What are the responsibilities and job description for the CUSTOMER SERVICE REP-CASHIER position at City of Rockwall?
JOB
MARGINAL FUNCTIONS
(Note: The examples of essential functions as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.)
SUPPLEMENTAL INFORMATION
Under the direction of the Assistant City Manager, and supervised by the Utility Billing Supervisor. Performs cashier duties using a cash drawer, calculator, credit card machine, general office equipment, and receipts following departmental policies and procedures in order to provide service to the public. Must be able to provide quality customer service and be able to communicate and conduct self in a professional manner by telephone and in person. Must ensure the protection and confidentiality of customer/client information. Employees in this position must have the ability to multitask.
EXAMPLE OF DUTIES
- Provides information to customers by verifying understanding of request, answering questions; offering assistance. Corresponds/communicates with the public for inquiries regarding amounts owed, payment options, customer work orders, and customer complaints. Ensuring that all information is kept confidential regarding residents records.
- Collects revenue by receiving and recording monies due to the City. Balancing cash drawer by comparing monies received to reports generated from database, reconciling differences and completing deposit slips for the bank deposit
- Receives garbage complaints, forwards to a contractor, tracks missed pickups and follow up with contractor and residents.
- Filing of departmental revenue reports and documents supporting revenue received to ensure proper paper trail for audit.
- Required to report for work punctually, work all scheduled hours, and any required overtime as deemed necessary. Must maintain a physical condition and standards necessary for the proper performance of duties, with or without accommodation.
MARGINAL FUNCTIONS
- Distributes city mail.
- Performs related work as directed.
(Note: The examples of essential functions as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of an essential function does not preclude management from assigning specific duties not listed herein if such functions are a logical assignment to the position.)
SUPPLEMENTAL INFORMATION
Knowledge, Skills, and Abilities
- Working knowledge of basic accounting principles and practices.
- Working knowledge of cash drawer balancing principles and practices.
- Working knowledge of record keeping and filing principles.
- Skill in operating a computer and 10-key calculator.
- Ability to handle money writes deposits and utilizes standard modern office equipment.
- Ability to establish and maintain effective communication with departmental personnel and customers position interacts with.
- Ability to add, subtract, multiply, divide; calculate decimals and percentages.
- Tasks are essentially sedentary, with occasional walking, bending, light lifting, or other restricted physical activities.
- Tasks involve some physical effort, i.e., some standing and walking, or frequent light lifting (25 - 50 lbs); or minimal dexterity in the use of fingers, limbs, or body in the operation of the shop or office equipment; involves extended periods of time at a keyboard or workstation.
- Tasks are routinely performed with exposure to adverse environmental conditions (e.g. dirt, cold, rain, and fumes).
- Tasks require visual perception and discrimination.
- Tasks require oral communications ability.
HIPAA Compliance Statement
All employees who have access to health information whose confidentiality is protected by the HIPAA Privacy Rule must have an understanding and knowledge of the Privacy Rule that corresponds to their job responsibilities. Employees who violate the requirements of the HIPAA Privacy Rule will be subject to discipline, up to and including termination.