Real-Time Crime Center Specialist (As-Needed)

Provides real-time operational support by monitoring calls for service, reviewing crime data, and relaying critical information to assist officers and enhance public safety. Uses law-enforcement technology and databases to support investigations and identify emerging patterns.

Works under the general supervision of a Police Sergeant and/or designee, who outlines work, occasionally reviews work in progress and periodically reviews completed work.

Monitors police calls for service and live video feeds in real time, providing relevant information to support officer safety and enhance situational awareness.

Searches law-enforcement databases to gather relevant information for officers, detectives, and command staff.

Provides timely updates over radio or digital communications systems to support officer safety and investigative needs.

Reviews crime reports and police calls for service to identify crime patterns and trends.

Collects, organizes, and disseminates digital evidence, including video footage, images, and automated alerts.

Prepares bulletins to inform Department personnel about persons of interest, vehicles, incidents, and other relevant crime information.

Collaborates with regional crime centers and law-enforcement partners to share relevant information.

Maintains logs, tracking systems, and databases to ensure accuracy and accessibility of crime information.

Participates in department and community events to explain SMART Center functions and capabilities.

Supports detectives by compiling background information and retrieving historical digital evidence.

Stays informed about emerging practices, technology trends, standards procedures related to real-time crime centers in California.

Performs other duties as assigned.

Law-enforcement databases, video management systems, and related law enforcement technology

Contemporary investigative techniques

Legal documentation procedures and requirements

Crime terminology, incident types, and basic principles of criminal behavior

Relevant local, state, and federal laws applicable to law enforcement data

Principles and methods of conducting research

Procedures and requirements for handling and maintaining law-enforcement records and documentation

Methods for gathering, organizing, and interpreting real-time information

Police radio procedures and standard communication practices

Principles of recordkeeping

Report writing techniques

Business English, spelling, punctuation, and grammar

Confidentiality requirements and laws related to law-enforcement data

Principles of maintaining a diverse, equitable, and inclusive environment

Effective customer service techniques

Monitor multiple sources of information simultaneously and identify relevant details

Access, interpret, and relay information from law-enforcement databases and video systems

Exercise sound judgment under pressure

Remain focused and detailed-oriented while monitoring multiple information streams

Maintain accurate logs, records, and digital evidence files

Maintain confidentiality of law-enforcement and personal information

Testify clearly and accurately in court proceedings or related legal hearings

Communicate effectively, both orally and in writing, in fast-paced situations

Follow written and oral instructions

Work independently and collaboratively in a real-time law-enforcement environment

Maintain composure during stressful situations

Prepare clear and concise informational summaries and bulletins

Adapt to changing demands, technology updates, and emergent incidents

Work with persons from diverse social, cultural and economic backgrounds as well as a variety of work styles, personalities and approaches

Establish and maintain effective and cooperative working relationships with City employees and the general public

Provide effective customer service

Using a personal computer and applicable software, including public safety applications, video platforms, and data systems

Analyzing information quickly and applying sound judgment during evolving situations

Multitasking while remaining attentive and detail-oriented

Education: Graduation from high school or the equivalent. An associate degree or 60 semester units at an accredited college or university in criminal justice, public safety, information technology, or a related field may substitute for one year of the required experience.

Experience: Two years of recent, paid work experience in law enforcement support or criminal analysis support. Experience must have included providing customer service.

None.

Possession of a valid California P.O.S.T. certificate

Experience working for a law enforcement agency.

Investigative/detective experience in law enforcement

HOW TO APPLY: Applicants must file a clear, concise, completed on-line City application with the Human Resources Department by the filing deadline.

NOTE: You must submit a copy of your college diploma/transcript. Applicants who indicated receipt of degree from a foreign institution must provide United States degree and credential equivalency verification along with a copy of your college diploma/transcript. All materials must be received in the Human Resources Department no later than close of business on the application closing date. Please attach a scanned copy of your college diploma or transcript to your online application. Failure to do so may result in your application being disqualified.

SELECTION PROCESS: An on-line City application and required supplemental questionnaire must be completed to be considered for this position. All applicants will be reviewed and only those candidates determined to be most qualified for the position on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process. Resumes, CVs and cover letters are not reviewed as part of the application screening process.

BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process be subject to a thorough background investigation.

Please note the request for reasonable accommodations must be made to Human Resources at least three workdays prior to the examination.