Fiscal Specialist, Senior

The City of Raleigh is looking for Fiscal Specialist, Senior to join our Accounting Team in the Customer Care & Billing Division of Raleigh Water! In this role, you will investigate and resolves daily accounting exceptions, requests, and/or errors. This individual works closely with internal and external City departments and divisions, as well as customers to resolve complex accounting issues. This position looks at trends, as well as unique scenarios, and determines root cause to fix, and/or improve quality customer service and experience and will serve as a back-up for key accounting and billing team tasks.

About Us:

The City of Raleigh has been recognized as one of the best cities to start and establish a career. And Raleigh Water is recognized as one of the most successful utilities in the country! Doesn’t it make sense to start or continue your career with us? We currently serve approximately 600,000 people in Raleigh, Garner, Wake Forest, Rolesville, Knightdale, Wendell, and Zebulon.  

Our success is powered by people and technology. The Customer Care & Billing Division of Raleigh Water staffs approximately 70 positions, providing a combination of unique positions including:

We leverage technology to support our goal of exceptional customer service delivery and customer experience. We continuously assess and enhance our processes to drive greater effectiveness, efficiency, standardization, and sustainability—while maintaining exceptional accuracy in billing approximately $320 million annually.  

About You:

We are looking for a strong communicator who enjoys working with teams, customers, and peers to identify/solve problems and recommend solutions. The ideal candidate is engaged, motivated, enthusiastic, takes initiative, detail-oriented, organized, and works well with a variety of teams and/or individuals. Someone who produces accurate and quality work, is dedicated to completing tasks/projects on time, sends timely responses to management/stakeholders, keeps management in the loop of errors/issues, and is accountable to commitments. 

The right person for this role uses good judgment and makes good decisions when performing tasks, is comfortable stepping out of their comfort zone to adapt to new changes and workflows and adept in managing and analyzing financial data from multiple report sources.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

• Responsible for daily/monthly balancing/reporting between 4 financial software systems, monthly/year-end reconciliation processes, and reporting discrepancies to manager

• Prepares, processes, and manages financial transactions related to accounts receivable, bankruptcies, city owned accounts, general ledger errors, NCDSOP program updates, journal entries, and other tasks

• Investigates, resolves, and corrects accounting items related to misapplied payments, payment research, refunds, credit transfers, returned payments, adjustments, and payment exceptions; provide follow-up to customers

• Responsible for creating, maintaining, analyzing, and managing financial reports/spreadsheets and providing updates to management, directors, accounting departments, external departments, and other stakeholders

• Assist Billing & Financial Manager with accounts payable, managing invoices/vendors, town reimbursements and other key tasks as needed

• Reviews errors and trends from accounting exceptions, reports, and issues from accounting team to assess training needs of the division and recommend process improvements/corrections to manager

• Creates, updates, reviews and maintains Standard Operating Procedures (SOP’s) and reference guides for accounting processes/changes

• Serves as back-up to accounting and billing teams in completing key tasks and special projects during high volume times

• Assist with unit acceptance/SIT testing and provide subject matter expertise for accounting related items during system enhancements, upgrades, and implementation

Education and Experience:

Associate's Degree or 2 Years of College in Business Administration, Accounting, Finance, or related field and 1 to 3 years' experience in billing, accounting, payroll, or a related field

OR 

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted.Knowledge, Skills and Abilities:

• CC&B billing software functionality, Peoplesoft, or similar applications or ability to become functional with these applications within the first 3 months

• Microsoft Office Suite of products to include Excel, Word, PowerPoint, and Outlook.  

• Principles and practices of general accounting and financial management

• Applicable federal, state and local laws, codes, and regulations

• Applicable City policies and procedures

• Managing fiscal processes

• Gathering data, analyzing findings and applying logic and reason

• Interpreting, monitoring and reporting financial information and statistics

• Authoring and preparing original reports, documents and presentations

• Monitoring project schedules, status and compliance

• Organizing and maintaining fiscal program/process documentation, schedules, records and files

• Coordinating deadlines and prioritizing competing demands

• Interpreting and applying applicable laws, codes, regulations and standards (based on assignment)

• Utilizing communication and interpersonal skills as applied to interaction with coworkers, supervisors, the general public, and others to sufficiently exchange or convey information and receive work direction

• Conduct meetings and present information to technical and non-technical audiences

• Maintain fiscal program/process documentation, schedules, records and files

• Track and organize data, financial statements and transactions

• Maintain confidentiality of information

• Use technology and software programs to extract and share data with staff

• Build positive working relationships with internal and external stakeholders

ADA and Other Requirements:?

Work Environment and Physical Effort:
Sedentary: Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull, or otherwise move objects, including the human body.

Work Environment:
Work is typically performed in an office or similar indoor environment.

Work Exposures:
Work in this position does not require frequent environmental exposures.

City of Raleigh is an Equal Employment Opportunity (EEO) employer. Accommodations for individuals with disabilities are provided upon request.

Salary : $49,900 - $74,900