What are the responsibilities and job description for the System Support Specialist I - Library position at City of Southfield Human Resources?
Representative Job Duties
The selection process will include a review of the applicant's experience for posted requirements, criminal history check, and an oral board interview. Each step of the process must be passed before the applicant will be moved to the next step.
This announcement is only a summary of the position, its duties, job requirements and compensation. Further information is available from the Human Resources Department Office. The City of Southfield does not discriminate in its employment or any other programs or activities on the basis of sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, or disability. We provide reasonable accommodation for qualified individuals with a disability if requested.
We offer a complete benefits package to career employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave and more!
Overview
City of Southfield Employee Benefits Summary
Mandatory Benefits: Medical, Dental and Vision Elections, or Opt Out
Supplemental Benefits: Term Life, Aflac, Met Law, Retirement Savings Account, Tuition Reimbursement, EAP, FMLA, Flexible Spending Account, Residency Bonus
Blended Pension Plan Employees
Defined Benefit SERS
1.5% Multiplier for all years of service
3 Years Final Average Compensation Upon Retirement
10 Years Vesting
5% Employee Contribution
Defined Contribution 401a MissionSquare
3% 401 a City Contribution
3% 401 a Employee Contribution (minimum)
5 Year Vesting Schedule
https://www.missionsq.org/
Retirement Health Savings
Effective July 1, 2020 Tier III and IV employees shall contribute 2% of pensionable wages and the City will contribute $100 per month.
https://www.healthcare.gov/
5 years of years of service: 50% vested
6 years of service: 75% vested
7 years of service: 100% vested
Participation in the RHS begins on the first day of employment and end on the day of separation.
Life Insurance MetLife
Benefits
The city provides term life insurance benefits with accidental death and dismemberment for qualified employees as soon as possible, through the proper insurance carrier in accordance with the following schedule:
AFSCME 329: 0-30 months employment $30,000 life and ADD, after 30 months of employment $50,000 term life, accidental death and dismemberment coverage.
ACS TPOAM PST AFSCME 3636: $50,000 Term life and $50,000 ADD Insurance
Medical Elections
Blue Cross Blue Shield of Michigan (2025)
Community Blue PPO 10
Community Blue PPO 12
Community Blue PPO 15
HAP HMO
Dental - Blue Cross Blue Shield
Vision - Blue Cross Blue Shield
Health insurance 1st day of the next month of hire date.
Employee has 30 Days to select benefits, otherwise will wait until open enrollment.
COBRA coverage through TASC – in the event of separation– you are entitled to continuation medical coverage up to 18 months.
Retirement Savings Account
Supplemental
MissionSquare 457b
or T. Rowe Price 457b
Retirement savings account with no employer contribution. Funds, added to a 457 can be pre-tax or post-tax.
Pre Tax funds lower taxable income in bi-weekly paycheck; however, taxes may have to be paid upon the distribution of funds in retirement.
Post-tax deferrals are taken from already taxed funds in your paycheck, which means that little to no taxes will be taken upon distribution in retirement. Loans are available.
Supplemental
Tuition Reimbursement
75% reimbursement for tuition and fees (excluding late fees) for city-related classes or degree programs with a grade of "B" or better, up to $2,500 annually, plus 75% for required books.
Residency Bonus
Annual residency bonus of 1.5% of annual salary by Jan 1st with proof of residency. Elected officials and contractual employees ineligible.
Fire and Police Excluded
Supplemental
MetLife
Voluntary Term Life and ADD
Additional life Insurance can be purchased for employees and dependents at an additional cost for the employee.
AFLAC Short term disability, cancer, accident and hospitalization insurance. Dennis Patton dennis_patton@us.aflac.com.
Supplemental
EAP Ulliance
Employee Assistance Program through Ulliance- six free counseling sessions, legal, finance and life coaching programs. Supervisors are not notified if employee uses services.
FMLA
Family Medical Leave Act worked up to 1250 hours or one year. Can take off time to care for a medical emergency for themselves or immediate family members for up to 12 weeks unpaid. Absences approved by BASIC or FMLA vendor.
Supplemental
FSA & Dependent Care
Flexible Spending Accounts and Dependent care through TASC are pre-tax funds that are used to cover certain out-of-pocket medical expenses and childcare costs. A total dollar amount is elected, and a debit card is sent to you to pay for incurred expenses.
Pre-tax funds are deducted bi-weekly to cover the cost of the total amount you have elected. There is an annual election limit of $3,300 for 2025.
Renew Annually, it’s not automatic.
To Find Out More Click Link Below
Union Contracts | City of Southfield
- Assist the Network Administrator to maintain a secure, reliable technology infrastructure while serving as the library's primary technology specialist for specialized library systems and patron-facing technology services.
- Administer and support the Microsoft 365 environment, including user and license management, Exchange Online, Microsoft Entra ID, Microsoft Defender, Microsoft Teams, SharePoint, and related Microsoft 365 services to ensure secure, reliable, and efficient operations.
- Responsible for the Integrated Library System (ILS), including updates, security, user permissions, workflows, and system integrations.
- Manage the Veeam cloud backup system, including backup verification, restoration, storage, and service management.
- Oversee and support the Cisco Meraki wireless network infrastructure, including Meraki Dashboard management, wireless access point configuration, firmware updates, network monitoring, troubleshooting connectivity issues, and maintaining secure, reliable Wi-Fi services for staff and patrons.
- Support library technology platforms, including the online catalog, OCLC, databases, special collections, streaming services, inventory management, payment systems, RFID, self-checkout, security gates, and the CapiraMobile app.
- Manage network access for patron authentication and premium digital resources.
