What are the responsibilities and job description for the Library Senior Clerk position at City of Springfield, MA?
Position Purpose/Summary
Responsible for performing clerical tasks in the library and maintaining good customer service relations with the patrons. Work is performed under the direction of the Branch Manager and Central Library Manager of Borrower's Services. No supervision is exercised over other employees.
Essential Functions
- Checks library materials in and out. Empties book drop, answers directional questions and registers borrowers.
- Packs and unpacks delivery shipment.
- Handles paging slips by retrieving items to be sent to another library.
- Orders supplies for library as instructed.
- Processes overdue items, billing, handles cash through collections and special notices
- Resolves patron concerns regarding claims returns, damaged items, etc.
- Manage patron holds and patron records
- Prepares monthly statistics
- Records and processes periodicals and pulls the old ones for deletion
- Removes items from the hold shelf and returns same to other libraries
- Prepares a weekly cash summary for delivery to the Central Library
- Ability to work nights and weekends
- Performs other related duties as assigned.
Knowledge, Skills, and Abilities
- Ability to interact successfully with staff and the public.
- Ability to understand and follow oral and written instructions.
- Knowledge of public library policy, services, practices, plans and problems.
- Ability to work nights and weekends.
Education and Experience
High school diploma or equivalent.
NOTICE: The following benefits are contingent upon hours worked and bargaining vs. non-bargaining agreements.
Medical/Dental/ Vision
75% City Subsidized
All health insurance plans include Dental and Vision
Retirement
Available to employees working 20 hours per week
Paid Vacation
Bargaining unit positions are subject to contractual obligations.
Paid Holidays
All City employees receive 11 paid holidays per year.
Paid Sick Time
Full time employees are immediately eligible to begin accruing 1 1/4 days per month which can be taken after 6 months of service. Unused sick days can be rolled over to subsequent calendar years. Supplemental Long Term and Short disability coverage is available to employees at the employee cost.
Paid Personal Days
Use up to 3 of your accrued sick days as Personal days. Personal days cannot be rolled over into the next calendar year.
Family Medical Leave Act (FMLA)
A means for eligible employees to balance work and family responsibilities by taking unpaid leave for authorized reasons.
Training
On the job and instructor led courses available
Employee Assistance Program
Free, confidential and personal assistance to employees and their families to resolve issues that affect their personal lives as well as job performance.
Direct Deposit
Easy, convenient, and free!