Utility Billing Specialist

JOB Performs responsible clerical, administrative, customer service and data processing work related to utility billing and associated public services. Maintains utility billing accounts and records, processes payments and account adjustments, responds to resident inquiries and concerns and supports related financial functions. EXAMPLE OF DUTIES

• Establishes, maintains and updates resident utility accounts and related database records.
• Maintains customer account information including meter data, usage history, billing history, payment records and deposits.
• Processes utility billing transactions and posts payments, adjustments and other financial activity to accounting records and computer systems.
• Assists with updating utility billing rates, fee schedules, and system information.
• Responds to customer inquiries and complaints in person, by telephone, email and written correspondence regarding utility bills, usage, payments, service charges and related matters.
• Reviews customer accounts for unusual or irregular consumption patterns and communicates with residents regarding high or low usage when appropriate.
• Processes account adjustments, payment arrangements, penalties, fees, delinquency notices and service termination documentation in accordance with established City policies and procedures.
• Maintains and monitors water shut-off and delinquency lists; verifies payments received during collection periods.
• Coordinates with the Public Works Department to obtain accurate meter readings and resolve service-related issues.
• Assists with cashiering, account reconciliation, accounts receivable activities and related financial support functions.
• Prepares, composes, edits and maintains correspondence, reports, memoranda, notices and other administrative documents.
• Maintains confidentiality of sensitive customer and financial information.
• Provides courteous, professional and responsive customer service to residents, vendors and City staff.
• Trained to perform primary backup cashier duties in support of departmental operations.
• Performs other duties as assigned.

SUPPLEMENTAL INFORMATION

• Primarily indoor, office-based in a professional administrative setting

This position is represented by the American Federation of State, County and Municipal Employees (AFSCME) union and is subject to the terms and conditions of the applicable Collective Bargaining Agreement.

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