What are the responsibilities and job description for the PUBLIC SAFETY DISPATCHER position at City of Santa Fe Springs?
PURPOSE
This position provides a full array of public safety communications services for Police, Fire, and EMS on a 24-hour, 7-day basis. The Police Communications Dispatcher receives and transmits routine and 9-1-1 emergency telephone and radio calls, dispatches required personnel and/or equipment; performs responsible clerical work of moderate complexity; operates various dispatch center equipment including computers, teletypes, general office equipment.
Essential Functions
This description is intended to indicate the essential functions and levels of work difficulty of the position and is not intended to describe in detail all of the position's specific duties and responsibilities nor exclude other duties of similar level or difficulty.? Additionally, it is not intended to limit management's rights to assign, direct, and control the work of employees beyond the essential functions under their supervision.
Answer Emergency and non-emergency calls for service.
Dispatch appropriate personnel to location or incident scene.
Respond to needs of officers and fire personnel involved in public safety related activities.
Maintain composure during incident period and prioritize tasks according to importance.
Relay information to other agencies and coordinate mutual response radio traffic.
Operate a variety of equipment such as: Computer Aided Dispatch (CAD) system, record management system (RMS), state linked terminal, vehicle mapping, multiple-line telephone and police radio.
Assess situations and make appropriate decisions consistent with established guidelines and training.
Maintain accurate department and public safety records and files.
Act as first line answering point for the department and respond to requests from the public.
Effectively use the English language including spelling, vocabulary, punctuation, and grammar.
Minimum Qualifications
High school diploma or equivalent, and,
One (1) years of experience requiring constant public contact, preferably with radio broadcasting equipment.
Current or be able to obtain certifications in Emergency medical Dispatcher (EMD), NCIC/NCJIS, and CPR from the State of Nevada.
Must possess and maintain a valid Nevada or “border state” driver’s license, as defined by NRS 483.
Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
Must be able to type 35 wpm.
How To Apply
Qualified applicants should complete one (1) City of Boulder City online job application, AND one (1) examination through the National Testing Network (NTN). Applicants must achieve a passing score on all components: Video Simulation: Call Taker (63%), Recording Pertinent Information Test (63%), Video Simulation: Dispatch (62%), Combined (64%), and 45 Accurate Net WPM with no more than 10 errors.
Example
Gross Words 55 Gross WPM
Minus Errors -10 Errors
Accurate Net WPM 35 Accurate WPM
Achieving a passing score or higher does not guarantee an invitation to the next step in the recruitment process.
Completed online job application and NTN examination must be received no later than the close date noted above.
SUPPLEMENTAL INFORMATION
Knowledge, Skills, And Abilities
Knowledge of the geographic layout of the City of Boulder; law enforcement record keeping procedures; law enforcement forms, terminology, departmental programs, policies and procedures.
Skill in using personal computers and database systems.
Ability to give oral and written directions; establish and maintain cooperative working relationships; read and prepare reports, correspondence and instructions; operate office equipment including computers, typewriters and copiers; listen to and understand radio transmissions and telephone conversations; clearly communicate verbally using a radio or telephone; work quickly, under pressure, exercising good judgment; deal calmly and professionally with people in crisis situations; prioritize multiple requests for assistance; effectively explain policies and procedures; accurately enter data and proofread materials; and follow written and verbal instructions.
Additional Information
Supervisory classification: No
Safety Sensitive: Yes
May be required to work an alternative or flexible work schedule, outside of normal business hours, which may include evenings, weekends, holidays, and/or extended hours.
Physical Requirements/Work Environment
General Physical Requirements Light work: Exerting up to 25 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Must be able to lift a minimum of 15 pounds unassisted. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.
Mental ActivitiesUpholding ethical standards and practices. Making decisions that align with City’s values and ethics. Maintaining focus on tasks over extended periods. Avoiding distractions in a busy environment. Understanding written documents and instructions. Interpreting and applying information from various sources. Using specific software or equipment. Understanding technical information relevant to the job.
