Systems Administrator

This role is responsible for assistance with the management of the City’s server and PC infrastructure.  Additionally, the position will provide staff support by responding to service tickets and participating in IT projects.

Supervision

Under direct supervision of the Information Technologies Manager.

1. Responds to and resolves computer-related service tickets submitted by various department groups in a timely manner with adequate documentation of the process through internal ticketing system.
2. Helps to plan, deploy, enhance, and may develop new and existing computer and telephone systems.
3. Assists in the implementation of advanced and/or specialized systems throughout the City departments.
4. Installs, configures, tests, maintains, monitors, and troubleshoots end user computing devices, software, mobile technology, telephone equipment, peripheral devices, networking, hardware, and software.   Performs on-site analysis and diagnosis as needed.
5. Implements and maintains imaging systems for computer systems.
6. Maintains, upgrades, and replaces operating systems and software, servers, storage, and security solutions.
7. Assists in the administration of the City’s Microsoft 365 tenancy.
8. Leverages Microsoft RSAT for Windows to manage server, network, and computer environment (AD, DHCP, DNS, Group Policy, RDS, and more).
9. Mitigates security threats and conducts security audits as needed, to ensure effective measures are being administered. 
10. Helps conduct research on products, services, protocols, and industry standards to support implementation efforts.   Evaluates and makes recommendations on new products. 
11. Assists in network device management, such as activating and configuring new ports on switch for new or moved devices. 
12. Deals effectively and courteously with all fellow staff and the public.
13. Performs other duties as assigned.

Important Duties

1. Attends in-service training sessions or other training sessions deemed appropriate by supervisor or department head.
2. Assists in training end users in the use of equipment and software.
3. Maintains a neat and orderly work area.
4. Handles a wide variety of work, sometimes simultaneously, on a regular basis.   Maintains confidentiality as required.

Education & Experience

• Associate degree from an accredited college or university in Computer Information Systems, Computer Science, or related field, plus two (2) years of related professional experience.  Directly related work experience may be substituted for the education requirement on a year-for-year basis.
• IT certifications (A , Network , Security , Microsoft certifications, etc.) preferred.

Knowledge, Skills, & Abilities

Must have a working knowledge and ability to maintain and troubleshoot Microsoft Windows (server and desktop), Apple iOS, Linux; Must provide excellent customer service in responding to and resolving service requests; Must have experience managing and monitoring network storage backup solutions, working knowledge of Synology and Veeam Solutions preferred; Must be able to research and interpret technical manuals, procedural documentation, or other related information; Must effectively perform troubleshooting to isolate or resolve issues; Must effectively communicate during ticket response and documenting process, prioritize service requests, and respond accordingly; Must demonstrate desire to learn more and familiarize themselves with all City information systems including the associated software programs; Must have a thorough working knowledge of Microsoft Office applications, specifically Office365; Experience with Cisco switch and router management (preferred);   Knowledge of Windows 10 and 11, working knowledge of Windows Server, including installation, configuration, troubleshooting, diagnosis, repair, and maintenance; Familiarity with virtualization (VMWare and Hyper-V) server management preferred.

Must be able to perform effectively as a member of a team in carrying out the City’s Mission, Vision, & Values as well as the Trust Edge Experience©, which further establishes the foundation for our Mission, Vision, & Values through the 8-Pillars of trust, which are: Clarity, Compassion, Character, Competency, Commitment, Connection, Contribution and Consistency. Overall professionalism displaying the utmost integrity, discretion, courtesy, cooperation, discipline, and behavior.

Special Requirements

Miscellaneous Requirements

• Must be at least 18 years of age.
• May be required to work a variety of shifts including nights, weekends, or holidays. 
• Must be a dependable person due to the small size of the work force.  
• Subject to emergency call-in.  

Physical Demands

Must possess the ability to operate a computer keyboard and/or mouse. Must have the ability to lift 40 pounds and move objects in accordance with completing job functions.

Work Environment

Primarily indoors with heating and cooling regulated in a general office environment.

Selection Guidelines

Formal application, rating of education and experience, oral interview, reference check and job-related tests may be required.

The duties listed above are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

THE CITY OF REPUBLIC IS AN EQUAL OPPORTUNITY EMPLOYER.

Individuals with disabilities should request reasonable accommodations in accordance with the Americans with Disabilities Act prior to testing or appointment. Proof of United States Citizenship/Authorization to Work in the United States as established by the immigration Reform Act of 1986 is a condition of employment. We are committed to diversity and a drug-free workplace. Pre-employment drug testing is required.

Salary : $52,374 - $69,534