What are the responsibilities and job description for the Recreation Specialist position at City of Rowlett?
Job description statements are intended to describe the general nature and level of work being performed by employees assigned to this job title. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
Under direct supervision of the Recreation Supervisor or Athletics/Aquatics Supervisor, the Recreation Specialist is responsible for maintaining customer relations at the front desk of the Rowlett Community Centre. This position is also responsible for light programming duties, as well as swimming pool maintenance. The nature of the work will require day, evening and/or weekend hours as required.
Essential Job Functions
Registers and enrolls participants; informs participants of class changes, cancellations, and refunds. Prepares and maintains attendance reports on a daily, weekly, and monthly basis for classes, meetings, and drop-in facility use on a computerized system. Investigates and resolves citizen complaints concerning classes, instructors, or the facility. Maintains facility, interior and exterior, by reporting complaints and problems, reporting repairs to the Community Centre Supervisor, handling customer complaints where appropriate, identifying current risk and forecasting potential problems.
Registers citizens using RecTrac software ensuring necessary paperwork is completed and filed, entering information into a computer system and accepting payments. Processes transactions using RecTrac Software including POS transactions, selling memberships, reserving facilities, registering patrons for programs and special events. Physically adapts recreation center or other recreation facility for daily recreation center usage through movement or recreation equipment. Monitors and supervises drop-in recreation usage by recreation center patrons. Responsible for opening and closing the Rowlett Community Centre by organizing front desk work area, accounting for cash levels, printing reports for daily reconciliation of payments and record of daily transactions.
Provides various administrative services by ensuring safety in front lobby, assisting with various marketing tools, maintaining adequate levels of supplies and marketing tools, provide excellent customer service to members and rentals customers, assisting with special events and providing clerical based services. Serves as the Front Desk Manager on Duty for various operating shifts. Responsible for regular attendance and arriving to work on time.
Reserves athletic and aquatic facilities and assigns lights as necessary. Schedules, coordinates, and administers assigned athletic leagues. Monitors and supervises athletics and aquatics programming. Assists with the maintenance of the swimming pool. Monitors and maintains pool filtration systems. Monitors pool water chemistry through testing of water samples.
Performs other duties as assigned. Regular, reliable, and non-disruptive attendance is an essential function of this position, as is the ability to create and maintain professional, harmonious working relationships with others.
Minimum Requirements
Bachelor's degree in recreation/leisure studies or a related field required, or an equivalent combination of education and experience.
Some knowledge of office practices and procedures, ability to follow instructions both written and verbal; ability to deal with the public requiring courtesy and tact; ability to communicate with a wide variety of people giving and receiving information and answering questions; ability to handle confidential information in a responsible manner; ability to process daily cash deposits. Effective oral and written communication skills. Ability to work in a fast paced and changing environment. General knowledge working with Microsoft Office Suite.
Other Requirements
Valid driver's license required. Must have and maintain a good driving record in accordance with the driving standards as established by the City of Rowlett. Must report all traffic citations to his/her departmental Director or his/her designee within two working days of receipt.
Must obtain CPR and First Aid certification within six months of assignment to position.
Required to work nights, weekends or special events as needed by the department.
Works primarily in climate-controlled office environment, with occasional exposure to weather conditions. Physical demands are primarily sedentary in nature, requiring minimal physical effort, including working with light objects (up to 20 lbs.) and occasional lifting of objects weighing 50 lbs. Walking, standing, reaching, and bending are also required.