What are the responsibilities and job description for the Communications Operator position at City of St. Cloud, FL?
Description
Join Our Team as a Communications Operator
City of St. Cloud Police Department
Are you calm under pressure and ready to make a real impact in your community? The City of St. Cloud Police Department is seeking dedicated Communications Operators to serve as the vital link between the public and emergency services.
In this role, you’ll be responsible for receiving and transmitting messages and dispatching emergency services as part of our Emergency Services System. You’ll provide critical support to first responders, helping to protect lives and property while maintaining composure and professionalism in fast-paced situations.
This is a shift position that requires strong communication skills, quick thinking, and a commitment to public safety.
At the City of St. Cloud, our team members embody our core values:
- Accountability – We take responsibility for our actions and the safety of those we serve.
- Empowerment – We equip our team with the tools and training needed to make confident, informed decisions.
- Innovation – We embrace technology and new ideas to enhance response times and improve service delivery.
- Ownership – We take pride in our work, knowing that every call answered makes a difference in our community.
If you’re looking for a meaningful career where your voice truly matters, join us in keeping St. Cloud safe.
Apply today and be the voice that makes a difference.
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.
- Receives and records all calls for service received by telephone, including 911 calls, in person and by radio transmission.
- Dispatches emergency services in response to calls.
- Provides advice and assistance to the public in crisis situations and makes referrals to other agencies as required.
-
Monitors the progress of emergency service response; responds for further calls for
back-up or support; updates the status and availability of police units, officers and other emergency personnel. - Enters and retrieves data; prepares and disseminates daily information and records.
- Maintains files on wanted, missing, or lost persons, and stolen vehicles and disseminates information to law enforcement.
- Answers police administrative phone during non-business hours.
- Monitors security system and responds to alarms as needed; monitors and operates security gates.
- Contacts off duty police administration for emergencies.
- Performs related work as assigned.
Minimum Education and Experience Requirements
Minimum 18 years of age .
Requires High School graduation or GED equivalent.
Must possess and maintain FCIC/NCIC certification, 911 PST certification, Emergency Medical Dispatch certification. Emergency Fire Dispatch certification, Emergency Police Dispatch certification and CPR certification within six (6) months of employment.
Knowledge/Skills/Abilities
Mathematics:
Language Ability:
Reasoning:
Work Environment:
An Equal Opportunity Employer
The City of St. Cloud is an equal opportunity employer that prohibits discrimination, harassment, or retaliation in all of its employment practices based on race, color, religion, sex, age, national origin, disability, veteran or family status, genetic information, or any other status or condition protected by applicable state or federal laws. The City participates in employment eligibility verifications through E-verify. Veteran’s preference is given in accordance with Florida Law.
City of St. Cloud Benefits Package
We believe our City employees to be our most valuable asset. To attract and retain those employees, we offer a competitive wages and benefits package including on-the-job training, seminars, and performance appraisals.
We invite you to look at the benefits the City of St. Cloud has to offer. We think you will find that the rewards of the job are equal to the challenge.
All of our Full-time regular employees are eligible for the city's benefits package, which includes:
- On-Site Employee Health Care Center - free for employees and their dependents on the health insurance plan
- Paid Vacation
- Sick Leave (Ability to roll over from year to year)
- 11 Paid Holidays for General Employees and Police Officers– The Fire department employees can earn up to 156 holiday hours per fiscal year (prorated from the employee’s start date).
- One (1) Floating Holiday for General Employees and two (2) for Police Officers.
- Medical and Dental Coverage
- Pension Plan
- Awards Programs
- Deferred Compensation Plan
- Discounted Automobile Insurance
- Employee Assistance Program
- Flexible Spending Account
- Flexible Work Schedules
- Holiday Bonus – subject to City Council approval
- Indianapolis Plan (Police Officers)
- Life and Accidental Death (One-time annual salary paid by City)
- Long Term Disability Coverage (paid by City)
- Management Leave
- Sick Leave Bank available for all employees - for Fire Union sick leave bank information, see union contract
