Senior Development Officer (Data Operations and Project Support) - Housing Department

The City of San José Housing Department is a leader in the development of affordable housing. Its mission is to strengthen and revitalize the community through housing and neighborhood investment. With a Fiscal Year 2024-25 operating budget of approximately $247 million and 112 employees, the Department administers multiple local, state, and federal funds. We are committed to fostering a diverse, inclusive work environment prioritizing social & racial equity and inclusion.

In Fiscal Year 2024–25, the Housing Department underwent a significant reorganization to better align with the City’s strategy of strengthening the housing continuum and addressing the needs of unhoused and unsheltered residents. As part of this effort, the Department has placed greater emphasis on using data and technology to support housing programs, guide decision-making, and expand cross-departmental collaboration.

About the Data Operations and Project Support Team

The Housing Department’s former Data Support Division has transitioned into the Data Operations and Project Support Team, reflecting an expanded scope and growing role within the City. The team provides technical, analytical, and project management support across a wide range of housing and homelessness initiatives. This includes data integration with County partners, coordination for CalAIM, and administration of Salesforce systems such as Encampment Response Coordination System, the Rent Registry, and the Rent Stabilization Program. The team also develops and maintains the data feeds that inform the City Manager’s Office Focus Area Scorecards, which track progress on reducing unsheltered homelessness.

Future Direction of the Team

The Data Operations & Project Support Team is actively building capacity to meet the City’s increasing demand for high-quality data and systems support. Looking forward, the team will expand its role in integrating systems, strengthening data quality, and developing analytics and forecasting, and geographic information system (GIS) tools (including Esri-based applications) that inform both policy and operational decision-making and better support staff delivering services in the field. The team is also exploring opportunities to leverage artificial intelligence (AI) to enhance efficiency and expand analytical capabilities.

Team members thrive in a dynamic environment that values flexibility, agility, and collaboration. By joining this team, new staff will contribute to an evolving mission that is shaping how data is used across the Housing Department and City to improve services, support residents, and drive citywide impact.

The Housing Department is currently seeking to fill one (1) full-time limit dated Senior Development Officer vacancy on the Data Operations & Project Support Team. This is a limit-dated position that is anticipated to be funded through June 30, 2026, subject to further extension as appropriate. However, should this position be discontinued through the budget process, the City may seek to place you in other internal job opportunities based on your previous work experience.

Salary range for this classification is $140,846.16 - $171,509.52. This salary range includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.

The Senior Development Officer (SDO) will serve as the Department’s lead for managing and advancing the County’s Homeless Management Information System (HMIS) and related reporting infrastructure. This position sits within the Data Operations & Project Support Team and works closely with the Division Manager and the Lead Information Systems Analyst to ensure that HMIS data, tools, and workflows effectively support Housing’s programs and the City Manager’s Office Focus Area Scorecards. The SDO will supervise one (1) Development Officer and two (2) Analyst II positions, providing day-to-day direction, coaching, and quality assurance for HMIS reporting, data management, and business intelligence products.

The SDO will lead efforts to strengthen HMIS data quality, design and maintain reporting pipelines, and ensure that HMIS reporting aligns with other City and partner systems. The role requires a balance of technical and programmatic skills: understanding homelessness and housing programs; translating business needs into reporting and system requirements; and turning complex data into clear, actionable insights for executive leadership, program staff, and external partners.

Representative duties include:

• Serve as the Department’s lead for HMIS management and reporting, including internal Housing reports and City Manager’s Office Focus Area Scorecard measures related to homelessness and unsheltered homelessness.
• Supervise and mentor the HMIS Development Officer and Analyst staff, including work planning, priority setting, performance feedback, and professional development.
• Design, implement, and maintain HMIS reporting frameworks, dashboards, and data extracts that support program operations, funder requirements, and Citywide performance management.
• Lead efforts to improve HMIS data quality, including development of validation rules, data-cleaning protocols, documentation, and staff training materials.
• Serve as the Housing Department’s primary HMIS Technical Administrator (TA)/Agency Lead, in alignment with County HMIS guidelines, acting as liaison with the County/Bitfocus HMIS team and CoC staff; coordinating Agency Lead communications and meetings; overseeing user account requests and deactivations; and supporting agency-level privacy, security, and data-quality responsibilities.
• Coordinate closely with the Lead Information Systems Analyst to align data structures, workflows, and reporting logic across Housing’s technology platforms, supporting efficient and accurate data flows between systems.
• Collaborate with other City departments and external partners on systems-integration and data-sharing efforts that enhance analysis, operational coordination, and performance monitoring.
• Collaborate with program managers, external agencies, and County partners to understand reporting requirements, translate them into system and data solutions, and ensure timely and accurate deliverables.
• Develop and maintain business intelligence products (e.g., Tableau or Microsoft Power BI dashboards) that communicate key trends and operational insights to executives, Council, community stakeholders, and frontline staff.
• Document business processes, data definitions, and reporting logic to support consistency, transparency, and onboarding of new staff.
• Identify opportunities to streamline workflows, automate recurring reports, and standardize metrics across Housing programs and Citywide homelessness initiatives.
• Contribute to cross-departmental data projects and workgroups, representing the Housing Department’s HMIS and reporting needs and ensuring alignment with broader City data governance and analytics efforts.

