IT Business Analyst - Data & Analytics - ITS

It's a new season and time to walk through the door of opportunity to your dream job! Your opportunity to embrace a new beginning has just arrived! If you are seeking a rewarding career in a fast-paced work environment, career progression, an opportunity to learn from the best, and a career with a purpose, the City of Savannah Innovation and Technology Services department is seeking a highly qualified, customer focused Business Partner to join our team.

As an IT Business Partner specializing in Data Quality & Training, you will play a key role in advancing the City’s commitment to data-driven decision-making and continuous improvement. This position focuses on strengthening the digital capabilities of all City departments through targeted technical training, data quality initiatives, and the development of purposeful data dashboards. You will advise Service Centers with the goal of improving their business operations.

You will assess departmental needs, identify skill gaps, and develop training programs that empower employees to use technology effectively and confidently. In addition, you will promote the use of accurate, high-quality data standards, tools and best practices to inform operations, measure performance, and align departmental outcomes with the City’s GPS Strategic Plan.

As the new IT Business Partner you willserve as a bridge between technology and operations, ensuring that every member of Team Savannah is equipped with the knowledge, tools, and data insights needed to drive quality improvement, efficiency, and innovation across the organization

We offer great pay, excellent benefits to include medical, dental, and vision plans, life insurance, employee/spouse/child supplemental life insurance, short-term disability, tuition reimbursement, wellness programs, deferred compensation plan (457 B), pension plan, flexible spending account, home purchase assistance, employee referral program and 12 paid holidays!

• Perform technical requirements gathering, use-case discovery, and platform analysis.
• Develop and maintain software requirements specification and architecture (design) documents.
• Serve as the primary day-to-day technical contact for assigned departments, processes, third-party vendors, technology partners and internal stakeholders.
• Moderates regular meetings with assigned departments and captures meeting minutes for distribution to all participants.
• Collaborates with technical staff, other business analysts and appropriate leadership to develop estimates, develop the solution design, and develop overall implementation solution plans.
• Write and communicate product requirements effectively to developers, designers, and stakeholders.
• Serve as the lead for implementation, customization, and integration efforts for the solution
• Define and document best practices and contribute to knowledge sharing efforts.
• Identify and define integration points with third party solutions.
• Define and document all tools and technologies used to implement the solution.
• Work with vendor services to provide elements related to technology selection and implementation.
• Monitor key performance indicators and derive insight from behavioral and transactional data to identify opportunities and recommend improvements to flows and experiences.
• Identify process improvement for department offices that effectively use technologies.
• Perform problem analysis (identify root causes, outline resolution options, and take appropriate actions to resolve problems).
• Escalate relevant and pertinent issues appropriately to IT Program Manager, including providing transparency and recommendation on project trade-offs, understanding and coordinating dependencies across multiple teams and competing priorities.
• Prepare and deliver technical proposals and presentations to senior management within IT.
• Evaluate vendor documentation and technical requirements to accurately estimate time and cost of identified options in order to make recommendations on approach from the business perspective
• Develop and maintain expertise in assigned technologies.
• Use advanced analysis and problem-solving skills as necessary to develop solution.
• Manage customer relationships to meet ITS expectations of customer satisfaction and quality.
• Performs other related duties as assigned.
  
  

Bachelor’s degree in Computer Science or Computer Programming or related field from an accredited college or university plus four (4) experience in project management, programming, or business analysis or any equivalent combination of education, training, and experience. Strong technical analysis and technical learning aptitude. Experience defining business processes for technical solutions (business process mapping). Strong communications (verbal and written), organizational, and problem-solving skills. Good interpersonal skills with department office staff. Work management skills related to managing fast-paced working environments to include multiple tasks, prioritization, developing testing plans, teamwork, and managing working with peers and other departmental and IT staff.

Preferred:

• Business Analysis Certification (IIBA, PMI)
• Experience with IT projects
• Demonstrably high standards in fast-paced work environment,
• Ability to identify a sense of urgency
• Ability to define product benefits effectively to nontechnical management
• Experience in the use of project management software
  
  

Must possess and maintain a valid state driver's license with an acceptable driving history.

Work Location: 1000 Business Center Drive, Savannah, GA Work Hours: 8 am - 5 pm (may be required to work evenings as needed due to system outages)

Additional Requirements

Background investigation, including supervised drug screen, post offer/pre-employment medicalscreen; and verification

of education, certifications, and licenses required prior to employment. Must possess and maintain a valid state driver's

license with an acceptable driving history.

Additional Information

Employees in their probationary period are not eligible to apply for other positions in the City untilthe successful

completion of the probationary period, unless approved by their Department Director.

Additional Information

• Experience with operation of assigned departments in the City of Savannah.
• Excellent verbal and written communication skills
• Knowledge of basic SQL
• Ability to establish and maintain department relationships across the City.
• Skilled at identifying common technology requirements amongst various City departments.
• Knowledge of the principles used in analyzing, evaluating, implementing, maintaining, expanding, and testing information systems technology.
• Consistently strive to demonstrate the value of IT within various City departments
• Understanding of formal project management principles
• Ability to translate business requirements into technical requirements
• Ability to identify current and potential problems, evaluate alternatives, implement positive solutions, and follow-up to ensure system performance
• Knowledge of data/spatial data analysis, data structuring, and visualization tools and methods.
• Knowledge of Microsoft Office tools.
• Knowledge of business intelligence tools or systems including design of related databases, spreadsheets, or outputs.
• Knowledge and understanding of data governance best practices.
• Skill in translating data to tell a story and communicating effectively both verbally and in writing.
• Skill in prioritizing multiple projects and tasks simultaneously.
• Skill in working in a matrix management organization a plus.
• Skill in establishing measurable metrics to evaluate recommended strategies.
• Ability to understand complex business needs, create technical/business requirements, to customize solutions to meet customer needs.
• Ability to effectively train others, complete documentation, and present on projects and solutions as needed. Ability to quickly recognize and analyze irregular data and solutions.
• Ability to research, interpret, and apply policies.
• Ability to query various databases, data sets, and other non-structured data elements.