Multimedia Systems Supervisor

Description

Under general supervision, the Multimedia Systems Supervisor is responsible for leading the planning, programming, daily operation, and ongoing optimization of a sophisticated, integrated audio/visual system within the City's premier athletic performance center. This position ensures all multimedia technologies, including sound reinforcement, video distribution, lighting control, digital signage, and specialty fitness A/V systems, operate flawlessly to enhance member experience, support fitness programming, and maintain the facility's brand standards.

Posted pay range is the starting salary. Pay rate offered is based on experience.

Examples of Duties

• Oversees all audio, video, lighting, and interactive multimedia systems throughout the athletic performance facility. Maintains and operates advanced A/V hardware including amplifiers, DPS units, mixers, wireless audio systems, projectors, LED displays, video walls, and fitness-class-specific technology. Manages control systems such as Crestron, AMX, Extron, or similar platforms, ensuring customized programming meets operational needs. Continuously monitors A/V performance and swiftly troubleshoots issues to minimize downtime.
• Programs and updates A/V control interfaces, scheduling systems, automation scripts, and room presets. Develops and maintains content for digital signage, studio displays, class environments, and promotional media. Optimizes sound profiles and lighting scenes to align with brand standards and fitness program requirements. Collaborates with fitness instructors to create immersive multimedia experiences for classes and events.
• Implements preventative maintenance routines for all multimedia equipment. Coordinates firmware updates, software patches, and system reconfigurations. Works with external integrators, vendors, and contractors when major installations or repairs are required.
• Provides real-time technical support for classes, events and special programming. Trains team members and instructors on A/V system usage, best practices, and safety considerations. Develops user guides, quick reference materials, and troubleshooting protocols for nontechnical users. Partners with operations, marketing, fitness and IT teams to ensure multimedia systems support broader facility goals. Plans and manages small-to-medium scale technology projects, including budgets, timelines, and stakeholder communication.
• Ensures all audio and visual environments match the facility's premium experience standards. Continuously evaluates member feedback and adjusts multimedia elements to optimize ambiance, clarity and engagement. Maintains high visual and auditory consistency across all facility spaces.
• Supervises assigned employees including hiring, evaluating performance, coaching, training, recommending dismissal and completing/approving timesheets and leave requests; ensure employees have the knowledge, skills, equipment, guidance, and support necessary to perform their duties.
  
  

Experience And Training

• Bachelor's Degree in a related field; additional education may be substituted for experience on a year-per-year basis.
• Five (5) years or relevant experience, including three (3) A/V control systems (Crestron, AMX, Extron, Q-Sys, etc.) and associated programming software/tools; One (1) year of experience with immersive fitness technologies (cycle studios, HIT studios, synchronized lighting/audio systems, and virtual fitness platforms; additional experience may substitute for education on a year-per-year basis.
  
  

Certificates And Licenses Required

• Valid Texas Driver's License or ability to obtain prior to employment.