What are the responsibilities and job description for the Program Manager (Overstrength) – Office of Retirement Services position at City of San Jose?
Salary range(s) for this classification is:
- Program Manager: $134,490.72 - $174,851.04 annually
This salary range(s) includes an approximate five percent (5%) ongoing non-pensionable compensation. Actual salary shall be determined by the final candidates’ qualifications and experience.
This is a temporary (Overstrength) position that is anticipated to be funded through June 30, 2026, subject to further extension as appropriate. If this position is not extended through the budget process, the City may seek to place you in other internal job opportunities based on your previous work experience.
The Pension Benefits Division is seeking an Overstrength Program Manager to oversee disability retirement and customer service operations for the City’s pension systems. This position plays a critical role in ensuring accurate, timely, and legally compliant administration of retirement, disability, and death benefits while advancing business-led technology solutions and service improvements. The Overstrength Program Manager reports to the Division Manager and supervises multiple teams responsible for high-volume, complex pension benefit programs serving both sworn and non-sworn members.
This position is working on a hybrid schedule, with 4 days in office, and 1 day remote. Selection of days are to be discussed upon being selected.
Key Responsibilities
- Supervise Disability Retirement, Retirement/Death Intake & Customer Service, and Business Systems functions (6.0 FTE).
- Manage Disability Retirement Programs for Police & Fire and FCERS.
- Present disability retirement cases to Pension Boards and Disability Committees.
- Manage contracts with disability retirement legal counsel and medical vendors.
- Oversee high-volume intake and customer service operations supporting thousands of member contacts annually.
- Lead business-driven technology initiatives and self-service improvements.
- Review and approve pension benefit setups, payroll adjustments, benefit calculations, and other complex pension transactions.
- Provide analytical and strategic support to division leadership to ensure compliance with the San José Municipal Code.
The ideal candidate will have extensive experience in pension or public-sector benefits administration, demonstrated team leadership, and a strong ability to manage complex, legally sensitive programs. Success in this role requires excellent judgment, analytical skill, communication ability, and a proactive approach to operational and technological improvement.
This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.
Education: A Bachelor’s Degree from an accredited college or university.
Experience: Five (5) years of directly-related experience, including two (2) years of supervisory experience.
Required Licensing: Possession of a valid State of California driver's license may be required for some assignments.
The ideal candidate will possess the following competencies, as demonstrated in past and current employment history.
- Job Expertise – Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.
- Computer Skills - Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.
- Decision Making - Identifies and understands issues, problems, and opportunities; uses effective approaches for choosing a course of action or developing appropriate solutions.
- Fiscal Management - Understands the relationship of the budget and resources to the strategic plan; complies with administrative controls over funds, contracts, and procurements.
- Initiative - Exhibits resourceful behaviors toward meeting job objectives; anticipates problems, is proactive, and avoids difficulties by planning ahead; displays willingness to assume extra responsibility and challenges; pursues continuing education opportunities that promotes job performance.
- Leadership - Leads by example; demonstrates high ethical standards; remains visible and approachable and interacts with others on a regular basis; promotes a cooperative work environment, allowing others to learn from mistakes; provides motivational supports and direction.
- Supervision- Sets effective long and short-term goals based on a good understanding of management practices; establishes realistic priorities within available resources; provides motivational support; empowers others; assigns decision-making and work functions to others in an appropriate manner to maximize organizational and individual effectiveness.
- Communication Skills -Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.
Selection Process:
The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews.
If you have questions about the duties of these positions, the selection or hiring processes, please contact Edmund Wong at Edmund.wong@sanjoseca.gov
Salary : $134,491 - $174,851