What are the responsibilities and job description for the Customer Service Representative I/II position at City of Rancho Cordova, CA?
THE POSITION
Do you enjoy taking the extra step to provide good service and make a great impression?
Are you detail oriented and punctual?
Do you know Rancho Cordova well and are seeking an opportunity to make it better each day?
Look no further! The City of Rancho Cordova is seeking a Customer Service Representative I/II who has interest in local government to join the Administrative Support Division.Are you detail oriented and punctual?
Do you know Rancho Cordova well and are seeking an opportunity to make it better each day?
The Position
As Rancho Cordova's Customer Service Representative I/II, you will be the frontline ambassador for the City of Rancho Cordova! We are seeking a customer-focused, collaborative professional with exceptional communication skills and a passion for delivering outstanding public service. In this dynamic role, you will assist residents, businesses, and visitors by providing accurate information, resolving inquiries, and connecting customers with the appropriate City resources. You will also play a key role in supporting City Hall operations by preparing reports and providing high-quality administrative support that contributes to the efficient delivery of City services.
The Ideal Candidate
The ideal candidate will be a customer service professional familiar with Rancho Cordova who embodies the following:
- Taking initiative to find solutions.
- Representing the City well by taking the extra step to make a positive impression.
- Taking pride in doing a good job and supporting others.
- Paying attention to detail in punctuation, spelling, and correct tone of documents.
- Being detail-oriented with tasks such as expense and reimbursement preparation, meeting and event support, and process orders and transactions.
APPLY TODAY! Take the next step in your career journey with the City of Rancho Cordova!
- NOTE: This recruitment will close at 11:59 p.m. on July 31, 2026, or upon receipt of the first 200 applications, whichever occurs first. Applicants are encouraged to apply promptly.
BENEFITS OF WORKING FOR THE CITY OF RANCHO CORDOVA
- Choice of a generous monthly stipend for Medical/Dental/Vision or Cash in Lieu of Medical Insurance.
- 13 paid holidays per year
- Universal Time Off (combined vacation and sick leave).
- CalPERS Retirement.
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Tuition Reimbursement up to $2,500/fiscal year
- The City of Rancho Cordova is also a qualified employer for the Public Service Loan Forgiveness (PSLF) program.
- Onsite fitness area & many more employee perks!
The City of Rancho Cordova is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, sexual orientation, gender identity, age, national origin, protected veteran status, disability or any other characteristics protected by law.
EXAMPLES OF ESSENTIAL DUTIES
Full job descriptions for each of the position levels can be found by clicking the link below:
Customer Service Representative I - Hourly Range: $23.32 - $28.41
Customer Service Representative II - Hourly Range: $25.65 - $31.25
EMPLOYMENT STANDARDS & MINIMUM QUALIFICATIONS
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain knowledge and abilities would be:
Customer Service Representative I
- Possession of a high school diploma, GED, or equivalent. College course work is highly desirable.
- One (1) year of general clerical experience.
- A valid California driver’s license and acceptable driving record may be required in accordance with the City of Rancho Cordova’s Driving Policy. When driving is not an essential function, employees must be able to travel to off-site meetings, trainings, events, and other work-related locations as required to perform the duties of the position.
Customer Service Representative II
Education/Training:- Possession of a high school diploma, GED, or equivalent. College course work is highly desirable.
- Two (2) years of responsible customer service experience comparable to a Customer Service Representative I with the City of Rancho Cordova..
- A valid California driver’s license and acceptable driving record may be required in accordance with the City of Rancho Cordova’s Driving Policy. When driving is not an essential function, employees must be able to travel to off-site meetings, trainings, events, and other work-related locations as required to perform the duties of the position.
For a complete list of employment standards and minimum qualifications, please refer to the job description link below.
Customer Service Representative I/II
PHYSICAL WORKING CONDITIONS AND ENVIRONMENTS
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
Requires mobility and manual dexterity to work in a standard office environment, use standard office equipment and occasionally attend off-site meetings or events; speech and hearing to communicate in person and by telephone; vision to read handwritten and printed materials and a computer screen; strength and agility to lift and carry items weighing up to 20 pounds. Some
accommodations may be made for some physical demands for otherwise qualified individuals who require and request such accommodations.
FLSA - Non-exempt status
Equal Opportunity Employer
The City of Rancho Cordova complies with the letter and spirit of the Equal Employment Opportunity and Americans with Disabilities laws in its employment process. Please advise the Human Resources Department of any reasonable accommodation you need in order to participate in the City’s application process.
