Senior Parking Lot Attendant (Eligible for up to $5,000 in bonuses)

THE POSITION

New hires in the Senior Parking Lot Attendant classification may be eligible for one-time recruitment and retention bonuses totaling up to $5,000 during the first year of employment.

Duties

This position serves as a front-line representative of the City of Sacramento's off-street parking garage operations. As a lead position for this operation, duties will rely on the following:

• Strong understanding of off-street parking procedures.
• Frequent movement between the City's five large parking garages.
• Providing parking support for over 3,300 special events that are held annually.
• Ensuring garage volumes are maintained.
• A willingness to be flexible with a fast-paced working environment.
  
  

This position is responsible for detailed administrative work and may be required to work during weekends, holidays, nights, and in inclement weather.

IDEAL CANDIDATE STATEMENT

The ideal candidate will have a strong understanding of off-street parking administrative tasks and operations including:

• Issuing parking payment notices.
• Managing and performing efficient revenue transactions.
• Responding to complaints and inquiries.
• Performing investigations into parking facilities.
• De-escalating confrontational situations.
• Providing training to other parking lot staff.
  
  

To lead and participate in the operation of one or more municipal parking facilities on an assigned shift.

DISTINGUISHING CHARACTERISTICS

Positions assigned to the class of Senior Parking Lot Attendant are expected to perform lead responsibilities for other Parking Lot Attendants, as well as to participate in parking lot operations on an assigned shift. Positions in this class are distinguished from those in the Parking Lot Attendant class by the broader range of responsibilities over shift operations and facility maintenance.

SUPERVISION RECEIVED AND EXERCISED

General supervision is provided by a Parking Lot Supervisor. Responsibilities include lead supervision over other parking lot operations and maintenance personnel.

Essential Duties And Responsibilities

TYPICAL DUTIES

• Lead and participate in the operation of one or more municipal parking facilities.
• Give claim checks and direct drivers to parking spaces.
• Count and make cash deposits.
• Instruct and direct the work of parking lot operations and maintenance personnel.
• Collect parking fees, compute time parked, and amounts of fees.
• Prepare daily revenue reports and post cash deposits and validations.
• Maintain records of vehicles parked and facility usage.
• Operate automatic revenue control equipment.
• Inspect parking facilities and report maintenance or repair needs.
• Count validation tickets; find and correct errors.
• Provide routine information to the public relating to parking procedures or location of streets, buildings, and points of public interest.
• Identify and report necessary supplies or items to be purchased.
• Assist less experienced personnel by demonstrating work procedures and methods.
• Report accidents or damage occurring on the parking lot.
• Request relief Parking Lot Attendants as needed.
• Relieve other Parking Lot Attendants as necessary.
• Act as section leader in supervisor's absence.
• Other related duties may also be performed; not all duties listed are necessarily performed by each individual holding this classification.
  
  

Qualifications

Knowledge of:

• Parking lot operation, regulations, and procedures.
• Fee collection and recording methods.
• Bank depositing procedures.
• Daily reconciliation and reporting of cashiering activities.
• Basic arithmetic and calculation techniques.
• Basic accounting procedures and practices.
  
  

Ability To

• Effectively work with the public and others involved in parking lot operations.
• Operate a cash register, computer, and adding machine and make necessary cash transactions with speed and accuracy.
• Make change and compute accurate parking fees.
• Keep accurate records of fees received.
• Record revenues and identify errors.
• Identify maintenance and repair needs of a parking facility.
• Train, instruct, and assist others in parking lot operations.
• Perform basic repair and maintenance functions at a parking facility as necessary.
  
  

Experience And Education

Any combination of education and experience that would likely provide the required knowledge and skills is qualifying. A typical way to obtain the knowledge and skills would be:

Experience

Eighteen (18) months of cashiering experience involving considerable public contact and record keeping duties.

Education

None

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credential's evaluation service. Evaluation of education records will be due at time of appointment.

Special Qualifications

Driver License:

Possession of a valid California Class C Driver License at the time of appointment. Loss of the Class C License is cause for discipline. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.

• Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;
• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
• If applicants do not list current and/or past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
• If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• If you’re requesting Veteran’s credit, a copy of your DD214 must be submitted online with your application or emailed to the Employment Office by the final filing deadline. Information regarding the use of Veteran’s credit can be found in the Civil Service Board rules under rule 4.9C.
• Applicants are responsible for attaching a copy of their DD214 to each position for which they apply.
• Training and Experience Exam: (Weighted 100%) – The questions located at the end of the application are the Training and Experience (T&E) Exam. Responses to the T&E questions will be rated and scored. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. The exam score will determine your ranking on the eligible list for this job. When completing the T&E questions, please note:
• Responses to the T&E questions must be submitted online; paper questionnaires will not be accepted.
• A resume will not substitute for the information required in the T&E questions.
• Eligibility: Candidates who pass the Training and Experience Test will be placed on the eligible list. The hiring department may contact candidates for interview at any time during the life of the one-year list. Candidate’s eligibility expires one year from the date of notification of a passing score for the Senior Parking Lot Attendant examination.
• Screening Committee: (Pass/Fail)– All candidates that pass the examination and are in one of the top three ranks will have their application forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
• Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
  