Physical Activities None: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Visual Acuity The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
Working Conditions The worker is subject to a noisy, active work environment and working under pressure in crisis situations with members of the public.The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. The worker is prone to continuous sitting at workstation for periods of two to three hours.
The City of Boulder City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals. The City of Boulder City encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.
Medical Insurance – Provided through Teamsters Trust and the City pays 100% of the employee’s premium.
Dental Insurance – Provided through Teamsters Trust and the City pays 100% of the employee’s premium.
Vision Insurance - Provided through Teamsters Trust and the City pays 100% of the employee’s premium.
Rx Insurance - Provided through Teamsters Trust and the City pays 100% of the employee’s premium.
Life Insurance – $25,000 provided through Standard Insurance Company. The City pays 100% of the premium.
Retirement – 36.75% of your salary provided through the Nevada Public Employees’ Retirement System (PERS). The City of Boulder City provides an Employer Pay Contribution Plan (EPC). Under this pre-tax plan, the employer pays the PERS contribution on your behalf. Future PERS increases are split between the City and the employee through a salary reduction in lieu of a pay raise.
Holidays – Twelve and a half (12.5) holidays, and one (1) floating holiday per calendar year.
Deferred Compensation Plan – The City offers a 457 Plan, a government deferred compensation plan similar to a 401(k) plan.
Annual Leave – Hours Accrued Each Year
Date of Hire to one year of eligible employment: 80 Hours
One year of eligible employment to ten consecutive years of eligible employment: 120 hours
Ten consecutive years of eligible employment to fifteen years of eligible employment: 160 hours
More than fifteen consecutive years of eligible employment: 200 hours
Sick Leave – Accrual is at the current rate of 10 (ten) hours per month.
Social Security – Not deducted from your income, as you will belong to the regular Public Employees Retirement System (PERS) with the State of Nevada. Your portion of the Medicare tax will be deducted from your pay, along with federal withholding.
This position provides a full array of public safety communications services for Police, Fire, and EMS on a 24-hour, 7-day basis. The Police Communications Dispatcher receives and transmits routine and 9-1-1 emergency telephone and radio calls, dispatches required personnel and/or equipment; performs responsible clerical work of moderate complexity; operates various dispatch center equipment including computers, teletypes, general office equipment.
Essential Functions
This description is intended to indicate the essential functions and levels of work difficulty of the position and is not intended to describe in detail all of the position's specific duties and responsibilities nor exclude other duties of similar level or difficulty.? Additionally, it is not intended to limit management's rights to assign, direct, and control the work of employees beyond the essential functions under their supervision.
Answer Emergency and non-emergency calls for service.
Dispatch appropriate personnel to location or incident scene.
Respond to needs of officers and fire personnel involved in public safety related activities.
Maintain composure during incident period and prioritize tasks according to importance.
Relay information to other agencies and coordinate mutual response radio traffic.
Operate a variety of equipment such as: Computer Aided Dispatch (CAD) system, record management system (RMS), state linked terminal, vehicle mapping, multiple-line telephone and police radio.
Assess situations and make appropriate decisions consistent with established guidelines and training.
Maintain accurate department and public safety records and files.
Act as first line answering point for the department and respond to requests from the public.
Effectively use the English language including spelling, vocabulary, punctuation, and grammar.
Minimum Qualifications
High school diploma or equivalent, and,
One (1) years of experience requiring constant public contact, preferably with radio broadcasting equipment.
Current or be able to obtain certifications in Emergency medical Dispatcher (EMD), NCIC/NCJIS, and CPR from the State of Nevada.
Must possess and maintain a valid Nevada or “border state” driver’s license, as defined by NRS 483.
Must pass a nationwide fingerprint-based record check, and a wants/warrants check.
Must be able to type 35 wpm.
How To Apply
Qualified applicants should complete one (1) City of Boulder City online job application, AND one (1) examination through the National Testing Network (NTN). Applicants must achieve a passing score on all components: Video Simulation: Call Taker (63%), Recording Pertinent Information Test (63%), Video Simulation: Dispatch (62%), Combined (64%), and 45 Accurate Net WPM with no more than 10 errors.