HumanResources@CityofRanchoCordova.org
NON-EXEMPT EMPLOYEE BENEFIT SUMMARY
CALPERS Retirement - The City of Rancho Cordova contracts with the California Public Employees' Retirement System (CalPERS) for a defined benefit plan.
Tier 1: Employees hired prior to December 31, 2012, and "Classic Members" hired subsequently with less than a six (6) month break in service, are provided 2.7% at 55 retirement formula. City employees pay the full 8% of their base pay toward this retirement benefit.
Tier 2: Due to the Public Employees' Pension Reform Act of 2013 (Assembly Bill 340), new Miscellaneous members hired after January 1, 2013, or "Classic Members" with a break in service of more than six (6) months, are eligible for the 2% @ 62 CalPERS retirement formula for fiscal year 2025/2026. Employee contribution rate is 7.75% of PERS-able compensation, up to $186,906. (Note: the employee contribution will change as the cost of the benefit changes, since the employee is required to pay half the normal cost.)
1959 Survivor Benefit (Indexed Level)
The 1959 Survivor Benefit provides a monthly allowance to eligible survivors of members who die while actively employed. The monthly benefit payable to survivors in the Indexed Level increases by 2% each year. Benefit amounts for fiscal year 2025/2026 are $837, $1,673 and $2,510 for 1, 2, or 3 eligible survivors.
457 and 401(a) Deferred Compensation Plan
- City will contribute $23.08 per pay period into the 457 Deferred Compensation Plan on behalf of the employee.
- City will match up to 3% of the base salary for employees who participate in the 457 plan. City match is placed in a 401(a) plan. There is no vesting period.
- Employees may also voluntarily participate in the 401(a) defined contribution retirement program; however, election must be made upon hire and is irrevocable during employment with the city.
Health Insurance (medical, dental and vision) - The City offers a "cafeteria plan," which includes a monthly medical stipend the employee may apply toward premiums for medical, dental and vision.
Cash-in-lieu - If your total health, vision and/or dental premium costs are lower than $300, you may receive the difference as cash in lieu up to a total of $300. If you do not need to purchase medical, dental or vision benefits from the City, you are eligible for a total of $300 cash in lieu per month.
Medical Benefits
Retiree Health Medical Benefits - CalPERS plans made available, and retiree medical contribution offered toward the cost of the plan. In 2026, the retiree medical contribution is $162.00 per month. The retiree medical contribution will continue to increase until it is equal to the minimum contribution required by CalPERS for the employer to pay on behalf of an employee.
Dental - Delta Dental PPO
Vision - Vision Service Plan (VSP)
Flexible Spending Account (FSA)
- Medical FSA for the plan year is $3,400 (maximum)
- Dependent Care FSA for the plan year is $7,500 (maximum)
Universal Time Off (UTO) - vacation and sick leave combined
Universal Time Off Cash Out - Employees may cash out up to 80 hours in fiscal year 25/26.
Bereavement Leave - On the date of hire, employees are entitled to 24 hours of Bereavement Leave per event due to the death of a member of an employee's immediate family.
Universal Time Off Cash Out - Employees may cash out up to 80 hours in fiscal year 25/26.
Bereavement Leave - On the date of hire, employees are entitled to 24 hours of Bereavement Leave per event due to the death of a member of an employee's immediate family.
Holidays - 13 Holidays per year.
Winter Break - Reviewed by the City Manager each year.
Life Insurance - $50,000 life insurance policy
- Life price per $1,000 $0.109
- AD&D price per $1,000 $0.025
Long Term Disability
- LTD price per $100 $0.145
- 60% of earnings up to $7,500
- 90-day benefit waiting period
- Maximum Benefit Duration - To age 65 or Social Security Normal Retirement Age
Social Security - No
Employees do not pay into and earn credit toward future benefits in Social Security, since the City offers an IRS qualifying retirement plan. Medicare benefits, however, will not be affected.
Employee Assistant Plan (EAP) - Available to employee and immediate family. Includes concierge, financial and legal services.
Employees do not pay into and earn credit toward future benefits in Social Security, since the City offers an IRS qualifying retirement plan. Medicare benefits, however, will not be affected.
Employee Assistant Plan (EAP) - Available to employee and immediate family. Includes concierge, financial and legal services.
Wellness Program - On-site fitness room, shower and lockers and ping pong tables available for employee use.
Tuition Reimbursement - Up to $2,500 per fiscal year.
Training and Development - Available and encouraged for each employee.
Updated January 2026
Salary : $2,500 - $7,500