What are the responsibilities and job description for the Senior Key Customer Representative position at City of Santa Clara?
The Department
Silicon Valley Power (SVP) has proudly served the innovative community of Santa Clara since its inception on July 23, 1896. Over 125 years later, we remain dedicated to providing reliable electricity to our residents and the thriving high-tech sector.
As a city-owned, not-for-profit electric utility, SVP offers exceptional customer service and competitive rates. We uphold our commitment to sustainability by sourcing over 40% of our electricity from carbon-free renewable resources, including wind, solar, geothermal, and hydroelectric energy, while also capturing local methane gas for electricity production.
At SVP, we are more than just a utility; we are dedicated partners in creating a sustainable future for Santa Clara. We empower our community with energy-efficient solutions while delivering safe, reliable, and affordable services. Join us as we continue to drive innovation and champion sustainability for future generations.
The Position
This is a lead role for the City’s Key Customers and the key customer engagement team. This role is pivotal in maintaining and enhancing our business relationships with key customers, ensuring their needs are met with exceptional service and support.
In this role, you will build and maintain strong relationships with senior leaders of major customer accounts while providing administrative and technical support. This position will require strong problem-solving and customer service skills to find and implement solutions. You will work with other departments to improve customer experiences and support, and you will create and share reports and presentations with senior management, highlighting important customer insights. This position will lead direction for assigned professional, technical, and clerical staff and perform work on the more difficult customer accounts as assigned.
Additional Information
Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered.
Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline of January 9, 2026 at 4:00 PM.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Effective December 21, 2025, the salary range for this position will be 135,246.00 – 172,696.44. This position may be filled at or near the minimum of the salary range.
Education And Experience
Minimum Education Requirements:
Graduation from an accredited college or university with a bachelor's degree in engineering, economics, business administration, marketing or a closely related field.
Minimum Experience Requirements
Four (4) years of progressively responsible experience in a utility or business organization where work responsibilities have involved project management, public affairs, and/or marketing.
Acceptable Substitution
Possession of an appropriate, valid California driver's license is required.
Desirable Qualifications
Experience supervising assigned professional and other staff is desirable.
Other Requirements
May be required to work unusual hours in emergency situations. Must be able to perform all the essential functions of the job.
Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.
Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.
Silicon Valley Power (SVP) has proudly served the innovative community of Santa Clara since its inception on July 23, 1896. Over 125 years later, we remain dedicated to providing reliable electricity to our residents and the thriving high-tech sector.
As a city-owned, not-for-profit electric utility, SVP offers exceptional customer service and competitive rates. We uphold our commitment to sustainability by sourcing over 40% of our electricity from carbon-free renewable resources, including wind, solar, geothermal, and hydroelectric energy, while also capturing local methane gas for electricity production.
At SVP, we are more than just a utility; we are dedicated partners in creating a sustainable future for Santa Clara. We empower our community with energy-efficient solutions while delivering safe, reliable, and affordable services. Join us as we continue to drive innovation and champion sustainability for future generations.
The Position
This is a lead role for the City’s Key Customers and the key customer engagement team. This role is pivotal in maintaining and enhancing our business relationships with key customers, ensuring their needs are met with exceptional service and support.
In this role, you will build and maintain strong relationships with senior leaders of major customer accounts while providing administrative and technical support. This position will require strong problem-solving and customer service skills to find and implement solutions. You will work with other departments to improve customer experiences and support, and you will create and share reports and presentations with senior management, highlighting important customer insights. This position will lead direction for assigned professional, technical, and clerical staff and perform work on the more difficult customer accounts as assigned.
Additional Information
Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Cover Letter and 2) Resume. Incomplete applications will not be considered.
Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline of January 9, 2026 at 4:00 PM.
THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED ABOVE. IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT.MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS. ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW.
Effective December 21, 2025, the salary range for this position will be 135,246.00 – 172,696.44. This position may be filled at or near the minimum of the salary range.
Education And Experience
Minimum Education Requirements:
Graduation from an accredited college or university with a bachelor's degree in engineering, economics, business administration, marketing or a closely related field.
Minimum Experience Requirements
Four (4) years of progressively responsible experience in a utility or business organization where work responsibilities have involved project management, public affairs, and/or marketing.
Acceptable Substitution
- Ten (10) years of progressively responsible experience may be accepted in-lieu of a bachelor’s degree.
- A Master's Degree in Business Administration, Marketing, or other related field may be substituted for one year of the required experience.
Possession of an appropriate, valid California driver's license is required.
Desirable Qualifications
Experience supervising assigned professional and other staff is desirable.
Other Requirements
May be required to work unusual hours in emergency situations. Must be able to perform all the essential functions of the job.
Follow this link to view the entire Class Specification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.
Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.
PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score.
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.
Salary : $135,246 - $172,696