Service Advisor

Job Description

We are excited to offer an incredible opportunity for a skilled and talented Service Advisor to join our dynamic team! As a member of Fleet Management Operations (FMO), you will be responsible for providing crucial administrative support to ensure the smooth operation of our organization.

The ideal candidate in this position will have excellent customer service skills, vehicle service coordination experience, provide detailed documentation on shop and vehicle matters, and effective communication skills, both written and verbal. You will work closely with staff at all levels to handle a variety of administrative tasks including scheduling, correspondence, data entry, and project management.

The candidate for this role will have a strong understanding of office procedures and Microsoft programs. Additionally, excellent communication skills, both written and verbal, and the ability to operate in a fast-paced environment are a must.

We are a highly motivated team that is dedicated to excellence in all that we do. If you are up to the challenge of working in a fast-paced environment with a team that is committed to success, then we encourage you to apply. Do not miss out on this exciting opportunity to join FMO and take your administrative support career to the next level!

We’re looking for a highly organized and proactive professional who thrives in a fast-paced shop office environment. Writing shop work orders to make vehicle repairs more effective and efficient. Someone to help in managing department communications by informing operators and supervisor about the status of their equipment, reviewing and forwarding emails to the appropriate contacts, compiling data, updating spreadsheets, and generating reports to provide to your team. You will help the shop office run smoothly by assisting with scheduling meetings and functions, and preparing departmental documents such as authorization forms, expense reports, and records. You will also assist in monitoring timesheets, maintaining office supplies, and performing other related tasks as needed.

About Us:
We’re a nationally recognized division within the Engineering Services Department, responsible for maintaining over 4,700 fleet assets—from police cars and trash trucks to mowers and heavy equipment.

Our team of 81 professionals includes technicians, parts staff, supervisors, and more—all working together to deliver top-tier service, innovation, and reliability.

We take pride in our work, support one another, and lead the way in fleet excellence across North Carolina and beyond.

If you’re ready to be part of something bigger, we’d love to have you on board!

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

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  Provides customer service by answering and disseminating phone calls, and assisting in-person guests with meetings, questions, deliveries, etc.
• Interact with vehicle operators/drivers (Customers), interpret and document their vehicle concerns, and create accurate work orders for shop to diagnose and service vehicles
• Update customer on vehicle status(parts on order, vehicle still in repair bay being serviced, vehicle at the vendor, ready to be picked up, etc.)
• Perform quality control on work order to be closed
• Prepare reports related vehicle service(Preventative maintenance reports, fuel use, accident data, etc.)
• Contact and coordinate with vendors for vehicle service, vehicle recovery, collision repair, fuel deliveries, and more
• Drives vehicles for the purposes of parking, picking up vehicles, moving surplus vehicles to designated lots, etc.
• Reviews and forwards department emails to the appropriate contact
• Compiles data, updates spreadsheets, and generates reports for the assigned department
• Picks up and distributes incoming mail and receives deliveries
• Assists with scheduling department meetings and functions
• Prepares various departmental documents such as authorization forms, expense reports, and records
• Provides customer service by answering calls from internal and external clients
• Performs basic research, routes specific requests to appropriate resources, takes and delivers messages

Typical Qualifications

Education and Experience:

Licenses or Certifications:

Additional Information

• Record keeping
• General office practices and administrative procedures

• Customer service
• Composing documents including reports, presentations, and correspondence

• Maintain confidentiality
• Meet deadlines and prioritize competing demands