Administrative Technician

The City of Richmond Police Department is seeking a qualified candidate to fill the position of Administrative Technician within its Central Records unit.  The selected candidate will provide internal and external customer service, handling telephone inquiries and serving the public at the service windows in the lobby of Police Headquarters. This role requires a candidate with strong customer service skills, attention to detail, the ability to handle sensitive information responsibly and interact with the public in a tactful, professional manner.

Incumbents provide semi-skilled and skilled clerical and office support, requiring independent initiative in the areas of accuracy, neatness, and timeliness of work product. As assigned, work may include receptionist duties, including furnishing general information within prescribed rules; data entry; document preparation including proof-reading and editing; filing and maintaining filing systems; mail processing; routine record-keeping; arranging appointments and schedules; taking fingerprint; processing financial transactions including verification of mathematical accuracy and proper coding; copying; and ordering or maintaining supply inventories.

• Performing standard receptionist duties such as greeting customers, handling client intakes, answering phones, directing calls, ensuring systems are running properly for clients, scheduling appointments, and preparing meeting agendas. 
• Assisting with document preparation through proof-reading and editing. 
• Performing data entry and record-keeping tasks to maintain accurate, organized, and up-to-date files and logs. 
• Processing financial transactions and verifying for accuracy and appropriate coding. 
• Additional duties as assigned such as maintaining supply inventories, coordinating events, and assisting with special projects. 

 
Successful completion of an interview, thorough background investigation, to include a polygraph exam and drug/alcohol screening, is required.  Please note that the Police Department background process may take up to 45-60 days.  An applicant disqualified from the Police background process may reapply a year after disqualification.KNOWLEDGE, SKILLS, AND ABILITIES: 
Considerable knowledge English language and grammar; standard office equipment such as multi-line phones, computers, copiers, fax machines, scanning machines, etc.; software such as Microsoft Office Suite (Word, Excel, Outlook, etc.); basic arithmetic calculations and mathematics; administrative and clerical procedures such as word processing, managing files and records, and designing forms; office functions, clerical duties, and business principles. Demonstrated skill entering data accurately; maintaining confidentiality; thinking critically to solve problems; utilizing negotiation techniques and bringing others together to achieve positive business outcomes; entering data; providing customer service; communicating verbally and in writing.  Demonstrated ability following established; paying attention to detail; working independently with little supervision; working and supporting a team/staff; multi-tasking; managing time; using sound judgment and making important decisions; working in a fast-paced environment.
 
MINIMUM TRAINING AND EXPERIENCE:

• High School Diploma or GED
• Two years of related clerical or office support experience
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification

                     
 LICENSING, CERTIFICATIONS, and/or OTHER SPECIAL REQUIREMENTS:

• A Notary Public designation may be required for some assignments.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

Salary : $41,600 - $55,890