Concessions Manager

Description

GENERAL PURPOSE:

The Airport Manager oversees and manages the daily operations of airport restaurant and concession services, including food service operations and non-edible retail items.

Classification Summary

The Airport Manager oversees and manages the daily operations of airport restaurant and concession services, including food service operations and non-edible retail items. This position ensures high levels of customer satisfaction, safety compliance, and operational efficiency while supporting airport standards and brand expectations in a fast-paced travel environment. The Concessions Manager reports to the Executive Director who evaluates work quality, quantity an accuracy of tasks performed and services provided.

Supervisory Responsibilities

• Hires and trains restaurant and concession staff.
• Coaches and maintains a positive Brand Ambassador program for all concession operations.
• Organizes and oversees staff schedules to support fluctuating travel volumes.
• Conducts timely and constructive performance evaluations.
• Acts as administrative staff within the airport environment, collaborating with other areas of airport operations.
• Handles discipline and termination of employees in accordance with policy and airport procedures.
  
  

Duties And Responsibilities

• Oversees restaurant operations and retail concession areas, including product display, service, and inventory of non-edible items.
• Ensures food preparation and sales activities comply with health, safety, hygiene, and airport standards.
• Ensures customer satisfaction with all aspects of dining and retail experience.
• Handles customer complaints and resolves issues in a professional and courteous manner.
• Ensures compliance with alcoholic beverage regulations when applicable.
• Estimates food, beverage, and merchandise costs.
• Manages inventory and places orders for food, beverages, merchandise, and supplies.
• Conducts daily inspections of restaurant and concession areas to ensure compliance with safety, security, and cleanliness standards.
• Evaluates equipment, fixtures, and displays for maintenance needs and schedules service.
• Collaborates with chefs and vendors to support menu planning and merchandise offerings.
• Maintains sales records, cash receipts, and inventory tracking.
• Prepares and submits reports and documentation as requested by regional or airport management.
• Performs other duties as assigned.
  
  

Requirements

Selection Factors:

(Applicants should describe their previous experience and training for each of the following selection factors. These factors will be the basis for selecting the most qualified applicants to be interviewed. Candidates selected for employment must satisfactori­ly demonstrate possession of these factors during a prescribed probationary period, and afterwards, for continued employment.)

Knowledge Of

• Interpersonal and customer service skills.
• Food safety requirements and retail best practices.
• Microsoft Office Suite or related software.
  
  

Ability To

• Provide strong leadership and supervisory skills.
• Manage both edible and non-edible product operations effectively.
• Create a welcoming atmosphere for travelers and staff.
• Provide strong organizational and time-management skills.
• Establish and maintain effective working relation­ships with airport personnel, government officials, tenants, and the general public.
  
  

Minimum Requirements

(Persons applying for a position of this class should have any combination of the following experience and training.)

A Highschool diploma or equivalent is required. Previous restaurant or concessions experience required; management experience preferred. Must be able to pass a TSA background check.

Work Environment

(The work environment characteristics described here are representa­tive of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

While performing this job, the employee needs the ability to move quickly throughout the restaurant and concessions areas. They employee must be able to lift 25 pounds and have the ability to stand, walk and remain active for extended periods of time. The employee will also have prolonged periods working in an office at a desk on a computer.

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.

The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

FLSA Class: Non-Exempt

Paid Benefits Include

• 3 Insurance plans to choose from as low as $0 for spouse & all dependents – Plans with deductibles as low as $200; high deductible plan includes employer sponsored contribution to Health savings account.
• $150.00 contribution to HRA VEBA
• Vision & Dental Insurance with no cost sharing for employee & all dependents
• $15,000 Basic Life & Accidental Death & Dismemberment insurance
• Short Term Disability Insurance
• PERS2 or PERS3 Retirement
• Employee Assistance Program
  
  

Elective Benefits Include

• Deferred Compensation
• Additional Life & Spouse Life Insurance
• Discounts on Life Flight Membership
• Long-term care insurance