Program Specialist, The Rink

Description/Duties And Responsibilities

Under the direction of the Recreation Supervisor, this position is responsible for providing operational and administrative support for the newest multi-use City recreation facility, The Rink Sports Pavilion, assisting with facility operations, staff coordination, program implementation, and customer service. This position will be required to work various hours, including late nights, weekends, and holidays as needed. This position also requires the ability to roller skate and a successful skating assessment prior to receiving an official job offer. The skating assessment will evaluate six fundamental skating skills: speed control, kneeling, stopping, crossovers, turns, and backward skating.

The Rink Sports Pavilion (The Rink) - The Rink is a state-of-the-art, 25,701-square-foot facility featuring a hardwood skating floor with overlay lines for a full-size basketball court, three pickleball courts, and a volleyball court, allowing for flexible, multi-purpose use. The facility also has ample spectator seating and a full-service kitchen. Residents can enjoy a wide variety of activities, including drop-in skate and pickleball sessions, contract classes, themed skate nights, and special events, such as birthday parties and private rentals.

Duties And Responsibilities

• Assists with coordination, direction, implementation, and oversight of the day-to-day operations of The Rink, including managing equipment, maintaining daily procedures, overseeing floor maintenance and programming operations, facility set up and tear down, as well as on-site coordination of themed events and private party reservations
• Assists with skate rental inventory, including maintaining proper stock of skates, protective gear, and other equipment; assists with tracking equipment inventory
• Supports daily maintenance procedures to ensure clean, safe conditions and proper care of the facility
• Acts as a Skate Guard to maintain safety on the skating rink floor, including but not limited to, monitoring skaters for safe practices and enforcing rink rules; responding to accidents, injuries, or emergencies and providing basic first aid; and conducting regular safety checks and reporting hazards or maintenance needs
• Assists with supervision and leadership of part-time, temporary, and seasonal staff; tracks staff schedules and part-time hours; trains staff on program policies and processes; oversees performance and provides effective feedback
• Assists with regular team meetings to share updates, address concerns, and maintain staff engagement
• Establishes and maintains positive working relationships and fosters an environment that supports staff development
• Provides excellent customer service to program participants and the general public, including responding to inquiries and fulfilling customer needs over the phone, through e-mail, and on-site
• Assists with creating physical and digital promotional materials to increase program awareness and facility attendance
• Utilizes point-of-sale and registration software
• Updates and maintains The Rink’s website with current program information, schedules, and announcements
• Assists in collecting and tracking program and event participation, as well as facility usage, to identify trends and support planning for future programs
• Assists with the development of programmatic forms, manuals, and documents
• Maintains various logs, forms, and reports for skates and facility maintenance
• Tracks and issues staff uniforms
• Assists with tracking contracts, work order requests, and purchase orders
• Assists with ordering supplies and monitoring expenditures; processes invoices, tracks payments, and ensures financial records are accurate and up to date
• Must successfully pass the City’s skating ability assessment prior to accepting an official job offer; continued qualification for this position requires successful completion of the assessment on an annual basis
• Performs other duties as assigned
  
  

Education and Experience

• High School Diploma or GED equivalent
• Associate’s or Bachelor’s degree in Recreation or related field is highly desirable
• One year of experience coordinating, overseeing, and supporting recreation service programs
• Supervisory and leadership experience is highly desirable
• Knowledge of roller rink industry and roller-skating culture or related field is highly desirable
• A valid Class C driver's license or the ability to utilize an alternative method of transportation to carry out job-related functions
• Possession of, or ability to obtain, within two months of hire, the following American Red Cross certification: CPR/AED/First Aid
• Any combination of education and experience that has provided the knowledge, skills, and abilities necessary will be considered
  
  

Knowledge and Abilities

• Strong customer service skills and the ability to communicate in a tactful and positive manner with diverse groups of people
• Strong organizational skills and the ability to effectively prioritize daily workload, coordinate multiple projects simultaneously, be flexible with changing priorities, and meet time-sensitive deadlines in a fast-paced, dynamic environment
• Ability to communicate effectively, tactfully, and positively, both verbally and in writing
• Ability to supervise, train, and mentor part-time, temporary, seasonal employees
• Strong data-management skills with attention to detail and the ability to track and monitor program data, supplies, and inventory levels accurately and consistently
• Strong problem-solving skills with the ability to quickly and effectively resolve problems relating to customer service and/or recreation programs
• Experience with website management and computer programs, such as Microsoft Outlook, Word, Excel, Canva, and registration software
• Strong interpersonal skills and the ability to build and maintain positive relationships with City employees, the public, and outside organizations
• Ability to perform simple mathematical calculations quickly and accurately
• Ability to work autonomously and within a collaborative team
• Strong work ethic and a high level of integrity and professionalism
• Ability to work flexible hours, including late nights, weekends, and holidays
• Ability to lift and drag both office and sports supply equipment weighing 25 pounds or more is also required.
  
  

Additional Information

An online completed City application form is required to apply for this position. All employment information must be provided on the application. Providing a resume is not a substitute for completing this section of the application. Applications left incomplete, or with a reference to attachments may be rejected. The selection process will include one or more of the following: written exam, technical knowledge assessment, skating ability assessment, writing skill assessment, and/or oral interviews that may be conducted in person and/or via video conferencing. If you require special accommodations to participate in the application/selection process, please notify Human Resources for assistance.

All offers of regular employment with the City of Santa Clarita are made contingent upon receipt of proof of legal right to work in the United States, successful completion of a post-offer pre-employment physical, which may include a drug screen and Department of Justice fingerprinting. Criminal offender information will be reviewed on an ongoing basis. The City uses the E-Verify program to electronically confirm work authorization of newly hired employees. All new employees are required to participate in the DMV Employer Pull-Notice Program. This program authorizes the City to receive a driver record report upon enrollment and during employment. Only degrees recognized by the U.S. Department of Education and accredited by the Council for Higher Education Accreditation will be accepted.

In compliance with the California law, positions working with children are required to be mandated child abuse reporters. A mandated reporter is an individual who is obligated by law to report suspected cases of child abuse and neglect.

As a City of Santa Clarita public employee, you may be called upon to work as a Disaster Service Worker (DSW) in the event of an emergency. Before entering upon the duties of employment, all public employees take and subscribe to an oath or affirmation set forth in the California Constitution, declaring them to be Disaster Service Workers in time of need.

Compensation includes enrollment in California Public Employees’ Retirement System as a replacement for Social Security plus a competitive benefits package. All appointments are made at step 1 of the salary range unless otherwise authorized by the City Manager.

For more information and to apply online, please visit www.santaclarita.gov.

The City of Santa Clarita is an Equal Opportunity Employer

The City of Santa Clarita offers CalPERS Retirement contributions as a replacement for Social Security plus a competitive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance.

01

Do you have a High School Diploma or GED equivalent? (Proof will be required prior to job offer.)

02

Do you have at least one year of experience coordinating, overseeing, and supporting recreation service programs? If so, please explain.

03

Are you confident and skilled in the use of roller skates? If so, describe your experience and skill level.

04

Why are you interested in working at The Rink Sports Pavilion?

• Required Question