Communications Officer - Internal Only

Are you ready to make a difference in your community?
Step into a dynamic role where every second counts! As an Communications Officer (Dispatcher), you’ll be the critical link between those in need and life-saving assistance. Use cutting-edge technology to ensure the safety and well-being of your community while thriving in a fast-paced, rewarding environment.

What You’ll Do:

• Command the technology: Operate advanced computer-aided dispatch systems, integrated radio, telephony, and GIS mapping technology to coordinate emergency response with precision.
• Be the first point of contact: Field emergency and non-emergency calls, assess situations, and determine the best course of action.
• Direct the heroes: Dispatch police, fire, rescue, and other emergency personnel to ensure swift and effective response.
• Stay sharp: Monitor public service radio frequencies, track field personnel locations, and maintain real-time situational awareness.
• Keep everything running smoothly: Prepare detailed reports, maintain records, and inspect communications equipment for optimal performance.
• Go above and beyond: Collect utility payments, coordinate with city workers, and assist with community events to support city operations.
• Lead by example: Work collaboratively with coworkers to deliver exceptional service and continuously strive for improvement.

What We’re Looking For:

• Strong communication and decision-making skills under pressure.
• A passion for helping others and making a difference.
• Willingness to learn and complete all required training.
• Familiarity with community events and a dedication to staying informed.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays, to ensure continuous coverage and support.

Why Join Us?

• Be a vital part of the team that ensures safety and security for your neighbors.
• Work with state-of-the-art tools in a challenging, fast-paced environment.
• Gain unparalleled fulfillment knowing your efforts directly impact lives.

If you thrive in high-stakes situations, are committed to serving your community, and want a career where every day is different, we want to hear from you!

MINIMUM QUALIFICATIONS

• Knowledge and level of competency commonly associated with completion of specialized training in the field of work, in addition to basic skills typically associated with a high school education.
• Sufficient experience to understand the basic principles relevant to the major duties of the position, usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain NCIC/TCIC certification.
• Possession of or ability to readily obtain TLETS/NLETS certification.
• Possession of or ability to readily obtain a TCOLE Basic Telecommunicator certification.
• Must be able to work as a team during stressful situations and major events.

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