Questions

For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Applicant Support at (855) 524-5627.
• Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;
• Send an email to employment@cityofsacramento.org; or
• Call the Human Resources Department at (916) 808-5726
  
  

Bilingual Pay

Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act

The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer

The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts:https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf

01

APPLICATION: I understand my application must meet the minimum qualifications for consideration of employment with the City of Sacramento. The experience I list in the duties area of the "Work Experience" section of the employment application will be used to determine if I meet the minimum qualifications as stated on the job announcement. A resume, responses to the supplemental questions requiring a narrative response, employment history listed elsewhere in the application or attachments will not substitute for the information required in the "Work Experience" section of the employment application. Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week). Please refer to the City of Sacramento's Applicant Resources Page for Screening Instructions: https://www.cityofsacramento.gov/HR/employment

• Yes
  
  

02

PROOF OF EDUCATION: To qualify for this classification you may use any combination of education and/or experience as listed to provide required knowledge, skills, and abilities. I understand proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with my application and will be required at the time of appointment if I am using education to qualify for this position. Please refer to the City of Sacramento's Proof of Education Requirements (https://www.cityofsacramento.gov/HR/employment) for information on accepted documentation.

• Yes
  
  

03

EDUCATION CONFIRMATION: If I am using education to qualify for this position, I attest I possess or will possess the following level of education by time of appointment if I am selected for this position.

• No units from an accredited college or university
• Less than 30 semester or 45 quarter units from an accredited college or university
• 30 semester or 45 quarter units from an accredited college or university
• 60 semester or 90 quarter units from an accredited college or university
• Associates Degree
• 90 semester or 135 quarter units from an accredited college or university
• Bachelors Degree
• Masters Degree
• Doctorate
  
  

04

DRIVER'S LICENSE CONFIRMATION: I attest I possess or will possess a valid California Class C Driver's License by the time of appointment if I am selected for this position.

• Yes
• No
  
  

05

SUPPLEMENTAL QUESTIONNAIRE: The answers to the questions below will be reviewed by the hiring department along with the information provided in your employment application. Therefore, your answers must be consistent with your employment application information (especially in the "Education" and "Work Experience" sections), must be unambiguous, and must contain sufficient but concise detail and organization. A resume will not be accepted in lieu of completing this Supplemental Questionnaire. Lack of clarity, incomplete or inconsistent information, and/or disorganized presentation may negatively affect the hiring department's review of your Supplemental Questionnaire. I understand and agree to the above instructions.

• Yes
  
  

06

Describe your experience with parking revenue collections, specifically your role in collecting revenues, your understanding of proper cash-handling procedures, and types of shift reporting.

07

Describe your experience multitasking in municipal or private parking lots that handle a high volume of transactions during large events.

08

TRAINING AND EXPERIENCE EXAMINATION: The following questions are the Training and Experience (T&E) Examination. In addition to the City of Sacramento employment application, applicants must complete and submit online responses to the T&E questions. This exam will evaluate the relevance, level, and progression of a candidate's education, training and experience. Therefore, your responses to the T&E Exam questions should be thorough and complete because the exam score will determine your ranking on the eligible list for this job. In accordance with the City of Sacramento's Racial and Gender Equity Action Plan (RGEAP), this examination contains non-binary names and pronouns. For additional information regarding the City's RGEAP, please copy and paste the following link into a web browser: https://www.cityofsacramento.gov/content/dam/portal/hr/Divisions/ode/workforce-equity-documents/Full-RGEAP.pdf I understand and agree to the above instructions.

• Yes
  
  

09

Select the one option that best describes your experience interacting with the public and answering questions in a customer service environment.

• Thirty months or more
• At least twenty-four months, but less than thirty months
• At least eighteen months, but less than twenty-four months
• At least twelve months, but less than eighteen months
• Less than twelve months
  
  

10

Select all the boxes that best describe strategies you have used to train or support a colleague and/or a new employee learning a new work process.

• Make a training scenario similar to the duties of the job
• Provide a variety of examples
• : Identify the important features of each task
• Design the training so that the staff can see how it applies to their work
• Design the training so you can evaluate if the employee understands how the task is to be performed
• Provide opportunities for staff to apply what they’ve learned with supervision
• Provide an environment so that staff will feel comfortable asking questions
• Highlight the safety aspects of training
• Provide standard operating procedures and verify they are up to date
• Provide ample space and time for staff to complete trainings
• None of the above
  
  

11

Select the one option that best describes your experience operating a cash register, handling reconciliation, and reporting deposits.

• Thirty months or more
• At least twenty-four months, but less than thirty months
• At least eighteen months, but less than twenty-four months
• At least twelve months, but less than eighteen months
• Less than twelve months
  
  

12

Select the one option that best describes your experience collecting, maintaining, and reviewing records for accuracy.

• Thirty months or more
• At least twenty-four months, but less than thirty months
• At least eighteen months, but less than twenty-four months
• At least twelve months, but less than eighteen months
• Less than twelve months
• Required Question