Field Services Representative

Field Services Representative

Department:           Environmental/Public Works

Pay Grade:              506             

FLSA Status:           Non-Exempt

Job Code:               E807

JOB SUMMARY

The purpose of this classification is to deliver customer service and administrative support to aid residential and commercial water customers.

ESSENTIAL JOB FUNCTIONS

• Receives, investigates, and responds to customer complaints and issues regarding water service; resolves water billing problems.
• Conducts site investigations to discuss high water usage and other issues; reads flush station meters; reads county meters for City usage; reads hydrant meters rented by contractors or used by City Departments.
• Schedules tests for meters to verify accuracy upon customer request.
• Assists the Meter Technician in troubleshooting the City’s Automated Metering Infrastructure (AMI) to ensure meters are transmitting correctly.
• Performs semi-annual maintenance on the City’s Tower Gateway Base stations (TGBs), part of the City’s AMI.
• Assists Meter Technician in performing Water Utility Locate requests submitted by Georgia Utilities Protection Center (GA UPC).
• Delivers cut-off notices and disconnects water supply to delinquent customers.
• Investigate water ban violations; issue citations to customers who violate the water ban.
• Conducts Environmental Protection Division (EPD) annual water tests for lead and copper content.
• Follows safety procedures, reports unsafe activities and conditions, utilizes safety equipment, and monitors the work environment to ensure the safety of employees and other individuals.
• Monitors supply inventory levels; ensures adequate materials are available to conduct work activities; initiates requests for new or replacement items.
• Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems; responds to requests for service or assistance.
• Assists with repairs to water line leaks, water quality issues, and flushing program.
• May be required to be on-call for after-hour emergencies.
• Prepares or completes various forms, reports, correspondence, time cards, supply lists, or other documents.
• Receives various forms, reports, correspondence, equipment operating manuals, procedures, handbooks, reference materials, manuals, or other documentation; reviews, completes, processes, forwards, or retains as appropriate.
• Operates a personal computer and other general office equipment as necessary to complete essential functions, including word processing, spreadsheet, database, PowerPoint, or other system software.
• Assists Environmental/Public Works Education Coordinator in developing water conservation programs and advises/educates the general public about water conservation.
• Conducts water audits for residential and commercial water customers upon request.
• Assists with preparing the City of Roswell’s Annual Water Audit, which is to be submitted to the Georgia Environmental Protection Division (EPD).
• Performs other related duties as required. 

MINIMUM QUALIFICATIONS

Education and Experience:

• Requires a High school diploma or GED; one (1) year of experience in customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.  

Licenses or Certifications:

• Possess, or have the ability to obtain, a Water Distribution License within 12 months of employment
• Possess, or have the ability to obtain, and maintain a Flagging license, Confined Space, Excavation and Trench Safety certificate.
• Possess and maintain a valid Georgia driver’s license with a satisfactory motor vehicle record (MVR).

Special Requirements: 

• NONE

Knowledge, Skills, and Abilities:   

• Ability to learn, comprehend, and apply all city or departmental policies, practices, and procedures necessary to function effectively in the position. 
• Ability to determine, calculate, tabulate, or summarize data/information. Includes performing subsequent actions in relation to these computational operations. 
• Ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. Requires daily interaction with the general public to resolve problems and handle inquiries. 
• Ability to operate, maneuver and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.  
• Ability to utilize a wide variety of reference, descriptive, and/or advisory data and information. 
• Ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
• Ability to apply principles of rational systems; to interpret instructions furnished in written, oral, diagrammatic, or schedule form; and to exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives. 
• Ability to exercise judgment, decisiveness and creativity in situations involving evaluation of information against measurable or verifiable criteria. 

PHYSICAL DEMANDS

The work is medium work which requires the ability to exert very moderate effort in medium work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (10-50 pounds). Tasks also require the ability to perceive and discriminate colors or shades of colors, sounds, odor, depth, texture, and visual cues or signals.  Some tasks require the ability to communicate orally. 

WORK ENVIRONMENT

Work is regularly performed with exposure to adverse environmental conditions, such as dirt, dust, pollen, traffic hazards, or rude/irate customers.

The City has the right to revise this job description at any time. This description does not represent in any way a contract of employment.

The City of Roswell, Georgia commits to a policy of equal employment opportunity for applicants and employees, complying with local, state, and federal laws. The City’s policy is to employ qualified persons without discrimination regarding race, creed, color, religion, age, sex, country of national origin, marital status, disability, sexual orientation, gender identity, genetic information, political affiliation, ethnicity, or status in any other group protected by federal/state/local law.