Library Aide

Description

Under the direct supervision of the Director of Circulation or management designee, performs automated circulation functions of library materials according to established policies and procedures; maintains patron confidentiality; exercises independent judgment in application of a variety of established policies and procedures; actively promotes library resources and programs; provides skilled, efficient, and courteous service to the public both over the phone and in person.

Examples of Duties

Works the public service desk.

Maintains interactions with the general public on a daily basis to explain and interpret established policies, procedures, and resources relating to the library.

Understands and implements components of the (ILS) Integrated Library System; performs basic circulation and search functions, processes the condition of library materials, and keeps accurate circulation records.

Assesses and manages circulation-related inquiries according to established guidelines.

Maintains accurate financial transaction processes and records for fines, damage charges, lost materials, library cards, and rental fees.

Performs accurate and prompt registration of new patrons and renewal of patrons based on current Illinois library law.

Answers patron inquiries and provide technological assistance, occasionally directing patrons to appropriate channels for further assistance when needed. Places hold requests and provide reader’s advisory to patrons of all ages and interests.

Operates and maintains general and specialized office equipment, such as card reader, computers, fax machines, calculator, copy machines/printers, multi-line phone system, etc. Working knowledge of modern technology, Office suites, common internet searching, and general database navigation.

Handles, assesses, shelves, and maintains the multiple formats of the circulating collection according to established procedures.

Provides specialized services, such as Voters’ registrar, representing Rock Island Public Library at internal and local community events and by virtual promotions.
Performs related duties as assigned.

Typical Qualifications

High school diploma or GED equivalent including or supplemented by computer courses and public service experience; or any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

Valid driver’s license or equivalent.

Requirements for All Employees:
1. Being a team-player and work pleasantly and effectively with all patrons, staff, supervisors, and others.
2. Able to learn various job functions, perform them correctly, and understand the necessity in overall library operations.
3. Able to independently function efficiently in a changing and varied environment with frequent interruptions.
4. Exercises good judgment and detail-oriented.
5. Proficient in general computer programs and troubleshooting; familiarity with apps, social media tools, library technology, and other general office equipment.
6. Able to follow all library policies and procedures.
7. Demonstrates commitment to incorporating principles of Diversity, Equity, Inclusion, and Accessibility into everyday work.
8. Able to manage multiple priorities in a fast-paced environment and excel within our work culture.
9. Excellent customer service skills and enjoyment in providing high quality, customer-focused service to patrons from varying backgrounds and levels of familiarity with the library’s services and facilities.

Supplemental Information

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is performed mostly in an office and service-floor environments at the Downtown Library and its branches. Occasional work is required in extreme weather at offsite events or on the mobile Library2Go. While performing the duties of this job, the employee is required to be able to sit, stand, kneel, bend, crouch, crawl, and walk, and is occasionally subjected to prolonged sitting, standing, and visual concentration. The employee is also required to be able to reach above the head and do overhead lifting of books and other materials. In addition, the employee is frequently called upon to be able to lift up to 20 pounds, and occasionally up to 50 pounds, and to regularly push and/or pull heavily loaded rolling carts. The employee is required to use hands to handle, finger, and feel objects, tools, and controls.