What are the responsibilities and job description for the SUPPORT STAFF 1 ARENA position at City of Rochester, NH?
Description
Statement of Duties
Assists with planning, coordinating, and supervising activities for patrons participating in specific programs held at any Rochester Recreation & Arena facility.
Works to anticipate, meet and exceed customer service expectations.
Represents the city in a positive and professional manner.
Supervision
Works under the general supervision of the Assistant Director, Recreation Supervisor, Facilities & Operations Supervisor, Marketing Program Coordinator or Program Lead.
Job Environment
Work is performed inside or outside, under varying weather conditions. Noise level may be loud at times. May be exposed to chemical fumes and/or toxic substances, mechanical or electrical hazards, wet or slick surfaces, vomit, fecal matter, bloodborne pathogens and/or infectious diseases.
Work is moderately challenging in planning and leading groups through a series of activities.
Makes regular contact with municipal employees and the public. Contact is by telephone and in person.
Errors in application of assigned duties could result in adverse public relations, negative impact on customers, mismanagement of funds and personnel, safety hazards and could have legal or financial repercussions for the City.
Essential Functions
- Maintains a healthy, safe, and fun environment for participants.
- Responsible for implementing activities for specific groups of children, adults and seniors at any Rochester Recreation & Arena facility.
- Assists with coordinating program participants and volunteers.
- Responsible for implementing discipline policies.
- Assists with tracking attendance and activities.
- Follows departmental policies and procedures.
- Responsible for enforcing rules and regulations.
- Communicates regularly with Recreation & Arena staff by email, phone and/or in person.
- Communicates with patrons, providing updates where required and answering questions about programming.
- Administers first aid, CPR/AED, when necessary.
- Completes incident reports as necessary.
- Assist with set up and cleanup of the program area.
- Other duties as assigned.
Recommended Minimum Qualifications
- Must be at least 15 years old
- Previous experience working with children
Special Requirements
- Current CPR/AED and First Aid certification OR the ability to obtain certifications
Knowledge, Ability and Skills
A candidate for this position should have working knowledge of:
- Activities related to the specific programs offered
- Knowledge of group dynamics
or be able to:
- Communicate effectively, orally and in writing with employees and the public
- Enforce regulations firmly, tactfully, and impartially
- Manage multiple tasks in an organized manner
- Interact in a positive and effective manner with children and adults
- Respond quickly and appropriately to any emergencies or accidents that may occur
- Maintain detailed and accurate records
- Execute oral and written instructions in a precise manner
Physical Requirements
- Position requires the ability to use and prepare camp activity curriculum.
- Prolonged periods in a stationary position.
- Frequently move about inside the recreation facility to access equipment.
- Consistently position self to maintain equipment.
- Exposure to bodily fluids, infectious diseases, and dangerous chemicals.
- Occasionally ascends/descends a ladder.
- Physical strength to move and push object up to 30lbs.
- Must be able to move safely over uneven terrain.
- Must be able to work in cold and hot environments.
- Ability to communicate information and ideas so others will understand.
- Ability to observe items at a close range.
- Ability to adjust focus at close and distant vision.
Salary : $43,414 - $73,246