Tenant Based Rental Assistance Care Coordinator

Are you passionate about empowering the City of Raleigh community? Do you want to be a part of the solution to homelessness? In 2025 the City of Raleigh began a pilot program (Tenant Based Rental Assistance, TBRA) to provide rental assistance and case management to a small number of residents experiencing unsheltered homelessness in the Downtown Core. Upon expansion of this program, the Department of Housing and Community Development is looking for a dedicated Care Coordinator to continue this work.

Our team is seeking a committed, person-centered applicant who is well-versed in providing case management to vulnerable individuals in a housing crisis. This role works alongside the Care Navigation Team to provide direct case management and connections to care for residents who have been identified as living unsheltered in the City of Raleigh. The team’s approach to work is flexible, highly collaborative, and evidence based.

About You:

Candidates interested in and experienced with crisis response and intervention with excellent interpersonal communication and collaboration skills, a commitment to equity, and a track record of demonstrating initiative and sound judgment when handling ambiguity are encouraged to apply. Evidence of working with the unhoused community, persons experiencing mental health or substance use challenges is preferred. Certification as a Certified Peer Support Specialist is a plus.

This position will be supervised by the Care Navigation Supervisor, but the ideal candidate will be self-directed and able to operate in crisis response situations with minimal supervision.

About Us:

The Housing and Community Development Department’s Care Navigation team is part of the Raleigh CARES Alternative Response Program. The Care Navigation Team is committed to improving the quality of life for those in our community who are experiencing housing instability. The Team provides direct service support for people navigating the sometimes-complex landscape of care available in the area. The Team works in the community, meeting people where they are at, and walking alongside them while they connect to the services they need to achieve independence and improve their quality of life. The Care Coordinator’s role is essential to the implementation of our TBRA pilot program and will be an integral part of a team working for the betterment of all residents of the City of Raleigh. We believe that when all have affordable housing our community becomes even stronger.

Duties and Responsibilities

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by employees in this job. Employees may be requested to perform job-related tasks other than those specifically presented in this description.

Contract Duties:

• Process invoices for various vendors to ensure timely payment
• Perform HOME Investment Partnerships Program (HOME) monitoring to ensure grant compliance
• Maintain tracking status on purchase orders and prepares purchase requisitions
• Update and maintain the department’s data reporting systems to provide accurate programmatic reports of all activities and projects including expenditures and revenues
• Generate a variety of periodic ad-hoc and annual reports by compiling and verifying data using the financial information system and HUD Integrated Disbursement and Information System (IDIS)

Direct Service Duties:

• Provide culturally competent direct services to individuals referred to the Care Navigation team who are experiencing unsheltered homelessness. This position is community-based and will require a City driving permit to provide services
• Establish and maintain excellent working relationships and clear, open, timely, cooperative, and collaborative communication with all staff, clients and families of clients, community partners, and partner agencies
• Develop highly collaborative, trusting, and productive relationships with other Raleigh CARES alternative response team members
• Manage an ongoing caseload of approximately 15-20 individuals at any given time, assisting primarily with housing navigation, tenancy support, and housing resource identification and assistance. Assuring that connections are made to services and supports. Facilitating warm handoffs to other, non-housing services as needed
• Meet with participants (referred individuals) to establish and maintain positive and trusting relationships that are person-centered, strengths-based, and trauma-informed. Acting as an advocate for peers, ensuring their needs are met and barriers to treatment are removed. Assisting participants in identifying and engaging various community resources and supports
• Work closely with Care Navigation team members to develop individual housing and care connection plans for referred individuals, including identifying the needs and barriers to accessing/maintaining housing and other services and for referred individuals

Team Duties:

• Demonstrate a high level of resilience and self-care as part of maintaining wellness in a care coordination position
• Maintain accurate and up-to-date documentation as required by the agency, local, state, and federal policy and requirements
• Participate in case conferences, staff meetings, in-service training, and other staff development activities. Integrate peer voices in planning, policy, and evaluation conversations
• Contribute to strategic planning activities and conversations regarding the performance and direction of the department, particularly in regard to crisis response and departmental culture. Help to identify opportunities for programmatic expansion and relationships

Typical Qualifications

Education and Experience:

Associate's Degree or 2 years of College in Property Management, Business Management, Real Estate, or related field, and 1 to 3 years' experience in contract management, customer service, administration, or a related field

OR

Any equivalent combination of training and/or experience that provides the required knowledge, skills and abilities may be substituted

Licensing and Certifications:

• Valid North Carolina Class C Driver’s License with a satisfactory driving record, or the ability to obtain within 60 days of hire

Preferred Qualifications:

• Bachelor’s Degree in human services field, or 2 to 4 years’ experience working in Human Services position
• At least one year of relevant experience to include: crisis response; outreach/engagement to populations experiencing behavioral and mental health, substance use, and/or Intellectual Developmental Disability crises
• Lived experience with housing instability
• NCPSS Certification
• Knowledge and experience with service delivery documentation (including person centered planning), HIPAA/confidentiality standards, utilization review, and data management, and reporting
• Ability to speak two or more languages, with a high priority on Spanish