911 Police Dispatcher Trainee

Are you looking for a fast‑paced, rewarding career in public safety? Join the Simi Valley Police Department as a 9‑1‑1 Dispatcher Trainee and become an essential part of our emergency response team. In this role, you’ll provide life‑saving assistance, connect callers with critical resources, and help protect the safety and well‑being of our community.

POSITION DETAILS:

• Salary Range: $26.51/hour Excellent Benefits

  • 3% Cost of Living adjustment increase effective 7/13/26
  • 3% Cost of Living adjustment increase effective 7/12/27

    • NOTE: The City recently completed a compensation study comparing its salary ranges with those of other local agencies. As a result, 87% of salary ranges will be adjusted upward at various intervals. As ranges are adjusted, job postings will be updated to reflect these changes.

• Status: Full-time regular position

• Work Schedule: 4/10 (four 10-hour shifts), rotating every four months

• Requirements: Must be able to work nights, weekends, and holidays

  • Promotion Opportunity: Police Dispatcher at $29.96/hour with excellent benefits

  • Growth Potential: Up to $79,539/year ($38.24/hour)

MINIMUM QUALIFICATIONS:

Education:

• Equivalent to the completion of the twelfth grade.
• Additional specialized training in communications or a related field is desirable.

Experience:

• Some emergency or non-emergency dispatch experience is desirable.

Special Requirements:

• Must be 18 years of age as of the date of hire
• United States citizen or meet citizenship requirements
• High School Diploma or GED
• Good moral character with no felony convictions

TESTING/RECRUITMENT PROCESS:

1. Computerized Test (Pass/Fail) Testing is administered through the National Testing Network (NTN).

To register:

• Visit www.nationaltestingnetwork.com

• Select Find Jobs Emergency Communications Jobs

• Sign up for Simi Valley Police Department

Testing is available virtually or in person. Fee waivers are available for candidates with financial hardship (see NTN FAQ #26).

2. Oral Interview

3. Background Investigation Includes:

• Medical exam

• Psychological evaluation

• Polygraph

• Drug/alcohol screening

• Employment verification

• Submission of applicable certifications/degrees

A DAY IN THE LIFE OF A DISPATCHER:

Curious what dispatching is really like? Click Here to step behind the headset and experience the fast‑paced world of 911 dispatch.

JOB DESCRIPTION:

911 Dispatcher

IDEAL CANDIDATE:

The ideal candidate will possess the following qualities and abilities:

• Remains calm and composed in high‑pressure situations.

• Communicates clearly with diverse callers.

• Listens actively and asks effective questions.

• Multi‑tasks efficiently and works independently.

• Is computer‑proficient and detail‑oriented.

• Works well in a team and makes sound decisions quickly.

BENEFITS:

We’re proud to offer a comprehensive and competitive benefits package that supports your health, financial well-being, and professional growth—because we believe taking care of our team is essential to serving our community.

Health & Wellness

• Medical Coverage: 100% City-paid premiums for most plans, including family coverage
• Dental & Vision: Fully covered dental (Delta Dental) and vision (VSP) plans
  • Family coverage fully covers dental and vision
• Prescription Drug Plan: Access to major retail and mail-order options
• Flexible Spending Account (FSA): Pre-tax savings for health and dependent care expenses
• Employee Assistance Program (EAP): Up to 8 free confidential consultations for employees and household members

Retirement & Financial Planning

• CalPERS Pension:
  • 2% @ 55 formula for “Classic” members (single highest year final compensation for individuals enrolled in CalPERS prior to 1/1/2013)
  • 2% @ 62 formula for “New” members (three year average final compensation for individuals enrolled in CalPERS after 1/1/2013)
  • 4th Level Survivor Benefit included
• Deferred Compensation:
  • 401(k) and 457 plans with Roth options
  • City matches up to $75 per paycheck to 457
  • City contribution of $30 per paycheck to 457
• Note: The City does not participate in Social Security; no FICA deduction except Medicare hospital insurance

Paid Leave & Holidays

• Annual Leave (AL):
  • 5.2 weeks/year to start (vacation sick combined)
  • Increases at 5 and 10 years of service
  • Cash-out option available after one year
• Holidays:
  • 11 paid holidays 1 floating holiday annually

Professional Development

• Tuition Reimbursement:
  • Up to $1,800/year

Insurance Coverage

• Life Insurance:
  • $101,000 employee coverage fully covered
  • $5,000 dependent coverage fully covered
• Optional AFLAC Plans:
  • Accident, cancer, hospital, and critical care coverage available

We also host a full calendar of employee appreciation events and activities to celebrate the incredible work our team does year-round.

This information is intended to give an overview of the benefits available to City employees. It is not intended to be a contract (expressed or implied), nor is it intended to otherwise create any legally enforceable obligations on the part of the City, its agents or its employees.

SPECIAL INSTRUCTIONS:

• Applications reviewed on a continuous basis

• Evaluation based on education, training, and experience

• Testing may include written exam, oral panel interview, and department interview
• Applicants seeking Veteran’s Preference must submit form DD214 with the application.

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  ALL OFFERS OF EMPLOYMENT ARE CONTINGENT UPON THE FOLLOWING:

If selected for this position, you agree to undergo the following before your official appointment:

• Polygraph Examination
• Comprehensive Background Investigation
• Psychological Evaluation
• Drug Screening before your official appointment
• Providing copies of degree(s), training certifications/licenses listed on application/resume
• Verification of Employment for entire job history

REASONABLE ACCOMMODATION:

In compliance with the Americans with Disabilities Act, if you need special assistance in the selection process, please notify the Human Resources Division, in writing.

City of Simi Valley is an Equal Opportunity Employer Encouraging Workforce Diversity.