Saco Emergency Communications Specialist

This job was posted by https://joblink.maine.gov : For more information,

please see: https://joblink.maine.gov/jobs/1260548

The City of Saco is seeking Emergency Communications Specialists to

assist the Saco Police Department with the handling of emergency and

routine communications. Employees assigned to the communications center

are responsible for: the receipt and processing of citizen complaints

via the telephone system, E911 emergency phone system or by way of

personal contact at the Police Department; creating and maintaining

records of the department which relate to the documentation for calls

for service, fire, and medical calls. Employees within communications

must be able to perform their duties without direct supervision and must

be able to perform under a wide variety of conditions. Employees must be

able to prioritize all aspects of communication and make rapid decisions

concerning the lives and safety of officers, firefighters, medical

personnel and citizens. Work requires constant decision-making ability

and independent judgment.

Essential Duties & Responsibilities

• Receive complaints and information from the public and other public
  
  

safety agencies.

• Condense, direct, and process the information and complaints
  
  

received.

• Assign field units to calls for services.
• Enter and retrieve data on the departments internal computer system.
• Operate the departments police and fire radio system.
• Provide information on laws, ordinances, and services available to
  
  

the public.

• Perform related work as required by direction or policies.
• Operate E911 system properly and efficiently.
• Dispatch appropriate police, fire, and rescue units including
  
  

additional agencies as directed or necessary.

• Maintain high personal standards regarding ethics, truthfulness and
  
  

credibility on and off duty so as to be able to offer evidence and

testimony, when necessary, at trial, hearings and other related

proceedings.

Desired Minimum Qualifications

• General knowledge of police, fire, and EMS services.
• Ability to learn and maintain all required training and
  
  

certifications.

• Knowledge of the geography of the City of Saco.
• Ability to work in a stressful and fast-paced environment.
• Ability to multi-task and remain calm during emergency and
  
  

non-emergency situations.

• Ability to become adept at typing.
• Ability to operatecomputers, radios, and other equipment necessary
  
  

for the position.

• Flexibility to work different shifts; including weekends, holidays,
  
  

and overnight hours.

• Comply with departmental rules, regulations, policies, and
  
  

standards.

Benefits

• Medical, Dental, Vision (80% City Paid, 20% Employee)
• STD/LTD - 100% city paid
• Life Insurance 100% city paid
• Voluntary benefits (critical illness, accident insurance, hospital
  
  

indemnity, supplemental life insurance 100% employee Paid)

• Retirement Plans (401a, 457b, MainePERS, Retirement Health Savings)
  
  

with city match

• Vacation/ Sick Time
• Paid Parental Leave Program
• Wellness Program
• City Paid Holidays