Employee Experience Consultant

Are you Richmond R.E.A.D.Y? Respect. Equity. Accountability. Diversity…YOU!!!

This is an EXCITING time to Join the City of Richmond! We are committed to nurturing talent, fostering growth opportunities, and building strong connections within our workforce. As we continue to make strides to becoming the employer of choice, we are thrilled about the below employee benefit enhancements:

• Virginia Retirement System (VRS)
• Language Incentive
• Referral Bonus
• Tuition Assistance Program

Description

The anticipated hiring range is $73,672 - $88,000

The Employee Experience Consultant is a key contributor within the Human Resources Department, responsible for supporting the design, implementation, and continuous improvement of employee experience initiatives across the organization. This role partners closely with the Employee Experience Manager to enhance engagement, strengthen organizational culture, and deliver programs that positively impact the employee lifecycle from onboarding through offboarding.

The Employee Experience Consultant plays a hands-on role in executing programs related to employee engagement, performance management, onboarding, offboarding, and recognition. This position requires a strong balance of strategic thinking and operational execution, with a focus on delivering high-quality, people-centered solutions that align with the City’s mission, values, and service delivery goals.

Duties include but are not limited to

Employee Experience & Engagement

• Support the development and execution of employee engagement strategies and initiatives that promote a positive and inclusive workplace culture
• Assistin the administration and analysis of employee surveys;identifytrends and provide actionable recommendations
• Coordinate and support employee engagement events, programs, and initiatives across departments
• Partner with leadership and HR teams to enhance employee satisfaction and retention

Onboarding & Offboarding

• Assistin the design, implementation, and continuous improvement of onboarding programs to ensure a seamless and engaging new hire experience
• Coordinate new hire orientation and onboardinglogistics
• Support offboarding processes, including exit interviews and data collection
• Analyze onboarding and exit data toidentifyopportunities for improvement

Performance Management

• Support the implementation and administration of a modern performance management system and evaluation process
• Assistin developing tools, resources, and training materials for managers and employees
• Provide guidance to departments on performance processes, timelines, and expectations

• Monitor completion rates and ensure compliance with performance evaluation cycles

Employee Recognition & Culture Programs

• Support the design and administration of employee recognition programs that reinforce organizational values and behaviors
• Assistin developing creative and meaningful ways to recognize employee contributions
• Ensure programs areequitable, inclusive, and aligned with organizational culture goals

Data, Reporting & Continuous Improvement

• Collect, analyze, and report on employee experience metrics (engagement, onboarding effectiveness, turnover insights, etc.)
• Develop dashboards and reports to inform leadership decision-making
• Identifytrends and recommend process improvements and program enhancements

Collaboration & Project Support

• Partner with HR Business Partners, Training & Development, and other HR divisions to align employee experience initiatives
• Support cross-functional HR projects that enhance organizational effectiveness
• Assist the Employee Experience Manager with special projects and strategic initiatives

Knowledge, Skills, and Abilities

• Strong understanding of employee experience principles and employee lifecycle practices
• Ability to translate data into actionable insights and recommendations
• Excellent communication and interpersonal skills with the ability to build relationships across all levels of the organization
• Strong organizational skills with the ability to manage multiple priorities and deadlines
• Ability to work both independently and collaboratively in a fast-paced environment
• High levelof professionalism, discretion, and customer service orientation

Qualifications, Special Certifications and Licenses

Minimum Qualifications

• Bachelor’s degree in Human Resources, Organizational Development, Business Administration, Public Administration, or a related field
• Two (2) to four (4) years of experience in human resources, employee engagement, organizational development, or a related field
• Experience supporting programs related to employee engagement, onboarding, performance management, or culture initiatives

Preferred Qualifications

• Experience in public sector or large, complex organizations
• Experience supporting employee surveys, engagement strategies, or culture transformation initiatives
• Familiarity with performance management systems and employee lifecycle programs
• Strong analytical skills with experience interpreting workforce data and trends
• Experience coordinating programs, events, or organizational initiatives

Equal Employment Opportunity Statement

The City of Richmond provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

The City of Richmond is committed to the full inclusion of all qualified individuals. As part of this commitment, the City of Richmond will ensure that persons with disabilities are provided with reasonable accommodations. If you require reasonable accommodations under the Americans with Disabilities Act (ADA) to participate in the job application and/or the interview process, please contact Veronica Kenner, by email at HR-ADA@rva.gov.

This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, termination, layoff, transfer, leaves of absence, compensation and training.

The City of Richmond Values Veterans. We are an official V3 Certified Company.

The City of Richmond is a proud partner with the US Army Partnership for Your Success PaYS Program.

With over 4,000 employees, the City of Richmond is an "Employer of Choice" among cities throughout the nation. The City strives to hire and retain employees who bring dedication and talent to the workforce. Offering a competitive, cost effective, and quality benefits package is one element of an "Employer of Choice".

The City offers a full range of benefit programs from initial hire through retirement. Please visit our Web site for details.