Building Permit Technician I

Description

Duties and Responsibilities

The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work of the position as necessary.

• Provides information on permit submittal and review process to internal and external customers in person and by telephone; receives, reviews, and issues permits; and provides instructions and assistance to applicants in the completion of forms.
• Teamwork: many work duties are team centered, requiring effective communication with departmental staff as well as collaborating with other departments and jurisdictions.
• Responds to all emails received in a timely manner, providing documentation, links and/or forwarding to other departments as necessary. Sort emails for appropriate personnel review, including elevation certificates, public records request, or flood information request.
• Process Certificate of Occupancy and Certificate of Completion request within 24-48 hours.
• Assist in scheduling inspections, correcting sequencing of inspections, and troubleshooting the department’s online site.
• Retrieve voicemails and follow up with customer inquiries.
• Performs the initial review of applications for completeness; instructs applicants; and routes applications to proper officials and departments for further review.
• Review department paper correspondence for processing, including permits, payments, escrows, and respond to written inquiries.
• Issues permits and maintains records of permits.
• Register new contractors/ engineers by reviewing and updating business tax receipts, DBPR or state licensing, liability, and workman’s comp insurance.
• Receives payments of fees for applications, permits, licenses, certificates, and other processes; maintains and reconciles a cash drawer; maintains records of deposits and receipts. Process escrow request including deposits for contractors with active accounts; withdrawing fees for new permits, extensions, revisions, re-inspections, and revoke fees as well as reporting monthly escrow statements.
• Process lien and open permit search request for title companies, including reports and processing payments for the request.
• Maintains and updates displays and bulletin boards to ensure brochures and informational publications are current.
• Notarizes documents as needed.
• Review permits for approval and ensure accuracy before payment and issuance can be made.
• Performs related work as assigned.

Minimum Education and Experience Requirements

• Requires High School graduation or GED equivalent supplemented by one (1) year of administrative or customer service experience working or an equivalent combination of education, training and experience that provides the required knowledge, skills and abilities.
• Proficiency with Windows based computer applications is preferred.
• Previous cash handling experience is preferred.
• Bilingual (English/Spanish) is preferred with proficiency in both written and verbal communication.
• Must possess and maintain a valid Florida state driver's license with an acceptable driving history.

Knowledge/Skills/Abilities

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, sit and use hands to finger, handle, or feel. The employee is occasionally required to walk and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Mathematics:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Ability:
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Ability to read, write and speak in English is required.

Reasoning:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.

An Equal Opportunity Employer
The City of St. Cloud is an equal opportunity employer that prohibits discrimination, harassment, or retaliation in all of its employment practices based on race, color, religion, sex, age, national origin, disability, veteran or family status, genetic information, or any other status or condition protected by applicable state or federal laws. The City participates in employment eligibility verifications through E-verify. Veteran’s preference is given in accordance with Florida Law.

City of St. Cloud Benefits Package
We believe our City employees to be our most valuable asset. To attract and retain those employees, we offer a competitive wages and benefits package including on-the-job training, seminars, and performance appraisals.

We invite you to look at the benefits the City of St. Cloud has to offer. We think you will find that the rewards of the job are equal to the challenge.

All of our Full-time regular employees are eligible for the city's benefits package, which includes:

• On-Site Employee Health Care Center - free for employees and their dependents on the health insurance plan
• Paid Vacation
• Sick Leave (Ability to roll over from year to year)
• 11 Paid Holidays for General Employees and Police Officers– The Fire department employees can earn up to 156 holiday hours per fiscal year (prorated from the employee’s start date).
• One (1) Floating Holiday for General Employees and two (2) for Police Officers.
• Medical and Dental Coverage
• Pension Plan
• Awards Programs
• Deferred Compensation Plan
• Discounted Automobile Insurance
• Employee Assistance Program
• Flexible Spending Account
• Flexible Work Schedules
• Holiday Bonus – subject to City Council approval
• Indianapolis Plan (Police Officers)
• Life and Accidental Death (One-time annual salary paid by City)
• Long Term Disability Coverage (paid by City)
• Management Leave
• Sick Leave Bank available for all employees - for Fire Union sick leave bank information, see union contract