Example
Gross Words 55 Gross WPM
Minus Errors -10 Errors
Accurate Net WPM 35 Accurate WPM
Achieving a passing score or higher does not guarantee an invitation to the next step in the recruitment process.
Completed online job application and NTN examination must be received no later than the close date noted above.
SUPPLEMENTAL INFORMATION
Knowledge, Skills, And Abilities
Knowledge of the geographic layout of the City of Boulder; law enforcement record keeping procedures; law enforcement forms, terminology, departmental programs, policies and procedures.
Skill in using personal computers and database systems.
Ability to give oral and written directions; establish and maintain cooperative working relationships; read and prepare reports, correspondence and instructions; operate office equipment including computers, typewriters and copiers; listen to and understand radio transmissions and telephone conversations; clearly communicate verbally using a radio or telephone; work quickly, under pressure, exercising good judgment; deal calmly and professionally with people in crisis situations; prioritize multiple requests for assistance; effectively explain policies and procedures; accurately enter data and proofread materials; and follow written and verbal instructions.
Additional Information
Supervisory classification: No
Safety Sensitive: Yes
May be required to work an alternative or flexible work schedule, outside of normal business hours, which may include evenings, weekends, holidays, and/or extended hours.
Physical Requirements/Work Environment
General Physical Requirements Light work: Exerting up to 25 pounds of force occasionally and/or a negligible amount of force constantly to move objects. Must be able to lift a minimum of 15 pounds unassisted. If the use of arm and/or leg controls requires exertion of force greater than that for Sedentary Work and the worker sits most of the time, the job is rated for light work.
Mental ActivitiesUpholding ethical standards and practices. Making decisions that align with City’s values and ethics. Maintaining focus on tasks over extended periods. Avoiding distractions in a busy environment. Understanding written documents and instructions. Interpreting and applying information from various sources. Using specific software or equipment. Understanding technical information relevant to the job.
Physical Activities None: The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).
Visual Acuity The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.
Working Conditions The worker is subject to a noisy, active work environment and working under pressure in crisis situations with members of the public.The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes. The worker is prone to continuous sitting at workstation for periods of two to three hours.
The City of Boulder City is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodation to qualified individuals. The City of Boulder City encourages both incumbents and individuals who have been offered employment to discuss potential accommodations with the employer.
Medical Insurance – Provided through Teamsters Trust and the City pays 100% of the employee’s premium.
Dental Insurance – Provided through Teamsters Trust and the City pays 100% of the employee’s premium.
Vision Insurance - Provided through Teamsters Trust and the City pays 100% of the employee’s premium.
Rx Insurance - Provided through Teamsters Trust and the City pays 100% of the employee’s premium.
Life Insurance – $25,000 provided through Standard Insurance Company. The City pays 100% of the premium.
Retirement – 36.75% of your salary provided through the Nevada Public Employees’ Retirement System (PERS). The City of Boulder City provides an Employer Pay Contribution Plan (EPC). Under this pre-tax plan, the employer pays the PERS contribution on your behalf. Future PERS increases are split between the City and the employee through a salary reduction in lieu of a pay raise.
Holidays – Twelve and a half (12.5) holidays, and one (1) floating holiday per calendar year.
Deferred Compensation Plan – The City offers a 457 Plan, a government deferred compensation plan similar to a 401(k) plan.
Annual Leave – Hours Accrued Each Year
Date of Hire to one year of eligible employment: 80 Hours
One year of eligible employment to ten consecutive years of eligible employment: 120 hours
Ten consecutive years of eligible employment to fifteen years of eligible employment: 160 hours
More than fifteen consecutive years of eligible employment: 200 hours
Sick Leave – Accrual is at the current rate of 10 (ten) hours per month.
Social Security – Not deducted from your income, as you will belong to the regular Public Employees Retirement System (PERS) with the State of Nevada. Your portion of the Medicare tax will be deducted from your pay, along with federal withholding.
Salary : $25,000