Real Time Crime Operator (Intelligence Analyst)

This position is a non-sworn position responsible for conducting real time assessments and supporting priority calls for service by gathering and disseminating critical information in real time back to first responders and public safety supervisors who are responsible for the management of public safety emergencies. These emergencies may include events such as in-progress violent crimes, critical incidents and serious traffic accidents. Specific duties include using available real-time video feeds and law enforcement information systems to aid responding officers with updated information as action unfolds, proactively monitoring real-time video feeds to identify and recognize possible crimes in progress and requesting an officer response, evaluating computer-aided dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers, writing supplemental reports, and monitoring police alarms. Associate's degree or equivalent from two-year college or technical school with a major in social science or police science desirable; one to three years related experience and/or training; or equivalent combination of education and experience. Must be in possession of a valid appropriate driver's license issued by the Commonwealth of Virginia.

ROC³ Operators works rotating shifts, including weekends and holidays, and may be subject to emergency call-in. 

The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.

This is a two-year grant funded position.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Communicates with sworn officers, coworkers, and supervisors in order to clearly provide information and answer questions. May testify in court. Prepares written reports with clearly organized thoughts using proper sentence structure, punctuation, and grammar that meets police report writing guidelines. 
• Enters data or information into a personal computer (PC) in order to input and retrieve information from several criminal justice information systems. 
• Visually monitors live video feeds or manipulates available cameras to view desired area. 
• Operates radios and computer terminals to receive and transmit information. 
• Multi-tasks by sourcing real time video footage, gathering intelligence information from databases, and communicating with Police Officers, often during stressful situations. 
• Makes sound decisions and quickly reacts positively under stressful conditions which may include the life or well-being of a citizen or public safety member who is in danger. 
• Operates and reviews incoming video feed to determine urgency in response. 
• Conducts searches through various databases to gather pertinent information on vehicles, neighborhoods, suspects, or addresses as needed. 
• Comprehends and makes inferences from written material including bulletins and intelligence information. 
• Integrates training, experience, and knowledge in order to identify potentially dangerous situations. 
• Apply Roanoke Police Department objectives, procedures, services, and operating policies.
• Clearly understands the English language and basic writing techniques.
• Ability to perform several tasks simultaneously; analyze situations quickly and objectively; have or acquire a working knowledge of the geography and organizational structure of the City of Roanoke, including streets, relative distance between streets, City boundary limits, sectors and beat areas, and various statutes and ordinances related to the duties performed.
• Comprehend, retain, and recall factual information,
• Listen to incoming calls to 911 and determine if additional information can be gathered prior to officers being dispatched; cope with emotionally tense situations which may include the death of a citizen or officer; and establish and maintain effective working relationships with the general public and City employees.

• All employees of the City of Roanoke are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity. 
• Because of the confidential, sensitive nature of information handled, successful completion of a background investigation is required. 
• Due to the safety and/or security sensitive nature of this classification, individuals shall be subject to pre-employment or pre-placement alcohol, drug and/or controlled substance testing as outlined in City policy and procedures. 
• Preferred/Desirable Qualifications. Experience as a sworn law enforcement officer, police/fire dispatcher, or 911 operator is desirable. Some (6 months - 1 year) experience entering and retrieving data from open source and law enforcement databases is preferred. 

EDUCATION and/or EXPERIENCE 
Associate's degree or equivalent from two-year college or technical school with a major in social science or police science desirable; one to three years related experience and/or training; or equivalent combination of education and experience. Possession of a valid appropriate driver's license issued by the Commonwealth of Virginia.

LANGUAGE SKILLS
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to prepare reports and correspondence. Ability to communicate effectively with groups of customers or employees of organization.
 
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of technical instructions and deal with several abstract and concrete variables.
 
CERTIFICATES, LICENSES, REGISTRATIONS
Possession of a valid appropriate driver's permit issued by the Commonwealth of Virginia. 

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include ability to adjust focus.
 
WORK ENVIRONMENT 
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 The noise level in the work environment is usually moderate.