Program and Operations Manager - Parking

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About

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• T uition Assistance Program
  
  

Description

THIS POSITION IS UNCLASSIFIED AND SERVES AT-WILL OF THE APPOINTING AUTHORITY

The City of Richmond's Department of General Services seeking a highly qualified, experienced, and detail oriented customer service professional to fill the position of Program and Operations Manager. The incumbent will be responsible for managing _______________. Incumbents will oversee daily operations and direct work flow; conduct, attend, and participate in departmental staff meetings and meetings with other departments, city leadership, and citizens; review, prepare, and submit reports; assist in contract negotiations; develop, implement, and monitor policies and procedures; oversee correspondence; manage budgets and approve expenditures; and manage personnel.

Duties include but are not limited to

• Oversees and directs workflow for multiple programs and functions; develops scheduling for assigned work; ensures compliance, accuracy, and functionality. Conducts, attends and participates in departmental staff meetings, meetings with other departments, meetings with City management, and meetings with civic and citizen groups.
• Conducts supervisory duties including recruiting, hiring, training, evaluating, etc.
• Corresponds and interacts directly with citizens, customers, staff, vendors, etc.; assists management as necessary.
• Evaluates and analyzes options; prepares, reviews, and submits routine and specialized technical statistical reports. Provides updates, researches, and gathers necessary information.
• Manages and approves budgets, expenditures, etc.
• Develops, implements, monitors, and evaluates policies and procedures. Makes recommendations to management.
• Additional duties as assigned.
  
  

Qualifications, Special Certifications And Licenses

MINIMUM TRAINING AND EXPERIENCE:

• Bachelor's degree in business, accounting, finance or public administration or field related to assignment
• Six years of journey-level professional experience in area related to assignment
• Two years of supervisory experience
• A Master's degree in Business or Public Administration or field directly related to assignment is preferred
• An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
  
  

LICENSING, CERTIFICATIONS And OTHER SPECIAL REQUIREMENTS

• Some positions may require a FMP (Facilities Management Professional) designation.
• Some positions may require a CFM (Certified Facility Manager) certification or the ability to attain a CFM certification within 12 months of appointment.
  
  

Knowledge, Skills, And Abilities

TYPICAL KNOWLEDGE, SKILLS, AND ABILITIES: These are a representative sample; position assignments may vary.

Knowledge (some Combination Of The Following)

• Accounting, budgeting, accounts payable/receivable
• Computer programs such as Microsoft Office Suite
• Cultural development
• Data analysis
• Data management
• Electronic databases and related software applications
• Federal regulations pertaining to assigned area
• Federal, state, and local laws and legal procedures related to focus area
• Processes and procedures related to the assigned area
• Project management
• City guidelines and standards
• In-depth knowledge in area of focus
  
  

Skills (some Combination Of The Following)

• Communicating and coordinating with various internal and external departments
• Creating and implementing policies and procedures
• Gathering and interpreting data routinely
• Interpreting and applying federal regulations for programs
• Managing contracts, projects, data, reports, etc.
• Overseeing the daily accounting and procurement functions
• Overseeing the financial and operational aspects of programs of focus
• Overseeing daily operations and directing work flow
• Setting timetables, achieving milestones, tracking progress, and taking corrective actions
• Supervising, including conducting performance evaluations, mentoring, etc.
• Understanding a program's intent and application
• Writing standard operating procedures
• Coaching
• Conducting, attending, and participating in various meetings; providing input as needed
• Reviewing, preparing, and submitting reports
• Customer service
• Oral and written communication
  
  

Abilities (some Combination Of The Following)

• Adapt
• Think critically
• Grasp overall objectives and determine steps to achieve the objectives
• Multi-task
• Organize
• Problem solve
• Manage time effectively
• Evaluate and analyze data
  
  

Americans With Disabilities Act Requirements

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. Prospective and current employees are invited to discuss accommodations.

ENVIRONMENTAL HAZARDS: Working conditions may include exposure to travel to other locations within the City of Richmond as well as outside of the City of Richmond; exposure to hazardous physical conditions such as mechanical parts, electrical currents, vibrations, etc.; atmospheric conditions such as fumes, odors, dusts, gases, and poor ventilation; inadequate lighting; intense noise; and environmental hazards such as disruptive people, imminent danger, and a threatening environment.

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT: Due to the nature of work assignments, incumbents must be able to perform detailed work on multiple, concurrent tasks, with frequent interruptions and under time constraint. The essential duties of this classification may require the ability to regularly talk, hear, see, and perform repetitive motions; frequently finger; and occasionally climb, balance, stoop, kneel, crouch, reach, stand, walk, list, grasp, and feel. The working conditions may include environmental hazards. In terms of the physical strength to perform the essential duties, this classification is considered to be light work, exerting up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and a negligible amount of force constantly to move objects.

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Jessica McKenzie, Human Resources Manager by email at Jessica.McKenzie@RVA.GOV .

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

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