What are the responsibilities and job description for the Dispatcher position at City of Shreveport?
Class Title
Dispatcher, Water and Sewer work activities are not further divided into separate classes.
Duties
FIELD OPERATIONS DIVISION
Operates assigned frequency band radios and multi-line telephone system. Answers telephone to receive and transmit messages. Receive customer complaints and relay to appropriate management personnel through verbal, written and electronic communication. Demonstrates knowledge and use of computerized maintenance management system (CMMS) and related documentation procedures. Generate, research, and update service requests in work order system.
Access the billing system for inquiries only. Serves as the primary contact for utility locate requests, both routine and emergency, by gathering pertinent information to facilitate requests prior to excavation for Louisiana 811 One Call, city crews, and private contractors. Serve as central communications liaison during emergency events and during inclement weather for the Department of Water & Sewerage and other entities within the City of Shreveport. Participates in self-improvement and training to stay current with the latest developments.
Position is shift work and may be assigned to work daytime, evenings, nights, or weekends.
Minimum Qualifications
Performs other duties as assigned or required.
01
Do you have a High School Diploma or GED?
Do you possess a valid State Vehicle Operator's License?
How many years' experience do you have in dispatch or call center operations? (Water and sewer experience preferred).
Please list the name of the company where you obtained this experience, the duties that you performed, and the dates of employment. (If there is more than one company, please list each separately). Company: Duties: Dates: Please do not put "See Resume".
Dispatcher, Water and Sewer work activities are not further divided into separate classes.
Duties
FIELD OPERATIONS DIVISION
Operates assigned frequency band radios and multi-line telephone system. Answers telephone to receive and transmit messages. Receive customer complaints and relay to appropriate management personnel through verbal, written and electronic communication. Demonstrates knowledge and use of computerized maintenance management system (CMMS) and related documentation procedures. Generate, research, and update service requests in work order system.
Access the billing system for inquiries only. Serves as the primary contact for utility locate requests, both routine and emergency, by gathering pertinent information to facilitate requests prior to excavation for Louisiana 811 One Call, city crews, and private contractors. Serve as central communications liaison during emergency events and during inclement weather for the Department of Water & Sewerage and other entities within the City of Shreveport. Participates in self-improvement and training to stay current with the latest developments.
Position is shift work and may be assigned to work daytime, evenings, nights, or weekends.
Minimum Qualifications
Performs other duties as assigned or required.
- High School Diploma or GED.
- Valid State Vehicle Operator's License.
- Demonstrated ability to perform assigned tasks.
- Three (3) years’ experience in dispatch or call center operations. Water and sewer experience preferred.
- Ability to maintain harmonious working relationships. Able to communicate and assist
- Field Operation assignment: Valid Class 1 Water Distribution and Wastewater Collection Certificates issued by the State of Louisiana, Dept. of Health and Hospitals is preferred but not required.
01
Do you have a High School Diploma or GED?
- Yes
- No
Do you possess a valid State Vehicle Operator's License?
- Yes
- No
How many years' experience do you have in dispatch or call center operations? (Water and sewer experience preferred).
- No experience
- Less than 3 years of experience
- At least 3 years but less than 5 years of experience
- At least 5 years but less than 7 years of experience
- 7 or more years of experience
Please list the name of the company where you obtained this experience, the duties that you performed, and the dates of employment. (If there is more than one company, please list each separately). Company: Duties: Dates: Please do not put "See Resume".
- Required Question