Permit Coordination Specialist

Permit Coordination Specialist

City of Sandy Springs, Georgia

About the role

The City of Sandy Springs is seeking a detail-oriented and customer-focused Permit Coordination Specialist (PCS) to serve as a critical member of the City’s permitting and development operations. This highly visible role plays a vital part in shaping the customer experience and ensuring the efficient movement of development projects from application through completion.

The Permit Coordination Specialist is often the first point of contact for permit applicants and frequently the final point of contact at project closeout. In this role, the PCS acts as a dedicated customer advocate—providing guidance, coordination, and support throughout the permitting and construction process while upholding the City’s commitment to service excellence.

Key Responsibilities

• Serve as a front-facing customer service representative, assisting applicants in person, by phone, and via email during regular business hours (7:30 a.m. – 4:00 p.m.).

• Guide customers through the permitting process, ensuring a clear understanding of requirements, timelines, and next steps.

• Review permit applications and supporting documents to determine completeness and readiness for plan review.

• Route and assign construction and site development plans through City systems, including EnerGov/Build Sandy Springs and Bluebeam Studio.

• Coordinate plan reviews across multiple City departments and divisions, acting as a liaison between applicants and technical reviewers.

• Monitor permit workflows to ensure applications move through each review stage in a timely manner.

• Coordinate and communicate plan review timelines with internal stakeholders and customers.

• Process approved plans and issue Certificates of Occupancy (CO), Temporary Certificates of Occupancy (TCO), and Certificates of Completion (CC).

• Maintain accurate records and documentation and perform additional related duties as assigned.

Minimum Qualifications

• Associate degree required. In lieu of a degree, five (5) to seven (7) years of experience in permitting, drafting, or construction may be considered.

• Experience in at least one of the following roles is required: Permit Technician, Permit Review Coordinator, Architectural Specifier, Contractor, Drafter, Plan Reviewer, or Construction Administrator.

• Demonstrated ability to read and interpret construction documents, including building plans, plats, and site development plans.

Preferred Qualifications

• Bachelor’s degree strongly preferred. Degrees in Architecture, Engineering, Construction Management, Communications, Business Administration, Public Administration, or closely related fields may receive special consideration.

• ICC Permit Technician Certification.

• ICC Building Plans Examiner Certification.

• Experience in architectural or engineering design and drafting.

Knowledge, Skills, and Abilities

• Strong customer service orientation with a commitment to professionalism and service excellence.

• Working knowledge of the permitting and plan review process.

• Ability to follow detailed procedures and manage multiple tasks simultaneously.

• Proficiency in reading and interpreting technical construction documents.

• Strong verbal and written communication skills.

• Ability to build and maintain effective working relationships with internal and external stakeholders.

• Experience using permitting software systems and standard office applications.

• Ability to work independently, exercise sound judgment, and maintain attention to detail.

Work Environment and Physical Requirements

This position requires the ability to perform light to medium work, including lifting up to 20 pounds, standing, walking, bending, and extended periods of computer use. Work may include exposure to adverse environmental conditions, including cold outdoor environments, as part of essential job functions.

The City of Sandy Springs is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the City will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.