IT ANALYST I, II

This job description outlines the general nature and level of work performed. It is not an exhaustive list of all responsibilities, duties, and skills required.

Location: Rapid City, SD

Job Summary: The IT Analyst supports the City of Rapid City’s technology infrastructure by analyzing, implementing, and maintaining hardware, software, and network systems across departments. This position provides technical support, troubleshoots system issues, and collaborates with staff to ensure secure, efficient, and reliable technology operations that support City services.

Essential Duties and Responsibilities – IT Analyst I:

• Troubleshoot, diagnose, and resolve technical hardware, software, system, and network issues
• Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting
• Provide technical guidance for technical training, including documenting step by step procedures when required
• Complete initial setups for new users in all enterprise systems including Active Directory and Enterprise resource planning (ERP) solutions
• Provide on call support
• Conduct maintenance on Servers and Server OS as part of the prescribed maintenance schedule
• Execute projects or sections of projects with higher level of supervision from senior analysts or management
Maintain documentation for assigned areas of the environment

Essential Duties and Responsibilities – IT Analyst II:

• Performs all duties of Analyst 1
• Design and execute projects or sections of projects with moderate guidance from senior analysts or management
• Independently troubleshoot and resolve system, server, enterprise application, and network issues of increased complexity
• Analyze existing systems and processes and develop solutions to improve efficiency in the areas of computer, software and account maintenance
Coordinate system implementation projects through installation, testing, and final deployment.

Qualifications – IT Analyst I:

• Associate’s degree in computer science, information technology, or related field preferred
Four years of recent experience in systems, network, server, enterprise application, or related information technology administration and support

Qualifications – IT Analyst II:

• Must meet all IT Analyst I requirements. In Addition:
Five years of recent progressively responsible experience in systems, network, server, enterprise application, or related information technology administration and support, including experience troubleshooting systems and participating in technical projects.

All Levels:

• Experience with one or more of the following is preferred:
• Microsoft 365 System administration and architecture
• Microsoft Entra ID and Intune
• Microsoft SQL Server
• Enterprise resource planning (ERP) systems, including Tyler ERP
• Microsoft Hyper-V or similar virtualization technologies
Microsoft Active Directory

Work Environment:

• The noise level in the work environment is usually moderate.
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms.
• The employee is frequently required to sit; stoop, kneel, crouch, or crawl and talk or hear.
• The employee is occasionally required to climb or balance and taste or smell.
• The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision and distance vision.