What are the responsibilities and job description for the IT Systems Support Specialist - RPU position at City of Rochester?
IT System Support Specialist
Rochester Public Utilities
www.rpu.org
RPU, a division of the City of Rochester, MN, is the largest municipal utility in the State of Minnesota. RPU serves over 61,000 electric customers and 42,000 water customers in a 60 square mile service area and has revenues nearing $161 million annually.
Vision- "We Will Set the Standard for Service"
Our vision is based on six core values which are Safety, Integrity, Service, Stewardship, Accountability, and Skill.
The City of Rochester is committed to a community where all members feel a sense of belonging. We commit to recognizing the diversity of our community members, listening to ALL voices and providing equitable services to create an inclusive place to live, play and work.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
We believe EQUITY should be at the center of all our work. We strive to represent our community in our teammates, as we know that diverse and inclusive teams are more innovative, and have an empowering impact on the work, progress and culture of our community.
It takes us all working together
Nature of Work
This position works closely with fellow IS team members to provide information services to the organization. Responsibilities include help desk service; hardware and software installation, maintenance, and support for workstations, servers, mobile devices; participation in the design, implementation, and on-going support of IT solutions. Essential to the success of this position and the team, are excellent technical and analytical skills, great inter-personal communication, as well as the willingness and ability to learn continuously.
Pay: The 2025 starting salary of $82,338 to $96,868 per year, depending on qualifications, with advancement to $121,086.
The City of Rochester will not sponsor or transfer visas for this position including F1 OPT STEM.
To have your application considered in the first round of application review, apply before November 12, 2025.
*Analyze, Design, Test, Implement and Maintain IT Systems- Install and maintain operating and application software.
- Ensure effective system integration between multiple platforms.
- Ensure software is current release and operating at peak performance.
- Provide recommendations for software and equipment upgrades to ensure adequate capacity and throughput.
- Work with outside vendors as needed and when appropriate.
- Ensure that systems are secure from both internal and external threats as well as unauthorized access and use.
- Deploy and maintain systems that provide physical and cyber security for RPU employees and IT systems.
- Monitor and ensure adherence to security mandates in the industry.
- Assist the Systems Administrators in deploying and maintaining an effective backup and recovery strategy.
- Ensure precise documentation of the recovery processes and procedures.
- Continually test, evaluate and adjust recovery plans as business continuance requires.
- Provide technical assistance to personnel throughout the organization.
- Troubleshoot and implement solutions to technical processing problems.
- Ensure peak performance and utilization of network resources through tuning and upgrades when appropriate.
- Stay abreast of changes in the network technology industry.
- Assist in positioning RPU to effectively utilize state of the art technology for utilities.
- Provide recommendations for the implementation of new technology.
*ESSENTIAL FUNCTIONSEducation and Experience
A Bachelor's degree in Computer Science, Computer Information Systems, Information Technology or closely related field from an accredited four-year college or university AND three (3) years of work experience performing systems administration and software application development duties;
OR
An Associate's degree in Computer Science, Computer Information Systems, Information Technology or closely related field from an accredited two-year program AND five (5) years of work experience performing systems administration and software application development duties.
Licenses and/or Certifications
Valid Driver's License
Desirable Qualifications
Microsoft, VMware, Cisco, or related technology certification desired.
Salary : $82,338 - $121,086
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