What are the responsibilities and job description for the Account Clerk 2 position at City of Reynoldsburg?
***A proficiency/skills assessment will be given as part of the interview process.***
For consideration, you must:
- First, apply for the position online
- Second, in order to be considered you must take the Civil Service Exam.
- Exam Detail:
- Bring a valid Photo ID
- Check In Date/Time: July 30th @ 6:00 pm
- Location: Reynoldsburg Police Dept, 7240 E Main Street, Reynoldsburg, Ohio
- Allow up to one (1) hour for the test
- The exam is general knowledge.
- Post Exam:
- The top candidates will be invited back the following week to take a brief typing and 10-key test. Details regarding scheduling and time slots will be discussed.
Under the direction of the Billing Supervisor, the main functions of the Account Clerk 2 include processing water payments, providing customer service and the ability to utilization of the Departments software, equipment and other resources to manage the day-to-day operations of the Department in an efficient and effect manor.
- Primary duty is providing customer service (directly and indirectly)
- Processing customer payments, and inquiries at the counter
- Operates remote check scanner
- Provides feedback to customers in person, over the phone and/or through email
- Performs a variety of general accounting functions
- Calculates/prints utility bills as needed for customers
- Checks consumption reports and contacts customer if necessary to obtain reason for high, or unusual consumption
- Sets up standard payment plans for customers
- Enters and tracks work orders for field crew (Equipment Operators)
- Assist Supervisor with directing field crews as needed
- Helps prepare shut-off lists
- Creates transfer, disconnect, and change of address orders
- Performs a variety of clerical tasks
- Remains informed of current guidelines and procedures pertinent to duties
- Participates in staff meetings, and participates in departmental activities
- Attends training (professional development) as needed
- Meets all job safety requirements and all applicable Occupational Safety and Health Administration (OSHA) safety standards that pertain to essential functions
- Cross trains other employees as needed
- Performs other related duties as assigned
Minimum Qualifications
- High school diploma or GED or equivalent
- Eighteen (18) months’ experience or training in general accounting/bookkeeping, financial recordkeeping
- Eighteen (18) months’ experience or training with modern office equipment (e.g., computer); Microsoft Office
- Proficient with typing/data entry and a 10-key calculator
Knowledge of (*Indicates developed after employment):
- Considerable knowledge of basic bookkeeping/accounting practices and principles
- Departmental policies and procedures *
- Office practices and procedures
- Office machines
- Public relations
- Community resources and services
- English grammar and spelling
- Records management
- Modern office practices
Skill in:
- Typing
- Data entry
- Spreadsheets
- Proficient in most Microsoft and Adobe products
- Computers/Handheld devices (personal computer, laptop, tablet, etc.)
- Must be proficient with a 10-key calculator
- Use of modern office equipment (e.g., check scanner, receipt validator)
Ability to:
- To work and handle many interruptions
- Provide excellent customer service
- Interpret a variety of instructions in written, oral, picture, or schedule form
- Calculate fractions, decimals, and percentages
- Copy material accurately and recognize grammatical and spelling errors
- Prepare routine correspondence; prepare accurate documentation
- Respond to routine inquiries from public and/or officials
- Communicate effectively
- Code items from one symbolic form to another
- Maintain records according to established procedures
- Cooperate with co-workers on group projects
- Answer routine telephone inquiries
- Handle sensitive inquiries from City officials and the general public
- Work alone on most tasks
- Develop and maintain effective working relationships
- Resolve complaints
- Proofread names and numbers
Working Conditions:
- Sedentary: lift, push, pull 10 pounds occasionally
- Has contact with potentially emotionally distraught persons
Salary : $23 - $27