What are the responsibilities and job description for the Customer Service Representative - Code Compliance position at City of Savannah?
Purpose Are you an individual who likes to create a memorable experience for a customer. Are you passionate about making a positive difference when interacting with a customer. If you are nodding yes, then this position is ideal for you.
The City of Savannah is seeking a Customer Service Representative that provides effective customer service primarily by phone to provide information in response to questions, concerns and complaints for the Code Compliance Division. The Code Compliance Division enforces a wide variety of local ordinances including property maintenance, zoning, residential parking, sanitation, tourism, short-term vacation rentals, vehicles for hire, and towing operators to promote a safe, clean and healthy environment. Come join our team as we offer great pay, excellent benefits, and great career progression.
We look forward to having you onboard. Essential Job Functions Provide appropriate and correct information to incoming customer questions, concerns, and complaints. Process customer calls according to established department policies and procedures.
Handles inquiries and requests from the public and other departments; provides general and specialized information regarding the department's functions that require the use of judgment, tact and sensitivity and the interpretation of policies, rules and procedures. Skillfully handles complaints and inquiries regarding department functions and responsibilities; researches and responds to requests or refers complaints and requests to other staff when warranted. Prepares and mails Notification Letters, Notice of Lien Letters, Blight Tax Designation Letters and others as requested by Compliance Officers, Supervisors, and/or Code Compliance Managers.
Prepares newspaper advertisements as requested by Compliance Officers, Supervisors, and/or Code Compliance Managers. Performs related duties as assigned. Minimum Qualifications High School diploma or GED equivalent with two (2) years of experience in customer service; or an equivalent combination of education and experience.
Work Hours: Monday - Friday 8:00 am - 5:00 pm ; Work Location: Interchange Drive Additional Requirements Background investigation, including supervised drug screen, post offer/pre-employment medical screen; and verification of education, certifications, and licenses required prior to employment Additional Information Experience with corporate phone systems. Patience in dealing with confused or irate customers. Problem-solving skills, and the ability to think under pressure.
Ability to manage and prioritize multiple concerns simultaneously. Ability to provide appropriate and correct information to incoming customer questions, concerns, and complaints according to the department's policies and procedures. Ability to maintain a positive attitude, even when faced with misplaced criticism or frustration.
Ability to learn quickly and move on from both success and failure. Skill in public and interpersonal relations. Skill in oral and written communication.
Salary : $38,451