- Administer Internet filtering and security systems to ensure compliance with FCC E-rate requirements.
- Troubleshooting technology issues for staff and patrons, and other duties as assigned.
- Associate degree in Computer Science or a related field, or four years of equivalent relevant work experience.
- One or more years of experience supporting wireless technologies, including access points, hotspots, and IoT devices.
- One or more years of experience administering enterprise backup solutions, including backup configuration, job monitoring, tape/media rotation, retention policies, recovery testing, and restoration of critical data.
- One or more years of experience supporting Windows 10 and Windows 11 desktop environments.
- Two or more years of experience supporting Microsoft 365 cloud environments, including administration and troubleshooting of Microsoft 365 applications and services
- Three or more years of experience supporting VMware and Windows Server environments, including Active Directory, DNS, DHCP, and Group Policy management.
- Practical working experience with an Integrated Library System (ILS), or comparable experience with enterprise systems such as Enterprise Resource Planning (ERP), Warehouse Management Systems (WMS), Electronic Health Records (EHR) or similar platforms.
- Experience working in a public library environment is preferred, with familiarity supporting library operations and technology services
- Strong oral, written, communication, and organizational skills required.
- Performs other duties as assigned.
The selection process will include a review of the applicant's experience for posted requirements, criminal history check, and an oral board interview. Each step of the process must be passed before the applicant will be moved to the next step.
This announcement is only a summary of the position, its duties, job requirements and compensation. Further information is available from the Human Resources Department Office. The City of Southfield does not discriminate in its employment or any other programs or activities on the basis of sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, or disability. We provide reasonable accommodation for qualified individuals with a disability if requested.
We offer a complete benefits package to career employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave and more!
Overview
City of Southfield Employee Benefits Summary
Mandatory Benefits: Medical, Dental and Vision Elections, or Opt Out
Supplemental Benefits: Term Life, Aflac, Met Law, Retirement Savings Account, Tuition Reimbursement, EAP, FMLA, Flexible Spending Account, Residency Bonus
Blended Pension Plan Employees
Defined Benefit SERS
1.5% Multiplier for all years of service
3 Years Final Average Compensation Upon Retirement
10 Years Vesting
5% Employee Contribution
Defined Contribution 401a MissionSquare
3% 401 a City Contribution
3% 401 a Employee Contribution (minimum)
5 Year Vesting Schedule
https://www.missionsq.org/
Retirement Health Savings
Effective July 1, 2020 Tier III and IV employees shall contribute 2% of pensionable wages and the City will contribute $100 per month.
https://www.healthcare.gov/
5 years of years of service: 50% vested
6 years of service: 75% vested
7 years of service: 100% vested
Participation in the RHS begins on the first day of employment and end on the day of separation.
Life Insurance MetLife
Benefits
The city provides term life insurance benefits with accidental death and dismemberment for qualified employees as soon as possible, through the proper insurance carrier in accordance with the following schedule:
AFSCME 329: 0-30 months employment $30,000 life and ADD, after 30 months of employment $50,000 term life, accidental death and dismemberment coverage.
ACS TPOAM PST AFSCME 3636: $50,000 Term life and $50,000 ADD Insurance
Medical Elections
Blue Cross Blue Shield of Michigan (2025)
Community Blue PPO 10
Community Blue PPO 12
Community Blue PPO 15
HAP HMO
Dental - Blue Cross Blue Shield
Vision - Blue Cross Blue Shield
Health insurance 1st day of the next month of hire date.
Employee has 30 Days to select benefits, otherwise will wait until open enrollment.
COBRA coverage through TASC – in the event of separation– you are entitled to continuation medical coverage up to 18 months.
Retirement Savings Account
Supplemental
MissionSquare 457b
or T. Rowe Price 457b
Retirement savings account with no employer contribution. Funds, added to a 457 can be pre-tax or post-tax.
Pre Tax funds lower taxable income in bi-weekly paycheck; however, taxes may have to be paid upon the distribution of funds in retirement.
Post-tax deferrals are taken from already taxed funds in your paycheck, which means that little to no taxes will be taken upon distribution in retirement. Loans are available.
Supplemental
Tuition Reimbursement
75% reimbursement for tuition and fees (excluding late fees) for city-related classes or degree programs with a grade of "B" or better, up to $2,500 annually, plus 75% for required books.
Residency Bonus
Annual residency bonus of 1.5% of annual salary by Jan 1st with proof of residency. Elected officials and contractual employees ineligible.
Fire and Police Excluded
Supplemental
MetLife
Voluntary Term Life and ADD
Additional life Insurance can be purchased for employees and dependents at an additional cost for the employee.
AFLAC Short term disability, cancer, accident and hospitalization insurance. Dennis Patton dennis_patton@us.aflac.com.
Supplemental
EAP Ulliance
Employee Assistance Program through Ulliance- six free counseling sessions, legal, finance and life coaching programs. Supervisors are not notified if employee uses services.
FMLA
Family Medical Leave Act worked up to 1250 hours or one year. Can take off time to care for a medical emergency for themselves or immediate family members for up to 12 weeks unpaid. Absences approved by BASIC or FMLA vendor.
Supplemental
FSA & Dependent Care
Flexible Spending Accounts and Dependent care through TASC are pre-tax funds that are used to cover certain out-of-pocket medical expenses and childcare costs. A total dollar amount is elected, and a debit card is sent to you to pay for incurred expenses.
Pre-tax funds are deducted bi-weekly to cover the cost of the total amount you have elected. There is an annual election limit of $3,300 for 2025.
Renew Annually, it’s not automatic.
To Find Out More Click Link Below
Union Contracts | City of Southfield
Salary : $2,500 - $3,300