrative Only)

• Collects delinquent utilities accounts; and locks water service as required.
• Conducts field inspections of business and construction sites to determine business license requirements and compliance; computes license and permit fees.
• Performs analysis on delinquent accounts to validate amounts owed; explains amounts owed to customers.
• Explains pertinent Stockton Municipal Code sections, City Fees and Policies to customers.
• Audits records of business firms to verify proper payment of license and permit fees.
• Audits records of hotels, motels, and rooming houses to verify proper payment of City Transient Occupancy Tax.
• Performs collection activities on various types of debts owed to the City, such as delinquent Miscellaneous Accounts Receivable, Revenue Contracts, and returned checks.
• Prepares and files documents and represents the City in Small Claims related actions.
• Makes recommendations for the appropriate disposition of delinquent accounts.
• Negotiates and prepares payment agreements.
• Maintains accurate records, prepares reports, and a variety of written materials; enters and retrieves data from an on-line or personal computer system.
  
  

Qualifications

Education:

Possession of a high school diploma or GED.

Experience

Three (3) years of billing and collections, cashiering, or related experience.

Other Requirements

• Must possess a valid California driver's license.
• Must be able to lift and carry up to twenty (20) pounds.
• Must possess a typing certificate for at least 35 net words per minute.
  
  

Knowledge of:

• Accounting and financial record keeping principles and practices;
• Office practices and procedures, including filing and the operation of standard office equipment;
• Written and oral communication skills, including spelling, grammar and punctuation, and letter writing;
• Basic mathematics;
• Knowledge and use of computer software applications used in a billing/accounting environment;
• Techniques for dealing with customers, often in situations which may be difficult or confrontational;
• Consumer Collection laws and techniques, including the Fair Debt Collection Act; and
• Small Claims Court processes.
  
  

Skill in:

• Organizing and maintaining accurate customer financial records;
• Maintaining accurate computer records and files;
• Making accurate calculations;
• Using initiative and sound independent judgment within established guidelines;
• Negotiating financial agreements;
• Reading, interpreting, and applying complex laws, rules, regulations, and financial documents;
• Analysis of Financial Statements, customer accounts and various financial records and documents;
• Operating standard office equipment, including computer software and centralized telephone equipment;
• Prioritizing work and coordinating several activities;
• Establishing and maintaining effective working relationships with those contacted in the course of the work, often in stressful situations; and
• Understanding and carrying out oral and written directions.
  
  

Physical/Mental Abilities

• Mobility – Constant standing or sitting for long periods of time while operating a keyboard; frequent bending; occasional walking, stooping, kneeling, reaching, pushing and pulling;
• Lifting/Carrying – Constant lifting/carrying of 0 to 10 pounds; frequent lifting/carrying of 11 to 25 pounds; occasional lifting of 26 to 50 pounds;
• Vision – Ability to read fine print, and/or normal type size print, and detect color; ability to read and see PC screens; ability to read and produce printed material and information displayed on a visual display terminal;
• Dexterity – Constant fingering (typing, picking, pinching), repetitive use of both hands, simple grasping and fine manipulation of either/both hands; occasional power grasping, pushing and pulling of either/both hands, and reaching above and below shoulder level;
• Hearing/Talking – Ability to detect specific noises, proper equipment operation; ability to understand what people are saying in normal conversation, over the telephone, and frequently over noise;
• Special Requirements – Frequently requires working evenings; occasionally requires working nights and weekends, and driving;
• Emotional/Psychological – Ability to concentrate, make decisions, work with the public, exercise sound judgment, handle stressful situations, and work alone;
• Environmental Conditions – Occasional to frequent exposure to noise, indoor cold/heat, working around equipment and machinery;
• Working Conditions – Primarily performed in an office environment which is typically quiet;
• Comprehension – Ability to understand, remember, and apply oral and/or written instructions or other information; ability to understand, remember, and communicate routine, factual information; ability to understand complex problems and to collaborate and explore alternative solutions; ability to understand opposing points of view on highly complex issues and to negotiate and integrate different viewpoints;
• Organization – Ability to organize thoughts and ideas into understandable terminology; ability to organize and prioritize own work schedule and work schedules of others on short-term (longer than one month) and long-term basis;
• Reasoning and Decision-Making: Ability to apply common sense in performing job; ability to make decisions which have moderate impact on immediate work unit and monitor impact outside immediate work unit; ability to make decisions which have significant impact on the department's credibility, operations, and services; and
• Communication – Ability to understand and follow basic instructions and guidelines; ability to complete routine forms, use existing form letters, and/or conduct routine oral communication; ability to compose letters, outlines, memoranda, and basic reports and/or to orally communicate technical information; ability to communicate with individuals utilizing a telephone; requires ability to hear and speak effectively on phone; ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, loudly, and quickly; ability to make informal presentations, inside and/or outside the organization, and speak before groups; ability to compose materials such as detailed reports, work-related manuals, publications of limited scope or impact, etc., and/or to make presentations outside the immediate work area.
  
