Communications Dispatcher

Be the Calm Behind the Call. Make a Difference Every Shift.

The Raymore Communications Center is seeking dedicated, professional individuals to join our team as 911 Dispatchers. Every call you answer has the potential to save a life, provide reassurance during someone's worst moment, or help first responders get where they're needed most.

If you thrive in a fast-paced environment, enjoy problem-solving, and want a career that truly makes a difference, we encourage you to apply!

Essential Duties & Responsibilities

• Answer emergency and non-emergency calls with professionalism, empathy, and efficiency.

• Gather critical information quickly and accurately from callers.

• Dispatch police, fire, and EMS personnel using a Computer-Aided Dispatch (CAD) system.

• Prioritize multiple incidents while maintaining situational awareness.

• Monitor and coordinate radio communications with first responders.

• Enter and retrieve information from state and national law enforcement databases.

• Provide clear instructions and reassurance to callers during emergencies.

• Maintain accurate documentation and records of all calls and dispatched incidents.

• Work collaboratively with law enforcement, fire departments, EMS, and neighboring agencies to ensure effective emergency response.

• The Communications Center operates 24/7/365 - including nights, holidays, and weekends.

We're Looking For Someone Who:

• Remains calm under pressure.

• Has excellent communication and listening skills.

• Can multitask and make sound decisions in high-stress situations.

• Demonstrates strong attention to detail and accuracy.

• Works well as part of a team while also being self-motivated.

• Is committed to providing exceptional public service.

Why Join Our Team?

The City of Raymore is a great place to work and our benefits are AWESOME!

• Comprehensive paid 15 weeks of hands-on training

• Retention Incentives

• Competitive pay

• Tuition reimbursement

• Investment in your future development with continuing education and training

• 100% paid LAGERS L6 retirement

• 14 paid holidays

• 16 hours accrued PTO per month for the first 4 years.

• $2,500 recruitment incentive at 6 months of successful performance $2,500 recruitment incentive at 1 year of successful performance for full time positions

Minimum Qualifications:

• High School Diploma or equivalent (GED).

• Must be a United States citizen or authorized alien worker.

• Must possess and maintain a valid driver’s license.

• Work under pressure and be able to handle stressful situations.

• Proficient in using computer software, multiple computer applications, and technology in a fast-paced environment.

• If applicable, pass required testing.

Process:

The extensive selection process includes:

• Proficiency Test

• Preliminary Interview

• Typing Test

• Oral Board Interview

• Background Investigation

• Credit Check

• Computer Voice Stress Analysis (CVSA) Examination

Once a conditional offer has been accepted, applicants will also complete the following:

• Psychological Examination

• Drug Screen

• Hearing Test

The City of Raymore is an Equal Opportunity Employer. Eligible candidates will be notified of next steps after application review.