Civil Service Specialist

**Promotional Opportunity**

**This is an internal recruitment only for current qualified classified City of Reno Employees**

Join a team that helps shape the City's workforce!

The Civil Service Specialist is much more than an administrative support position. This role serves as the operational backbone of the Civil Service Department, supporting recruitments, examinations, Commission meetings, and the merit-based hiring processes that help every City department attract and select qualified employees.

The ideal candidate enjoys variety, takes pride in exceptional customer service, and thrives in an environment where no two days are the same. They are organized, curious, dependable, and enjoy balancing administrative responsibilities with analytical work. Success in this position requires initiative, sound judgment, strong attention to detail, and a commitment to fairness and public service.

As a member of a small, collaborative team, you'll have the opportunity to contribute to meaningful work that impacts every City department while developing a broad range of human resources, recruitment, and Civil Service experience.

We currently have one vacancy in the Civil Service Department in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.

This is an internal recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees.

The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.

• Performs a variety of technical, programmatic, administrative, advanced clerical, and routine staff and analytical duties requiring the application of specific program knowledge and administrative abilities in support of Civil Service programs, operations, and functions.
• Schedules applicants for testing or notifies of failure to qualify; generates letters through the tracking system; administers and scores written tests; trains subject matter experts in using rating guidelines.
• Prepares certification lists and databases to be used in a variety of correspondence and reports; accesses databases to prepare informational materials and correspondence; reviews finished materials for completeness, accuracy, and proper format.
• Prepares recruitment packets; conducts and reviews job analysis data regarding entry-level and promotional test designs and minimum qualifications.
• Coordinates the preparation of new test materials; reviews, organizes, and prepares tests, questionnaires, and physical conditioning exam forms.
• Participates in job analysis preparation, data collection, and final analysis for exam design; assists the Chief Examiner in administering applicant tracking and examination analysis databases; creates exam plans and moves applicants through the exam plan steps.
• Creates and sends notice templates and makes adjustments to administrative settings in the applicant tracking system; trains other employees in database usage.
• Coordinates logistics for assessment centers and assembled examinations.
• Plans, prioritizes, assigns, supervises, and reviews the work of clerical support staff; ensures accuracy and efficiency of work performed.
• Receives and responds to requests from employees and the public; resolves complaints and takes necessary corrective action as required; provides information on rules, regulations, policies, and procedures within the area of assignment
• Coordinates Civil Service Commission services and program/project activities with those of other City programs, functions, departments and staff, boards, committees, and task forces as well as external agencies, groups, and the general public.
• Coordinates data, resources, and work products as necessary and upon request in support of a productive and positive working environment.
• Conducts research; prepares, revises, and implements various administrative policies, procedures, rules, and regulations in accordance with organizational practices.
• Establishes a procedural manual for clerical and administrative support services for assigned areas; develops and revises office forms and report formats.
• Conducts the more routine surveys, research, and statistical analysis on administrative, fiscal, and operational issues.
• Writes reports to present and interpret data, identify alternatives, and make recommendations.
• Provides staff assistance to the Chief Examiner; provides staff support to a variety of committees and boards as assigned; participates in representing the Civil Service Commission to public and private groups, organizations, and other City groups.
• Performs other duties as required.

The following minimum qualifications are required to be met at the time of application.

Education:
High school diploma or equivalent supplemented by college-level coursework in human resources management or a related field.

Additional relevant work experience beyond the three-year requirement will be substituted for the required college-level coursework.

Experience:
Three years of increasingly responsible technical, administrative, and advanced-level clerical experience in a human resources program area.

At least 60 semester or 90 quarter-hour credits with coursework in human resources, business/public administration, or a closely related field will substitute for two years of the required experience.

To be considered qualifying, your experience must include responsibilities in each of the following areas:

• Technical: Applying human resources policies, procedures, laws, regulations, or collective bargaining agreements to process personnel actions, determine eligibility, research and resolve HR-related issues, or provide guidance on HR processes.
• Administrative: Coordinating and supporting human resources operations by maintaining personnel records, preparing reports and correspondence, tracking personnel actions, ensuring compliance with established procedures, and providing administrative support for HR programs.
• Advanced-level clerical: Performing complex clerical duties in support of HR programs that require knowledge of human resources processes, independent judgment, attention to detail, accuracy, and the ability to handle confidential information. This is more than routine data entry, filing, or other basic clerical tasks.

License:
Must possess a valid driver's license or otherwise demonstrate the ability to independently get to and from multiple work locations as required.

**Bilingual candidates are strongly encouraged to apply.**

To Apply:
Submit your completed application and all additional information/documentation requested through our job board at https://www.governmentjobs.com/careers/reno  by July 26, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to submit an online application include: Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities. 

If you are having difficulty logging into your governmentjobs.com profile, please call the applicant support line at 855-524-5627. 

Application Preparation:

A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.

Examination Process:
Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which include a Microsoft Excel/Word simulation, Customer Service skills test,  Data Summarization skills test, and an Employee Personality Profile, along with a Training and Experience evaluation (T&E) weighted as follows:

Training & Experience Evaluation (T&E) = 40%

Microsoft Excel/Word simulation = 20% 

Customer Service skills test = 20%
Data Summarization skills test = 20%

Employee Personality Profile = Informational purposes only

Online Assessment Details:
Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.

The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on July 26, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.

Training and Experience Evaluation (T&E) Details:
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.  

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification: 
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.

We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven’t opted in before, the option will appear before you submit your application. If you’ve previously opted in or out, you can update your choice anytime in account settings in your governmentjobs.com profile.

Testing Accommodation:
We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the Accommodation Request Form by the closing date of this announcement. All requests will be handled with confidentiality and respect.

Contact Information: 
Reports (Rule XV, Section 2)
Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information including phone number, email, and mailing address

Employee/Veteran Preference in the Event of Tie Scores:

Promotional Examinations (Rule VIII, Section 7):
If two or more employees earn the same final score (including seniority points), veterans’ preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.

Seniority Points:

Seniority Credit (Rule VIII, Section 9):
Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:

The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.

Appointment and Certification:
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.

Probationary Period: 
Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)

Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.

The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.

Questions and Updates:
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or civilservice@reno.gov.

The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.

Salary : $69,035 - $97,115