Information Technology Services Specialist (Sheriff's Office)

General Summary

Coordinates, manages, and oversees the activities and operations of the Office's information systems to include Computer Aided Dispatching (CAD), Jail Management Systems (JMS), Records Management Systems (RMS), and Mobile Data Computers (MDC). Investigates and resolves users' computer software and hardware problems. Provides technical support, system maintenance, and network assistance. Performs data and quality control maintenance. Trains and directs users on the system. Coordinates services and activities with other departments, divisions, and outside agencies. Is responsible for network management. Is available for after-hours emergency calls.

Essential Duties and Responsibilites

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Oversee and manages the department's information systems. Configures and maintains the operating systems, hardware, and software.
• Provides first level support to department's system users. Configure user access and profiles. Troubleshoots user problems. Coordinates user training on system.
• Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and legal and regulatory compliance.
• Performs regular and preventive maintenance on department PCs. Evaluates, repairs, and troubleshoots hardware and software problems.
• Coordinates with other divisions on matters concerning equipment needs, user training, and computer maintenance.
• Manages computer operation scheduling, backup, storage and retrieval functions.
• Sets up and maintains department's PC's and peripherals. Upgrades hardware and software.
• Develop and recommend plans for system development and operations, hardware, and software purchases.
• Identifies opportunities for improving information systems, methods, and procedures. Recommends and develops improvements to existing computer systems, applications, and hardware.
• Acts as a liaison for system users with vendors of various software and hardware products.
• Ensure compliance with Criminal Justice information Services (CJIS) Security Policy.
• Support Security camera systems.
• Performs related work as required.
  
  

Minimum Qualifications

Required Education and Experience

• Associate’sdegree from an accredited college or university in Computer Science or a related field
• Three (3) to five (5) years of experience
• Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
  
  

Required Licenses or Certifications

• Class C driver's license
• Microsoft Technology Associate Certification
  
  

Competencies for Successful Performance of Job Duties

Knowledge Of

• English grammar, spelling, and punctuation
• Modern office procedures, methods, and computer equipment
• Principles and practices of budget preparation and administration
• Advanced principles and techniques of complex computer operations, platforms, and networks
• Pertinent Federal, State, and local laws, codes, and regulations
• Appropriate computer equipment and available software packages
• System software, hardware and network installation and maintenance
• Microsoft 365 and cloud storage
• CJIS Security Policy
  
  

Skill In

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships
• Performing a variety of duties, often changing from one task to another of a different nature
• Performing basic mathematical functions such as addition, subtraction, multiplication, division, percentages, and ratios
• Communication, both oral and written
• Troubleshooting
  
  

Ability To

• Meet schedules and deadlines of the work
• Work independently with minimal supervision
• Understand and carry out oral and written directions
• Work in detention or secure law enforcement environments
• Maintain confidentiality of sensitive law enforcement information
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Convey technical information to users.
• Perform physical maintenance on PCs and upgrade PCs
• Develop, implement, and administer goals, objectives, and procedures for providing effective and efficient information technology services
• Develop clear and concise documentation and procedures
• Interpret and apply Federal, State, and local policies, procedures, laws and regulations
  
  

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• The position involves light physical demands, such as exerting up to 20 lbs. of force occasionally, and/or up to 10 lbs. of force frequently, and/or a negligible amount of force constantly to move objects.
  
  

Campbell County is an Equal Opportunity Employer

We offer a complete benefits package to eligible part-time and full-time employees working 20 hours/week. Benefits include health care, dental, vision, retirement, deferred compensation plan, flexible spending accounts and health savings accounts, life insurance, supplemental insurance, long-term disability, holidays, vacation, and sick leave. Part-time employees who work at least 20-39 hours/week, receive benefits on a pro-rated basis. To learn more details, visit our benefits page.