Desirable Qualifications include:

• Experience leading or administering a Homeless Management Information System (HMIS) or similar case-management / data system, including responsibility for data quality, privacy, and compliance with HUD and local Continuum of Care standards.
• Ability and willingness to meet County HMIS requirements to serve as the Department’s HMIS Technical Administrator (TA)/Agency Lead and agency-level privacy/security officer (for example, completing required HMIS and TA/Agency Lead trainings, participating in Agency Lead meetings, and following County HMIS/CoC privacy and security policies). 
• Demonstrated ability to design and produce clear, concise executive-level reports and dashboards for City leadership (City Manager’s Office, Assistant City Manager, Housing Director), as well as tactical / operational reports that support day-to-day decision-making by program managers and staff.
• Experience translating program and policy questions into data and reporting requirements, and communicating complex findings to non-technical audiences in writing, in meetings, and through data visualizations.
• Experience supervising or providing lead direction to analysts, project staff, or consultants working on data, reporting, or systems projects.
• Familiarity with homelessness, affordable housing, or related human services programs, including knowledge of performance measurement and funder reporting requirements.
• Experience working on cross-departmental or cross-agency initiatives involving shared data, system integrations, or coordinated reporting between City departments, County partners, and community-based organizations.
• Strong project management skills, including the ability to manage multiple deadlines, coordinate with diverse stakeholders, and deliver high-quality work products in a fast-paced environment.

Education: Bachelor’s Degree from an accredited college or university in Planning, Housing, Geography, Economics, Business Administration, Public Administration, Political Science, Sociology or related field.

Experience: Five (5) years of increasingly responsible professional level, directly related work experience, including two (2) years of supervisory or development project lead experience.

Acceptable Substitution: Additional related experience may be substituted for the education requirement on a year-for-year basis.

Form 700 Requirement: This position requires a disclosure of outside investments, real property interest, income, and business positions. You must complete and file an “Assuming Office Form 700” with the City Clerk’s Office within the first 30 days of employment with the office.

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history. 

• Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
  • Knowledge of homelessness response, housing, or related human services programs and funding requirements.
  • Knowledge of data management and reporting practices, including data quality, privacy, and confidentiality standards when working with client-level information.
  • Knowledge of performance measurement, program evaluation, and the use of data to inform policy and operational decisions.
• Analytical Thinking – Approaching a problem or situation by using a logical, systematic, sequential approach.
  • Ability to interpret quantitative and qualitative data, identify trends, and develop data-informed recommendations.
• Collaboration – Develops networks and builds alliances; engages in cross-functional activities.
  • Work effectively with internal staff, other departments, County partners, and community-based organizations.
• Communication Skills – Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
  • Ability to translate complex data and technical concepts into clear messages for diverse audiences, including executive leadership.
• Computer Skills – Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel. 
  • Comfortable learning and using databases, web-based applications, and reporting/dashboard tools.
• Fiscal Management – Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
• Initiative – Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
• Project Management– Ensures support for projects and implements agency goals and strategic objectives.
  • Plans, organizes, and monitors multiple tasks and deadlines.
• Supervision – Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
• Technology Use/Management – Uses efficient and cost-effective approaches to integrate technology into the workplace and improve program effectiveness.
  • Plan, implement, and manage technology solutions; effectively applies information systems (e.g., case-management, database, and reporting tools) to improve program coordination and performance.
  • Partners with technical staff and vendors on system enhancements and integrations; and promotes user adoption while ensuring appropriate safeguards for data privacy and security.
  • Data and Information Management – Develops and maintains structures, standards, and processes that support accurate, consistent, and timely data; monitors data quality, documentation, and reporting practices to ensure information is reliable for decision-making and compliance.

Selection Process

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews. A technical test may be administered to evaluate the skills required for the position. 

You must answer all questions to be considered, or your application may be deemed incomplete and withheld from further consideration. Please also ensure to attach your resume while submitting your application.

If you have questions about the duties of these positions or the selection or hiring processes, please contact Angela Tea at Angela.Tea@sanjoseca.gov.

Salary : $140,846 - $171,510