What are the responsibilities and job description for the CUST SVC CLERK PERMANENT PT position at City of Rexburg?
GENERAL STATEMENT OF DUTIES
Performs a variety of administrative and clerical duties as needed to assist in the day-to-day operations of the front desk. Answer incoming phone and greet the public.
SUPERVISION RECEIVED
Works under the general supervision of the City Clerk
CATEGORY AND FLSA STATUS
Permanent Part-time on PERSI, under 30 hours
Essential Duties
Provide services and administrative assistance to the Mayor, City Council and other city departments. The employee in this capacity regularly exercises initiative and judgment to complete work and establish priorities. The nature of the work requires the use of public relation skills and training and experience, with a working knowledge of city and department functions. The principal duties of this job are performed in a general office environment.
Education and Experience
Graduation from high school; plus one (1) year of college; AND One (1) year of related experience as an administrative assistant or customer service support OR an equivalent combination of education and experience
Physical Requirements
The employee is frequently required to sit, bend, operate a computer keyboard or type, handle materials, or reach with hands and arms performing the essential functions of the position. The duties require sitting for long periods, accessing stored file boxes and file cabinets and moving and organizing physical file materials. The employee must occasionally lift 25 pounds. The employee must have sufficient speech and hearing abilities to be able to discern verbal instructions and communicate effectively in person or by telephone or electronic mail. Close vision, distance vision, depth perception, and the ability to adjust focus, conduct research and inspect materials are abilities specifically required to perform the functions of this position.
DISCLAIMER
The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify any and/or all provisions of this description at any time as needed with or without notice. This job description supersedes earlier versions.
Performs a variety of administrative and clerical duties as needed to assist in the day-to-day operations of the front desk. Answer incoming phone and greet the public.
SUPERVISION RECEIVED
Works under the general supervision of the City Clerk
CATEGORY AND FLSA STATUS
Permanent Part-time on PERSI, under 30 hours
Essential Duties
Provide services and administrative assistance to the Mayor, City Council and other city departments. The employee in this capacity regularly exercises initiative and judgment to complete work and establish priorities. The nature of the work requires the use of public relation skills and training and experience, with a working knowledge of city and department functions. The principal duties of this job are performed in a general office environment.
- Perform professional administrative and general office duties involving typing, record and file maintenance, telephone reception and information.
- Perform the front-end input of customer transactions into the Finance Management Software Program.
- Ensure city's revenues including cash, checks, and credit card transactions are entered into the correct accounts.
- Initiate work orders, receive payments for various accounts, and issue purchase orders to employees.
- Coordinate customer questions for other departments by determining the customer's needs and helping the public with concerns.
- Maintain City Committee records.
- Set up business registration accounts and print business registrations for all businesses.
- Performs related duties as assigned
- Customer Service practices and techniques.
- Experience with Microsoft Excel and Publisher, modern office procedures, filing systems, practices and equipment including the operation of a personal computer and various software applications.
- The organizational structure of City government.
- Maintain a professional demeanor during stressful situations.
- Communicate clearly and concisely, orally and in writing.
- Prepare accurate and grammatically correct written reports.
- Understand and carry out oral and written directions.
- Establish effective working relationships with the public, staff, and City Officials.
- Respond to citizen requests in a courteous and effective manner.
- Perform a wide variety of duties and responsibilities with accuracy and speed under the pressure of time-sensitive deadlines.
- Demonstrate integrity, ingenuity, and creativity in job performance.
Education and Experience
Graduation from high school; plus one (1) year of college; AND One (1) year of related experience as an administrative assistant or customer service support OR an equivalent combination of education and experience
Physical Requirements
The employee is frequently required to sit, bend, operate a computer keyboard or type, handle materials, or reach with hands and arms performing the essential functions of the position. The duties require sitting for long periods, accessing stored file boxes and file cabinets and moving and organizing physical file materials. The employee must occasionally lift 25 pounds. The employee must have sufficient speech and hearing abilities to be able to discern verbal instructions and communicate effectively in person or by telephone or electronic mail. Close vision, distance vision, depth perception, and the ability to adjust focus, conduct research and inspect materials are abilities specifically required to perform the functions of this position.
DISCLAIMER
The above statements describe the general nature, level, and type of work performed by the incumbent(s) assigned to this classification. They are not intended to be an exhaustive list of all responsibilities, demands, and skills required of personnel so classified. Job descriptions are not intended to and do not imply or create any employment, compensation, or contract rights to any person or persons. Management reserves the right to add, delete, or modify any and/or all provisions of this description at any time as needed with or without notice. This job description supersedes earlier versions.