  

The Examination

Applicants who qualify in terms of relevant work experience and education, that best fit the needs of the City, will be invited to participate in the examination process which may include a written examination weighted 100%. However, the City reserves the right to utilize alternative testing methods if deemed necessary. Candidates must receive a minimum passing score of 70%, as determined by the relative performance of all candidates in all portions of the examination. In the event of identical ratings, candidates' names will be arranged in order of application date/time, and, if the same, then arranged alphabetically.

ALL APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRES MUST BE COMPLETED FULLY AND SUBMITTED ON AN OFFICIAL CITY OF STOCKTON APPLICATION FORM. INCOMPLETE APPLICATIONS AND SUPPLEMENTAL QUESTIONNAIRES WILL BE REJECTED AND CANNOT BE REVISED AFTER SUBMITTAL ON OR BEFORE THE FINAL FILING DATE. POSTMARKS, FACSIMILES, AND PHOTOCOPIES OF THE CITY'S EMPLOYMENT APPLICATION WILL NOT BE ACCEPTED. RESUMÉS ARE WELCOMED BUT SHOULD BE SUBMITTED AS ADDITIONAL INFORMATION ONLY. PLEASE DO NOT STATE "REFER TO RESUME".

The information in this announcement concerning the terms and conditions of employment does not constitute either an express or implied contract, and these provisions are subject to change.

Note

• After on-line submittal, immediate notification will appear on your screen indicating your application has been received. Please print this notice as proof of filing.
• Notices and correspondence will be sent via e-mail only. No paper notices will be mailed to applicants. It is the applicant's responsibility to ensure a correct e-mail address is provided and that correspondence is received.
• NeoGov.com: You will receive correspondence via the e-mail address you placed on your application. Some e-mail accounts have been known to place these e-mails in the spam/junk file. Please check your e-mail folders or accept e-mails ending with neogov.com.
  
  

In accordance with California Government Code section 3100, et., seq., all City of Stockton employees are considered disaster service workers who may be required to report for duty, or remain on duty to address disaster service activities in the event of an emergency or disaster are required to undertake and applicable loyalty oath.

BARGAINING UNIT: SCEA - ADMINISTRATIVE, CLERICAL AND SERVICES

NOTE: Employee Benefits are subject to change through the collective bargaining process and are not guaranteed. For a detailed explanation of benefits currently in effect, click here to view a link to the "Stockton City Employees' Association (SCEA)" contract.

01

Application Authenticity

The Supplemental Questionnaire is part of the application process; accordingly, it should be completed carefully. It must be submitted with your official employment application. Do not indicate "see resume" as an answer to any of these questions.

• I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.
  
  

02

California Driver's License

Do you possess, or are you able to obtain after appointment, a valid California C Driver's license?

(Note: A "No" response will result in application denial.)

• Yes
• No
  
  

03

Do you possess a high school diploma or GED?

• Yes
• No
  
  

04

Experience: Do you possess three (3) years of full-time, paid billing and collections, cashiering, or other related experience? (If "Yes", the information entered on the work experience portion of the employment application must clearly reflect that you meet this requirement or your application will be rejected)

• Yes
• No
  
  

05

Typing Certificate: This position requires a minimum typing speed of 35 net words per minute. You must submit a valid, unaltered typing certificate, two (2) years old or less, by the final filing date of 5:30 p.m., Sunday, August 2, 2026.

Typing certificates may be submitted by attaching to your online application.

To be accepted, the typing certificate must specify the following: Applicant's full name printed on certificate; 5-minute timed evaluation (only 5-minute tests will be accepted); Minimum of 35 Net Words Per Minute; Date of exam; Number of typing errors or accuracy rate; and Name of online testing agency/website

• I understand that failure to upload a valid typing certificate by the deadline (final filing date) will result in the rejection of my application.
  
  

06

Are you able to lift and carry up to 20 pounds?

• Yes
• No
  
  

07

Please detail your revenue collections experience below, selecting all revenue supporting activities that you have performed. If you do not possess any of the listed experience, please select "N/A".

• Utility Payments
• Business License Fees
• Permit Fees
• Field Inspections
• Revenue Contracts
• Negotiate Payment Agreements
• Audit/Compliance of Accounts
• Public Agency Accounts Receivable
• N/A
  
  

08

With the owner only billing, a large portion of the collector’s duties consist of title demands from the title companies. Please describe your experience with title demands.

09

Knowledge or experience as a California Notary is preferred. Do you possess this experience?

• Yes
• No
• Required Question