Public Safety Communications Manager

ESSENTIAL DUTIES AND RESPONSIBLITIES

This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and duties performed by incumbents of this class. Essential duties and responsibilities may include, but are not limited to, the following

• Directly supervises the Communications Section.
• Works with the Public Safety Departments to develop and maintain training, policies and procedures consistent with their needs.
• Performs quality control regarding adherence to Standard Operating Procedures.
• Manages the initial and ongoing training of communications personnel.
• Ensures appropriate staffing levels for all shifts are maintained.
• Serves in the capacity of Communications Officer when workload and staffing levels dictate.
• Develop employees through mentoring, coaching, training, performance evaluations and recognition.
• Manages the QA process regarding dispatch communications for Fire and EMS in cooperation with those departments.
• Maintains records and files of staff training and TCOLE requirements.
• Counsels and/or take disciplinary action as necessary.
• Completes required reports, prepares memos and briefs supervisors on major events and/or problems.
• Provides oversight of communications equipment maintenance.
• Maintains records and files of maintenance performed.
• Maintain records and inventory of communications equipment and components.
• Maintains current licensing from the Federal Communications Commission for all city radio transmitters/stations.
• Maintains all TAC (Texas Department of Public Safety Terminal Agency Coordinator) responsibilities for; monthly validations of all TCIC/NCIC records, TCIC/NCIC audits, & employee credentialing.
• CJIS Agency Administrator, employee credentialing and CJIS audits.
• Serves as the 9-1-1 Custodian of Records, responsible for advanced knowledge of the Texas records retention schedule, testifies in court as an expert witness of the 9-1-1 software, and record validation, and all rules and regulations of the department and division. 
• Maintain effective working relationships with those contacted in the course of your work, including other public safety agencies and the public. 
• Analyze situations and adapt to a quick, effective, and reasonable course of action. 
• Remain calm and professional while handling multiple tasks simultaneously during stressful situations. 
• Perform data entry and create reports in preparation for data analysis. 
• Performs other duties as required.
• Manage applicant screening, interviewing, recommending new hires, & terminations.
• Oversee the Communications Training Officer Program (CTO).

EDUCATION AND EXPERIENCE REQUIREMENTS

• A High School Degree or GED equivalent is required.
• Five (5) years Public Safety Communications experience, including 2 years of supervisory experience. 
• Must show progressive leadership and management training experience, and responsibility.
• Must complete a Department approved leadership training program.
• Must begin the application process to attend LEMIT, attend Module 1 upon acceptance and continue attending all modules until complete.
• College education is preferred.

CERTIFICATIONS AND LICENSES REQUIRED

• Must have valid Texas Driver's License.
• Advanced Telecommunicator Proficiency Certificate from Texas Commission on Law Enforcement  required.
• Master Telecommunicator Proficiency Certificate from Texas Commission on Law Enforcement (TCOLE) preferred.
• TCIC/NCIC Full Access certification required.
• CPR & TCPR required.
• Must possess or attain certification in EMD within the first year of employment.
• Preferred experience in a Multi-discipline communications agency.
• NIMS/ICS 100, 200, 700, 800 or ability to obtain within 6 months.

To view the full Job Description, click the attachment.

Job Post Closing Date: April 24, 2026